Angry at support and need help

oliverkuch

Hi there,

So far I’ve had a horrible experience with your team, and am extremely disappointed with your customer service.

I wanted to simply change my email, but your live chat agents aren’t even bothered to reply to my messages.

For the price of $500USD, this Is unacceptable and may wish to choose to find another remote management software.

 

The issue I’m having at the moment is I need to change my email and i cant login.

 

Chat logs with your agents:

Hello, how can I help you?

25 minutes ago

Hi Marisa, Im trying to call you for support but its not being answered

11 minutes ago

I need to change my email address from my old one and am locked out of my account

11 minutes ago

I need to do some work for a client so its very urgent

11 minutes ago

Your chat has been successfully forwarded. Rachel is happy to provide you with further assistance.

9 minutes ago

Thanks

7 minutes ago

Rachel are you there?

7 minutes ago

Your chat has been successfully forwarded. Marisa N. is happy to provide you with further assistance.

7 minutes ago

Marisa?

6 minutes ago

I was forwarded back to you

6 minutes ago

Your help line didnt help at all

 

 

Please help me I called your phone line but all you have is a person saying "hello i cant hear you" which is pre-recorded. Extremely frustrated. 

Thanks,

Oliver

 

Ying_Q

Hi @oliverkuch,

Thank you for posting and we are sorry to hear your negative experience with TeamViewer.

Can you kindly Private Message me your license information and contact details please. I will forward your inquiries internally to one of the representative in TeamViewer Support Team.   

Alternatively, feel free to check out the instructions from How can I change the email address or password of my TeamViewer account?.

Thank you for your understanding.

Regards

Ying_Q