Automatic update from version 7 to 9 - license doesn't work !

pawsu

Our TeamViewer 7 started automatically update to version 9.However version 9 doesn't work with our license.

Please let me now how can we solve abovementioned issue.  

I appreciate your quick response.

Ying_Q

Hi @pawsu,

Thank you for your post.

A ticket has been generated on your behalf and forwarded to TeamViewer Support Team. You case will be taken care and one of the support representative will get in touch with you shortly.

We are sorry for any inconvenience caused and thank you for your understanding and patience.

Regards

Ying_Q 

pawsu

Thanks for information. Could you please tell me how where I can monitor ticket status ?

Ying_Q

Hi @pawsu,

Thank you for the reply.

Any update and reply on the ticket will be sent to your email inbox and you are able to reply the ticket with your email.

Alternatively, you may check for the status on TeamViewer Support Portal. Please noted to use the the licensed account to login to Support Portal.

Regards

Ying_Q