Licensed user getting connection blocked after timeout

danshneider

Hey,

I've got a license (1 x TeamViewer Business Subscription) , but still getting this message (See image)

JeanK

Hello @danshneider

Thank you for your message.

Your license is not activated on your account. This is why you have this message.

Please activate your license on your TeamViewer account so the system can recognize the license you bought once you log in.

You will find all the information you need in our Knowledge Base article here: How to activate your license 

Best regards,

Jean

JeanK

@danshneider FYI: I'll keep replying via private message as the answers to your issue contain private data.

Best,

Jean

JeanK

Hello @danshneider,

Thank you for your message.

If you have activated your license on your TeamViewer account, I recommend you to log in and log out again and see if it solves the issue.

If you haven't please activate your license on your TeamViewer account. You will find all the information you need in our Knowledge Base article here: How to activate your license

Let me know if this has worked out for you.

Best,

Jean

danshneider

Hey @JeanK 

Sorry for my late reply. Log out & in does not solve the issue. we had this same problem about 6 months ago, and now again.

I am unable to activate the license. I have teamviewer version 15 installed.

Currently this prevents us from using the license.

JeanK

Hello @danshneider

Thank you for your message.

Your license is not activated on your account. This is why you have this message.

Please activate your license on your TeamViewer account so the system can recognize the license you bought once you log in.

You will find all the information you need in our Knowledge Base article here: How to activate your license 

Best regards,

Jean

danshneider

@JeanK 

Thanks again. there must be something I am missing in the "How to activate your license".

I've logged in with my email [email protected] and my password.

I am clicking the old email I got with the link

See image entered_license_is_invalid

JeanK

Hello @danshneider

Thank you for your message.

Could you send me in a private message your invoice number?

I'd like to have a closer look at your license.

Best regards

Jean

danshneider

Done

JeanK

@danshneider FYI: I'll keep replying via private message as the answers to your issue contain private data.

Best,

Jean