teamviewer.com link icon
or
Ask The Community

TeamViewer is one of the winners of the European Customer Centricity Award 🥳


Please find more information here.

Teamviewer free does not allow connections to customized host module

Teamviewer free license displays a popup when logging into my home PC "Teamviewer Free does not allow connections to customized host module clients with your own company logo. Please use the basic host module or the full version. I am on a free license to connect to my home PC while I am away. I do not see an option to or path forward and would appreciate some assistanceteamviewer1.pngteamviewer2.png

Comments

  • Ying_Q
    Ying_Q Posts: 1,226 Moderator

    Hi @ryanmichaelgrav,

    Thank you for your post.

    In order to install the standard TeamViewer client or TeamViewer Host, kindly Download TeamViewer and install the correct version after the uninstallation please.

    Hope the button works.

    Regards

    Ying_Q

     

    Ying_Q

    Community Moderator/中文社区管理员

    -------------------
    Support us on Trustpilot
    -------------------
     在Trustpilot支持我们
  • cjolesch
    cjolesch Posts: 2 Newbie

    this basically means you installed the free version but then specified optional items like unattended access. The installer doesn't say that by selecting anything other than the default options, you will have what is considered 'customized install' and thus voiding your free access. All connections will be limited to 5 minutes.