Licensed user getting connection blocked after timeout

danshneider
danshneider Posts: 4
in General questions

Hey,

I've got a license (1 x TeamViewer Business Subscription) , but still getting this message (See image)

Screen Shot 2019-12-24 at 10.26.30.pngScreen Shot 2019-12-26 at 17.20.17.png

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  • JeanK
    JeanK Posts: 6,899 Community Manager 🌍

    Hello @danshneider,

    Thank you for your message.

    If you have activated your license on your TeamViewer account, I recommend you to log in and log out again and see if it solves the issue.

    If you haven't please activate your license on your TeamViewer account. You will find all the information you need in our Knowledge Base article here: How to activate your license

    Let me know if this has worked out for you.

    Best,

    Jean

    Community Manager

  • danshneider
    danshneider Posts: 4

    Hey @JeanK 

    Sorry for my late reply. Log out & in does not solve the issue. we had this same problem about 6 months ago, and now again.

    I am unable to activate the license. I have teamviewer version 15 installed.

    Currently this prevents us from using the license.

  • danshneider
    danshneider Posts: 4

    @JeanK 

    Thanks again. there must be something I am missing in the "How to activate your license".

    I've logged in with my email [email protected] and my password.

    I am clicking the old email I got with the link

    See image entered_license_is_invalid

    entered_license_is_invalid.png

  • JeanK
    JeanK Posts: 6,899 Community Manager 🌍

    Hello @danshneider

    Thank you for your message.

    Could you send me in a private message your invoice number?

    I'd like to have a closer look at your license.

    Best regards

    Jean

    Community Manager

  • danshneider
    danshneider Posts: 4

    Done

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