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Commercial use - Connection time out



  • No they don't send an email.

    They also don't respond to the form either.

    People reporting waits of 6 months, 4 Weeks then sending again, etc.

    I'll be looking at other products when I get chance and I'd advise you to do the same.

    I've been waiting about 4 Weeks at this point.
  • LaBarata
    LaBarata Posts: 2

    Out of nowhere yesterday, Teamviewer has decided that I'm only allowed a few minutes of use at a time, which is REALLY inconvenient if I'm trying to do something on any kind of time crunch (i.e. while I'm stopped somewhere on wifi)

    What gives??

  • LaBarata
    LaBarata Posts: 2
    I was using it on mobile, and it opened Safari at one point to a page like that; I pleaded my case there.

    Thank you!
  • QT-Pro
    QT-Pro Posts: 6

    With over 2000 personal users complaining they still are unable to use the Teamviewer software due to being falsely accused of commercial use, and no solution from the company other than to upgrade to a commercial license, perhaps someone could tell me why this thread is marked as SOLVED?

  • Kylian01
    Kylian01 Posts: 31 ✭✭

    Idk i would **bleep** ask teamviewer but oh wait they dont care....

  • pv7721
    pv7721 Posts: 141 ✭✭

    @QT-Pro: actually, for them it's "solved" meaning that whenever you get the warning / false accusation etc. all you have to do is to fill the form and wait, and wait, and wait... and wait some more, and maybe getting an answer back... or maybe not, or maybe being asked to sign and scan a form etc. etc.

  • da9el84
    da9el84 Posts: 6

    Could we please have a member of Teamviewer comment on the large part of the userbase being suspected of commercial activity on their private teamviewer?

    I myself was hit by this last year, I sent in the form and my license was once again "private".

    Then a month ago I was asked to start a new trial, even though I have probably had this private license for 10 years or so. Trial expired and I logged out from teamviewer, logged back in and my old "private" status was back. A few days later I started seeing notifications about commercial use suspected and my teamviewer sessions now was limited and hasn't been working since.

    I sent in the form again. I sent logs. I sent a signed paper confirming that I am indeed only using my teamviewer license for non commercial use, primarily remote controlling my own devices, and occassionally helping a few friends and my grandmother.

    I sent in the signed paper almost a month ago. No auto-reply from "[email protected]" to indicate whether or not it was received and what the expected timeline for handling it. Follow up emails have gone unanswered too.

    I know this is a free edition - your free edition is what got me to get a paid edition when I started my own company nearly 10 years ago.

    Idea: If you are worried about abuse, then offer a private paid version. Something like 10USD  per year and then restrict it to only be able to connect to 10 different devices per month.

    Or you need better metrics to identify your commercial use parameters. Seeing the giant 3000+ replies thread in her about the subject, something would suggest that your parameters are due for a tuneup.

  • QT-Pro
    QT-Pro Posts: 6

    With all due respect, that is NOT a solution.
    Here is a list of potential solutions as an example:
    1. Alter the algorithm so that it more accurately identifies commercial use and restore full functionality to personal users.
    2. Remove the algorithm to prevent falsely accusing personal users of commercial use and restore full functionality.
    3. Remove the personal use option from the website and move to a paid license only version.

    The company is fully within its rights to not provide support services to free users but they are not within their rights to advertise a personal use version only to use it as clickbait by accusing the personal user as being dishonest due to commercial usage. To make such an accusation requires that they prove commercial use. While that may be possible for some users, it should prove very difficult, nigh impossible, for those adhering to the company's terms of service.

  • pv7721
    pv7721 Posts: 141 ✭✭

    @QT-Pro : I never said this was the solution, I just said it was theirs... 

  • idiocracy
    idiocracy Posts: 9

    And now i am getting the issue again, one the same machines as last time.

  • pv7721
    pv7721 Posts: 141 ✭✭

    @idiocracy : I'm not sure if you got that, but technically you have to fill the form for each and every TVID you're connecting to / from because one can be reset to free, but you might still get the warning for another one.

  • QT-Pro
    QT-Pro Posts: 6

    @pv7721 wrote:

    @QT-Pro : I never said this was the solution, I just said it was theirs... 

    Don't worry, I'm talking out aloud in a vain attempt to get the company to revise its ridiculous and likely illegal, practices.

  • pv7721
    pv7721 Posts: 141 ✭✭

    @QT-Pro : please don't waste your precious time, it's futile. I mean come on, for how long this thread has been opened it has been said and resaid, on official and unofficial channels, but there's still no change. Posting every minute won't help, but I think that there were some suggestion that this issue be made more visible, maybe things will change then...

  • lfitz
    lfitz Posts: 1

    I am getting the same error using the Google Extention. If I close the google tab for Teamviewer and type it in and start all over, I get connected again for about 5 minutes. When you are trying to help an 86 year old use a computer, that is not enough time. I need this for my elderly parents who still use a computer but very badly. 


  • Grant837
    Grant837 Posts: 20

    Futile?  What makes you say that?  I mean this thread is only 3000 posts long... ;-)

    But seriously, I think it's about the priciple of it all, that a company starts out sounding like a good member of the community only to take its candy away and leave us in a dark hole with no reasonable way out...

    I too do wish there was a good way to up the pressure on Teamviewer to improve their story, and interest in their free users..... I personally do not have the right social meda following to do so...

  • pv7721
    pv7721 Posts: 141 ✭✭

    @Grant837 : because nothing happens besides promptly censuring any competitor mention. If they were to put such an effort in fixing once and for all this issue, we wouldn't be discussing TV alternatives, correct?

  • bazbsg
    bazbsg Posts: 100 ✭✭


    Just curious, was there something about your private meetings that might have led TV to think your use was commerical? 

    Some people are getting blocked because the use Windows server software, even if not in a commercial environment. Some are getting blocked because their email address is a company address but that doesn't mean their home use of TV is commercial. I think I even read that even use by a charity is considered commercial.

  • pv7721
    pv7721 Posts: 141 ✭✭

    @bazbsg : and some are blocked because they're connecting over the Internet (so remote help), or if they open two or more simultaneous connexions, or if they use it for file transfer... pretty much random IMHO 

  • geblig
    geblig Posts: 1

    TeamViewer is showing me i'm on commercial use but i'm only private - what should i do ?

    I've been usin TV for years and nothing .. I don't have a clue what have changed....

  • OneOfAll
    OneOfAll Posts: 1

    Sent mail from the form about this issue and nothing. Even I didn't receive a quote from the from when I have checked this option.

  • JackHK
    JackHK Posts: 86

    Understood. Find an alternative, it will take long to fix it. 

  • JackHK
    JackHK Posts: 86

    What I observed is TV will block your account once you use it for 3-4 hours per day within a week, they will say you are commercially using and will block your account.

    So, if you don't want them to block your account, you better use <1 hour per day and less than 3 times per week. 

  • pv7721
    pv7721 Posts: 141 ✭✭

    @JackHK : is the limit so low?!? I've been using it much longer lately... 

  • Mazzo
    Mazzo Posts: 1



    Same here. Using TV about once a month just to help my old man, or connect to my android. However, a few weeks ago the free version has rendered useless for me as I get this annoying pop-up that commercial use was detected. This is 100% wrong. I don't own a business and connet to only a few machines.

    Please let someone find out whats going on. The current algorythm for detection of commercial use will cost your company a lot of potential customers I think. 

  • afeudale
    afeudale Posts: 42

    It's just a big money-grab by greedy Teamviewer.

    We use it commercially and pay $4k/year for our licensing.  We have some clients who would like to use it privately, but even with the precedent that we pay a lot of money to TV, they fail to grant access.

    There is no complex "algorithm" behind it...they planned this from the beginning:  very loose restrictions, allow everyone to use for free.  Once millions of people are using it and rely on it, then popup "commercial use" on everyone's screen.  Some of those people will bite and buy licenses, others will fill out the form, others will give up and use something else.

    In general, I would be ok with this practice as it's quite smart (and done by lots of other tech co's as well), but TV puts none of that extra revenue into their product or support for paying customers.  TV14 is basically the same junkware as TV4 - with many of the same bugs - and support can take days to get a response, usually by someone who knows nothing technically.

  • GoNz0
    GoNz0 Posts: 4

    Fed up with this, a company I do work for pays thousands for this and is used on my works laptop, I have it on my home one to control my home network and yet again this warning is back after helping a mate online, I have filled in the form a month ago and it went away after a few days (no reply) then came back a few days after. I fill in the online form and it is ignored, wth?

  • pv7721
    pv7721 Posts: 141 ✭✭

    Just noticed something interesting: I've just closed a TV connection and saw an ad for a promotion as they do from time to time. This time it said 20%. I clicked the Buy now and ended on a page where I say a new offer, something that I've never seen before: a TV Remote 3 end points for les than 10 euros / month (without vat) which gets to 145 euros with vat / year.

    I'm wondering if this isn't what they would like to push us to eventually purchase.

  • I use TeamViewer my iPad to control my personal Windows 10 PC remotely, but in the end of April my account was blocked due to "commercial usage" (i don't really use TeamViewer for any commercial purposes) and now i just can't use remote control!

    I applied the "commercial usage suspected" form but i didn't get a reply yet (after a month of waiting)! What should i do to resolve the problem as quick as possible? I'm so tired of this stupid 5 minutes limit! It looks like TeamViewer is absolutely not interested in supporting free users.

  • al97729
    al97729 Posts: 1

    I keep getting, "Your Teamviewer session has timed out and will be closed" after a short period of time. I have been using TeamViewer for a good number of years and have always recommended it. However, I recently had to format and reinstall windows, therefore TeamViewer with it. Now I seem to be unable to use TeamViewer practically. I use it to connect to my pc via my mobile, typically when I'm feeling lazy, playing a game away from the computer or just don't want to be by my computer to have to do a simple task. I usually use it for extended periods (anywhere from 10 minutes to a couple of hours). Unfortunately, that no longer seems to be possible if I am disconnecting every minute or so. Is there a way to prevent this? Does TeamViewer think I am using it professionally?
    This wouldn't be an issue if it were every 30 minutes or so, but I can't stay on for more than a couple.

    I am using TeamViewer 12 as my phone does not support higher versions, however, this is irrelevant as I have used these exact versions previously and have had no problems before.

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