Auto Renewal Cancellation

gokayortaburun

Hello.

I created a ticket for auto renewal cancellation. But after 1 week, I did not get a response. When I call on the phone, the phone is constantly busy and the operator says "You are waiting for other users because it is served". How long does this process take on average?

Ticket number: [Removed as per Community Guidelines]

Update: I called back on the phone and received an email that it was stopped. Thank you.

JeanK

Hello @gokayortaburun,

Thanks a lot for the heads up.

I will mark this as a solved thread.

If you have any questions, feel free to come back to us!

Cheers,

Jean

JeanK

Hello @gokayortaburun,

Thanks a lot for the heads up.

I will mark this as a solved thread.

If you have any questions, feel free to come back to us!

Cheers,

Jean

Mary_3

I want to cancel Auto Renewal but have not succeeded. Please help.

JenW

Hi @Mary_3,

Welcome to the TeamViewer Community!

In order to cancel your subscription license, it is required to submit a support ticket.

Kindly sign in with your licensed TeamViewer account to generate a support ticket via the below link:

📩 Submit a support ticket

If you have any difficulties submitting a support ticket, please try again to contact our customer support team by the following methods: phone or chat

Have a great day,

Jen