[Android] QuickSupport v15.2.41 - Change Log

Natascha

We released a new version of the QuickSupport for Android.

Operating system: Android

Version: 15.2.41

Release date: 2020-02-04

Change Log:

Solved an issue which caused a black screen on Samsung devices

Download the app from Google Play
Download the APK directly here

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Comments

support_tsys

@Natascha @JoshP Any progress on this matter? Is there a setting that we have missed?

support_tsys

Is there somone that get a blackscreen after updating to v15.2.41 in teamviewer when monitoring a SAMSUNG SM-T395?

support_tsys

Black screen.PNG

support_tsys

@JoshP Still get the black screen.

When I start the screen sharing, it ask if it is okay to take a picture of the content on the screen. If I choose Yes the screen is black if I choose no it dosen't share the screen.

JoshP

Hello @support_tsys

Thank you for your feedback.

Please try again - we have corrected the link to the APK.

We apologize for any inconveniences experienced.

support_tsys

@Natascha I get this error when trying to upload the version to KNOX

support_tsys

Wrong signature on the new app