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Account Locked

I have a TeamViewer account which I have not used for a few years (I created a new account  to post on here) my old account has been locked and I get the following message when I attempt to login:

'Your TeamViewer account needs to be upgraded and has been locked. Please use the “Forgot password” function in your client or go to https://login.teamviewer.com to initiate a password reset to unlock your account. After the password reset, please go to https://login.teamviewer.com and sign in to your account to complete the upgrade process.'

I have done what it says here (several times) but still get the same message every time I try to login.  Can anyone offer any advice?

 

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