Not Receiving Device Activation/Confirmation Email

J-C
J-C Posts: 4
in General questions

Hi,

I'm attempting to login to Teamviewer on my account (not this one) but receive the message that I need to confirm that this device can be trusted. It's been about an hour and I haven't received an email, I've checked my junk mailbox as well.

I also attempted to activate two-factor as a workaround, but that required me to login as well.

Any help would be appreciated!

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Comments

  • JeanK
    JeanK Posts: 7,052 Community Manager 🌍

    Hello @J-C

    Thank you for your message.

    I just whitelisted your email, you should receive the emails again. ?

    Could you confirm on your side?

    Many thanks in advance!

    Cheers,

    Jean

    Community Manager

  • J-C
    J-C Posts: 4

    Pm sent with main email affected!

     

    Thanks

  • JeanK
    JeanK Posts: 7,052 Community Manager 🌍

    Hello @J-C

    I whitelisted the account you mentioned in your private message. ?

    Could you try and tell me if it is working now? ?

    Many thanks in advance.

    Best,

    Jean

    Community Manager

  • J-C
    J-C Posts: 4

    @JeanK 

    I still have yet to receive it unfortunately

  • J-C
    J-C Posts: 4

    @JeanK 

    Sorry for the confusion, I meant a trusted-device activation email. I'll open a ticket with them. Thanks for the help!

    J

  • Erwin1
    Erwin1 Posts: 1

    Same issue here. Not receiving trusted-device activation emails. Also tried changing my email and I don't receive the validation email. 
    Can you please whitelist my email address ASAP? Thanks.

  • aiste
    aiste Posts: 1

    same issue

  • fredrofo
    fredrofo Posts: 1

    I don't recieve any emails of any kind...

  • Peter22
    Peter22 Posts: 2

    Hi JeanK,

    I have purchased my software this afternoon, but no activation key was received.  I have logged off my software and logged back in and the status is still showing as Trial version *expired*  Can you assist please?

    Many thanks, Peter

  • Peter22
    Peter22 Posts: 2

    Hi JeanK,

    I have received my activation code, it was sent today after 10am.  TeamViewer is now working.

    Kind regards, Peter

  • mrzorro007
    mrzorro007 Posts: 1

    I am not getting email confirmation when I change emails.

    is the email flagged?

    Thanks

    Rick

  • notvalued
    notvalued Posts: 2

    Hello,

    I'm having the same issue. Not receiving trusted-device activation emails it would be great to be able to get this fixed I did have to make a new account just to be able to post on here seems like it's an ongoing problem if anyone could help It would be gladly appreciated.

    THANKS

  • aeonaeon
    aeonaeon Posts: 1
    edited September 29

    can you pleas whitelist i am having trouble getting the activation email.

  • davina123
    davina123 Posts: 1

    I too am not receiving the trusted device activation email. Could you please assist. I actually created a new account, as I couldn't reset my password on my old account, as there was no email to reset it. So had to create a new account in order to post on this forum. Can you please assist? Thank you

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