License Blocked

erinissa
erinissa Posts: 1
in General questions

Hi,
I've got a free account, have everything cleared for personal use through TV. 
Today, I'm unable to log onto a machine I could log onto yesterday.
I'm being advised either my license or my partners licecne is blocked. 
I don't believe I've done anything to get my account suspended. I am unable to log a ticket to support as I keep getting directed to this page. 
Teamviewer Version: 15.1.3937

Licence: Free

Username is the same. 

Please provide an appropriate avenue for support on this issue. 

Thank you

 

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Comments

  • JeanK
    JeanK Posts: 7,052 Community Manager 🌍

    Hello @erinissa,

    Thank you for your message.

    There is a Corporate license activated on your account.

    This license has been blocked a few days ago due to a payment default.

    Yesterday, the invoice has been paid, the license has, therefore,  been automatically re-activated.

    Everything should work normally now. Could you please confirm?

    Cheers,

    Jean

    Community Manager

  • CR101
    CR101 Posts: 2

    I think the same thing happened to me - what do i need to do to resolve this?

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