Richiesta di accesso fallita!

sinapsi
sinapsi Posts: 2
edited May 2023 in General questions

Teamviewer don't work from yesterday, the message is:

Richiesta di accesso fallita!

or

"impossibile stabilire una connessione"

Internet connection is OK, firewall is open.

Where is the problem?

Best regards and thank you.
Andrea Cellini

 

 

Comments

  • Natascha
    Natascha Posts: 1,591 Moderator

    Hi Andrea, 

    Thank you for your post. 

    Which version of TeamViewer are you using? If you are using version 5-7, please see our announcement here and update your clients as soon as possible to version 9.

    Hope this could help. Wish you a great day. 

    All the best,
    Natascha

    German Community moderator 💙 Moderatorin der deutschsprachigen Community