Can't connet anymore

Hi,

after windows 10 update (probably) i can't connect to any computer anymore.

teamviewer (v. 9) says that is ready for secure connection, but when i try to connect they give me that it's impossibile to connect. This is a sample of the log:

[removed by a Moderator due to the Community Guidelines]

this happens with alla the connections. I tried to do LAN connection to myself and it works, but not over internet with other computer.

Can u help me please?

Thank you

Bye

Alessandro

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Natascha

Hi @webandcad

Thanks for your reply.

Nice that you tried it with TeamViewer 15 as well.

Can you please check the following three things?

Have you changed anything in the settings under Extras --> Options --> Network settings --> Incoming LAN connections (set deactivated here)?
Are the ports open that are dedicated for TeamViewer?
Please try if it works when you uninstall TeamViewer completely - also with the reg.-entries of your device. You will find all relevant information how to do this here.

Let me know, if anything of the three points could help you.

Wish you a great day.
All the best,
Natascha

webandcad

Thank you.

But i tried with TW15 (just start with free version) after uninstall the 9 version and TW give me the same error.

And again: everything was fine until last friday. TW9 "worked like a charm" on Windows 10.

Thank you again

Bye

Natascha

Hi Alessandro,

Thank you for your post.

Unfortunately, TeamViewer 9 is not compatible with Windows 10. This might be a reason why the connection does not work.

For a detailed overview which operating systems we support, please click here.

Hope this could help. Wish you a great day.

All the best,
Natascha