Check for new version grayed out

joni_sp

Hi,

 

When I got into Extras > Advenced > Checkf or new version is grayed out. How do I enable this? I've put in a policy for our users to update, but I'm an admin and therefore not in that group to get the policy.

Ying_Q

Hi @joni_sp,

Thank you for your post.

The setting of Check for new version is probably disabled by the Policy deployment. Can you kindly check whether the policy has been applied on the device you are currently working on please. The checking path is using your licensed account to login on TeamViewer Management Console -> Group -> Policy. If the policy is applied, the column will shows the policy name; it will display nothing if no policy applied.

Hope it helps.

Regards

Ying_Q

joni_sp

Thanks,

My machine wasn't registered, so wasnt in a group. I've added it in now so will see if that gets it working!