Commercial use - Connection time out

I was using my personal phone to connect my personal computer for checking some personal info. Because I am working in the office right now, so my phone was connected to the company wifi. Then Teamviewer considered me to use it for commercial purpose, but it is not the case. I only use maybe 1-2 times a month, and how could you use this little time for commercial purpose. But now Teamviewer disconnected every five minute and banned me for 1-2 mins before the next use, and this also make me unable to check anything. I wish Teamviewer can remove this restriction from my Team. For future improvement, maybe not consider just based on the network but also the usage durations and frequencies.

Hello,

Teamviewer suspect I use it for commercial use, and it's absolutely not the case.

I have filled in the commercial suspect form, two days ago, and still cannot have access to help my young daughters remotely.

What can I do ? Wait a bit ? Fill again this form ?

Have you encountered this already ?

Thanks,

Gilles

We'll, I never mind the immediate disconnection on 'commercial suspect', because i just connect using teamviewer to accept my **bleep** connection request. LOL

for years i used the free firm team viewer. now they are getting a message saying my use It's not private. But I only use it to access my computer through my cell phone. And occasionally my mother's TV when she needs my help. These are not commercial uses, they are private. How can I request a review of my account to have it released again?

I used Teamviewer exclusively to support my elderly father, but its telling me off and stopping me (keeps timing out and telling off message)

Anyone know quickest way to resolve this please?

Hello,

I've been using TV to connect my personal laptop with my desktop computer for times when I travel and forgot a file or stuff like that.

As once before, for no reason at all, I got the message "Commercial use is detected" and got kicked off the app

Again I want to state that I'm only using this app to connect from time to time with my desktop, in fact, I have not connected in like 4 months, and now that I want to connect, I got the "commercial use" message

How can OI get rid of that?

Best regards

Armando

Hello,

I have gone through the account reset process twice because my usage was tagged as commercial. I have received responses from both reset requests that my service was set back as personal and I should be good to go. I have verified the TV ID's that I provided are correct. When i connect, I still get the commercial message, and my connection time is limited to maybe 1 minute.

What do I need to do to get this resolved? I have followed the TV protocol both times and it doesn't seem to be working. Help!?

hi everyone, i can't connect to my home pc for more than a few minutes.
the use I make is purely private and non-commercial. can you kindly help me?

Same here. I've used TV to connect to my PC at home probably only three times in the past year, but just the other day I was classified as a commercial user and told to buy a licence in order to continue. For this very occasional and irregular use, firstly this is nowhere near a pattern that indicates commercial use, and secondly nowhere near justifies $50/month! Is there a reasonable free alternative?

For some reason, this says I have been "warned". No idea what that means but I did get a "response" from someone/something claiming to be "Jean/TeamViewer" that simply reads as follows:

"Hello,

There can be cases where TeamViewer incorrectly flags your device as commercial and limits your connections even though you don't violate the licensing conditions. For more information on why this occurs, as well as a link to the reset form, please visit our community: https://community.teamviewer.com/English/discussion/94784/thank-you-for-playing-fair/p1

We investigate all cases individually, and thank you for your patience in this process."

What the devil? In my post I CLEARLY state that I have been through the reset process multiple times now and gotten emails saying my IDs have been reset. Yet the issue persists! So this response is not at all helpful. Please read the postings before sending this likely-canned responses. Thanks

first of all many thanks for this great app

for

a long time, I’ve been using this app for personal use.

for example, connecting to my own pc to get few things done on the run. getting small files to my phone or another device I own, as I am a full time student.

or

to help out a friend/relative in need as I am an IT student.

and for some

reason I get locked out from using the app with a message 'commercial use

detected'. am wondering if it’s because of something am doing or how do I

prevent this limitation to my account.

Hello I'm a non commercial user but I'm being restricted. I use teamviewer for personnal use on 2 pc and 2 phones.

The reset page is broken for me as well (I can use the signature feature, but then clicking the 'submit and upload a PDF' button does nothing). Beginning to think this is not accidental :/. Tried on both Chrome and Firefox without success

Good luck!

Over the past two weeks I suddenly have been flagged as commercial use simply for helping my 80 year old "computer illiterate" sister with her Word Program and Email. I have done this successfully for over one year. I submitted the required "affidavit" form, and GOT acknowledgement that the usage was indeed personal. This was sent to me on 6/18/22. I have repeatedly confirmed that the two Computer ID's involved are correct, but I am still being "kicked off." Interestingly, the subject line in the email from Team Viewer is titled "Your Teamvierwer ID(s) have been reset successfuly [removed per Community Guidelines]. If that last number is supposed to refer to one of my ID's which I documented to Teamviewer, it is wrong, and has no relationship to either of my two Computer ID's involved. What can I do next? Obviously trying to speak to someone is impossible because I don't have a paid license. Help! [removed per Community Guidelines].