recover the log file from the deleted application Teamviewer Quick Support

Nanareeng

Dear Sirs, 

On the 4-th of December criminals pretending to be Bank customer service support asked me to download your application and stole my money from my bank account.

 

I deleted your application, but i need to recover it and send the log file to the police.

Could you please help me to recover the log file from the deleted application  Teamviewer Quick Support?

 

Regards,

 

JoshP

Hello @Nanareeng 

Thank you for your post. 

We are sorry to hear you were contacted in this way. The following support article explains the location that TeamViewer would save logs on the device itself: https://community.teamviewer.com/t5/Knowledge-Base/How-to-find-your-log-files-on-Windows-and-Mac-and-Linux/ta-p/4694#toc-hId-735708378

Please know you may also report such occurences here for further assistance in such cases: Report a Scam - more information on TeamViewer and scamming may be found here.

JoshP

Hello @Nanareeng 

Thank you for your post. 

We are sorry to hear you were contacted in this way. The following support article explains the location that TeamViewer would save logs on the device itself: https://community.teamviewer.com/t5/Knowledge-Base/How-to-find-your-log-files-on-Windows-and-Mac-and-Linux/ta-p/4694#toc-hId-735708378

Please know you may also report such occurences here for further assistance in such cases: Report a Scam - more information on TeamViewer and scamming may be found here.