Auto Renewal Cancellation

gokayortaburun
gokayortaburun Posts: 1
edited August 2023 in General questions

Hello.

I created a ticket for auto renewal cancellation. But after 1 week, I did not get a response. When I call on the phone, the phone is constantly busy and the operator says "You are waiting for other users because it is served". How long does this process take on average?

Ticket number: [Removed as per Community Guidelines]

Update: I called back on the phone and received an email that it was stopped. Thank you.

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Answers

  • Mary_3
    Mary_3 Posts: 1

    I want to cancel Auto Renewal but have not succeeded. Please help.

  • JenW
    JenW Posts: 1,149 Senior Moderator

    Hi @Mary_3,

    Welcome to the TeamViewer Community!

    In order to cancel your subscription license, it is required to submit a support ticket.

    Kindly sign in with your licensed TeamViewer account to generate a support ticket via the below link:

    📩 Submit a support ticket

    If you have any difficulties submitting a support ticket, please try again to contact our customer support team by the following methods: phone or chat

    Have a great day,

    Jen

    Modératrice Communauté Francophone / French Community Moderator