[Android] QuickSupport v15.2.41 - Change Log

Natascha

We released a new version of the QuickSupport for Android.

Operating system: Android

Version:  15.2.41

Release date: 2020-02-04

Change Log:

• Solved an issue which caused a black screen on Samsung devices 

Download the app from  Google Play
Download the APK directly here

support_tsys

Wrong signature on the new app

support_tsys

@Natascha  I get this error when trying to upload the version to KNOX

 

JoshP

Hello @support_tsys 

Thank you for your feedback. 

Please try again - we have corrected the link to the APK. 

We apologize for any inconveniences experienced. 

support_tsys

@JoshP  Still get the black screen.

When I start the screen sharing, it ask if it is okay to take a picture of the content on the screen. If I choose Yes the screen is black if I choose no it dosen't share the screen.

support_tsys

support_tsys

Is there somone that get a blackscreen after updating to v15.2.41 in teamviewer when monitoring a SAMSUNG SM-T395? 

support_tsys

@Natascha @JoshP  Any progress on this matter? Is there a setting that we have missed?