link icon
Ask The Community

Account Locked

I have a TeamViewer account which I have not used for a few years (I created a new account  to post on here) my old account has been locked and I get the following message when I attempt to login:

'Your TeamViewer account needs to be upgraded and has been locked. Please use the “Forgot password” function in your client or go to to initiate a password reset to unlock your account. After the password reset, please go to and sign in to your account to complete the upgrade process.'

I have done what it says here (several times) but still get the same message every time I try to login.  Can anyone offer any advice?



Best Answer


Sign In or Register to comment.

Howdy, Stranger!

It looks like you're new here. If you want to get involved, click one of these buttons!