Hey,
I've got a license (1 x TeamViewer Business Subscription) , but still getting this message (See image)
Hello @danshneider
Thank you for your message.
Your license is not activated on your account. This is why you have this message.
Please activate your license on your TeamViewer account so the system can recognize the license you bought once you log in.
You will find all the information you need in our Knowledge Base article here: How to activate your license
Best regards,
Jean
@danshneider FYI: I'll keep replying via private message as the answers to your issue contain private data.
Best,
Done
Hello @danshneider,
If you have activated your license on your TeamViewer account, I recommend you to log in and log out again and see if it solves the issue.
If you haven't please activate your license on your TeamViewer account. You will find all the information you need in our Knowledge Base article here: How to activate your license
Let me know if this has worked out for you.
Hey @JeanK
Sorry for my late reply. Log out & in does not solve the issue. we had this same problem about 6 months ago, and now again.
I am unable to activate the license. I have teamviewer version 15 installed.
Currently this prevents us from using the license.
@JeanK
Thanks again. there must be something I am missing in the "How to activate your license".
I've logged in with my email dan@oxs.co.il and my password.
I am clicking the old email I got with the link
See image entered_license_is_invalid
Could you send me in a private message your invoice number?
I'd like to have a closer look at your license.
Best regards
