New updates for TeamViewer 8 - 14

Hi all,

Following up on the above announcement from December 12th, 2019, we kindly like to remind all customers who are still using TeamViewer 5, 6, or 7 to update to TeamViewer 9 until January 15th, 2020.

We provided a free and automatic license upgrade of version 5 - 7 to TeamViewer 9 without any costs, so all our customers will benefit from recent improvements and security updates for free.

You can either download and install TeamViewer 9 manually or make a direct update locally or remotely via the TeamViewer software.

Note: Please keep in mind that the versions of TeamViewer 5, 6, and 7 will be disconnected from our servers starting on January 15th, 2020.

In case you cannot make the update before January 15th, 2020 (locally or remotely), you can still download TeamViewer 9 manually after the above date. The download and installation have to be done locally on each affected device. 

We want to thank you for your cooperation and wishing you all the best with the modern and cloud-based TeamViewer 9.

Best,

Esther

Hi all,

following up on some questions we received from our customers, we are providing a small FAQ to answer those questions.

• I had a license for TeamViewer 5, 6 or 7. Can I now update to TeamViewer 9 on all devices?
• How can I update my devices?
• Local update:
• Remote update:
• For customers with a Corporate license:
• Updating the QuickSupport to TeamViewer 9
• My license says it will expire. What does that mean?
• My devices are running with Windows 2000/Server 2000. What can I do?
• Can I get a list of TeamViewer IDs from all my remote devices?

I had a license for TeamViewer 5, 6 or 7. Can I now update to TeamViewer 9 on all devices?

Yes - TeamViewer provided a free-of-charge license upgrade to all existing licenses, which were valid for TeamViewer 5, 6, or 7. With this, you can now update all devices to TeamViewer 9 and enjoy licensed connections in this more advanced TeamViewer version.

How can I update my devices?

If your devices did not receive the auto-update to TeamViewer until now, you can either make a local update or a remote update to guarantee an update before February 5th, 2020.

Note: If your device is running with TeamViewer 5, the auto-update is not available, please make sure to make a local or remote update to TeamViewer 9.

Local update:

1. You can trigger the update by clicking on Help --> Check for new version. 

Depending on whether you are using the TeamViewer full version or the Host module, please check the following screenshots for visual guidance:

Vollversion

Host Modul

2. You can download and install TeamViewer 9 locally: Download TeamViewer 9

Remote update:

Updating the remote TeamViewer can easily be done during a TeamViewer session via the toolbar. Please keep in mind that you need to have a valid license activated on your device or your TeamViewer account to make the connection to an older version. 

• Click on Extras --> Remote update:

It will then show you the available TeamViewer version numbers, asking you to confirm the update. TeamViewer will most likely only offer you an update to the latest version of TeamViewer 5, 6 or 7. Please choose this version and you will get TeamViewer 9 automatically: 

TeamViewer on the remote computer will close and install the new version (TeamViewer 9).

After the update, you will be reconnected to the remote computer automatically. 

Note: Updating multiple TeamViewer clients on Windows PCs can be best achieved by using our MSI package, which is available with our Corporate license. Instructions can be found within the MSI download package and attached to this message.

For customers with a Corporate license:

Our Corporate license holders can benefit from the advantages of the MSI deployment of the TeamViewer software.

With TeamViewer MSI you can deploy your TeamViewer full version or Host module via Active directory easily to all your endpoints.

Please see the attached manual for the MSI deployment in TeamViewer 9 (upper right corner of this message).

Customers with a Business or Premium license could write and use a script which

• uninstalls the local TeamViewer
• Installs TeamViewer 9
• Adds automatic Account assignment

Please be advised that TeamViewer does not provide such scripts. Also, we are not able to proofread such scripts.

Updating the QuickSupport to TeamViewer 9

With TeamViewer 9, TeamViewer made a tremendous step forward to increase the usability of the QuickSupport module.

Instead of sending an. exe file to your customers, you can simply send them a personalized link you get after creating your very own QuickSupport module, and your customers can download your always-up-to-date QuickSupport module from the internet. 

You can generate the QuickSupport module within the Management Console under Design& deploy.

Every change you make to your module will automatically apply to the custom module like a new text or a new logo. 

Please make sure to have your license (in version 9) activated on your TeamViewer account.

This is how to proceed:

1. Login to your account via the Management Console
2. Click on your name in the upper right corner, then click on Edit Profile
3. In the General tab, line License, click on Change license

    

4. Click on Legacy License Key Activation

    

5. Enter your license key (the key is indicated your latest invoice) and confirm with Upgrade & Logout (the license key you got initially did not change during the upgrade to TeamViewer 9 - please feel free to use this key from your last invoice)
   

    

6. Now, your modules should be created in version 9.

My license says it will expire. What does that mean?

The expiry date visible under Help →  About TeamViewer: In the case of the updated licenses this thread/FAQ is about, the expiry date is incorrect information and we are already working on removing it from the software. Your license in version 9 will be valid for the lifetime of TeamViewer in version 9. For now, we do not have a sunsetting date.

My devices are running with Windows 2000/Server 2000. What can I do?

Please install TeamViewer 8 on these devices. Your license in TeamViewer 9 is also working with TeamViewer 8. TeamViewer 8 received the security patches we deployed in December 2019.

Can I get a list of TeamViewer IDs from all my remote devices?

TeamViewer can not provide you with such a list.

If you were saving all your remote devices within the TeamViewer Manager or the Computer & Contacts list (aka Partner list in older versions), you can connect to those devices and perform the remote update.

I hope this info helps you.

Best, Esther