System Sounds muted on exist

jvoegeli
jvoegeli Posts: 1
in General questions

Using version 15, when connecting to a windows 10 PC sounds works as expected, but every time a technician exists the remote session, the remote PC System Sounds are muted. This is a problem as they are VoIP PCs and need to ring especially once we disconnect. How can we stop this?

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  • frgodfrey
    frgodfrey Posts: 1

    I have had a similar problem for at least several months and would like to know if this issue was ever solved. I am using Teamviewer version 15.59.3 and also connecting to a Windows 10 PC. Everytime I log onto the remote PC I find the "System Sounds" muted—-even when immediately logging back in after unmuting and logging out from the PC. Once I unmute the sounds, it all seems to work fine until I either log out or log in with Teamviewer. The remote computer uses an onboard Realtec audio option with speakers (not digital audio).

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