Commercial use - Connection time out

JeanK · 2017-06-02T06:49:25+00:00

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Hi all,

👉 Request your reset here 👈

Read my Blog article to find more information about Commercial usage and the link to request the reset of your TeamViewer usage:

👉Click here for reading the blog article👈

Further articles:

Why do I see 'Commercial use suspected' / 'Commercial use detected'

What is commercial use?

📌 Please be aware that this is NOT an issue that can be resolved in the community. Posting messages about commercial usage will not help to get the reset. For getting a reset you need to fill out the form.

📌 Please be informed that the Community team is merging all posts about this topic underneath this post. We are doing this to make sure that users finding the right information quickly when using the search function.

If you are using TeamViewer for your employment or in a business setting, please contact our sales department to find out how your company can benefit from using TeamViewer!

Thanks and best,

/JeanK

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Comments

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Roger322

I can't figure out how to get your software to work, it thinks I am using in a commercial way and won't let me connect to my Mom's Computers. I tried to reset, but apparently it only shows One ID, and every time I try to reset it again to add the other ID i am connecting From, it won't give me the form to enter the information in. It just keeps saying thankyou for submitting and gives me the ability to download the form that only has the one ID.

I have spent hours trying to figure out how to fix the issue and I am so fed up.

This whole process is awful, I don't understand why Team Viewer hasn't updated the systems they use to make this process easier for those who are wrongfully detected as commercially use.

Vedgupta1

gibsonm

@JoshP

The screen does not go blank white.

The background of the button does.

The result of the screen remains the same.

I took the temporary colour change of the button (only) to imply that something was happening but as I say I did not get any sort of message saying "thanks for submitting the form, we'll get back to you" or similar.

Sparqee1

what happens when you get the commercial use limit and then fill out the form but it won't work or generate a pdf???

JoshP

Hello @gibsonm

For browsers, Trusted Device verification is contained within the cookies of the browser. If another browser is used, or the cache/cookies cleared, then the verification will need to occur again. Alternatively, you can choose Trust this IP instead of just the device. As previously mentioned, two factor authentication for your TeamViewer account removes the need for the email verification system altogether.

Regarding the form - I have continued testing the form in an attempt to replicate the issues experienced. I was unable to replicate a blank white screen at the end of the process.

The website will confirm a successful submission at the end of the process. If you did not see the confirmation message, please access the form again:

If it was submitted, a message will appear informing you of this and asking for your patience.
If it was not submitted, due to error, the form would reload again.

Once submitted, the team will assess the request and reply directly via email regarding the resolution. We do currently quote around 5 business days for such a resolution.

Hope this helps!

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HexF4

So I have been using team viewer for a bit over a year for a 2nd computer I have in my room that is used to host a private Minecraft server for me and a couple of my friends but know I cant access it anymore with team viewer because it thinks I am using it for commercial use

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kazem_asad

Hi,

I am a student who uses the team viewer to access my Desktop PC from my laptop. I have been travelling recently and needed to access my pc very frequently using Team Viewer. I was notified today that my free user account has been blocked because of high activity.

how can I solve this?

Mauricior

I need to have the free account restored without limitations, sent a reset form, i am using for personnel reasons

airiadar

I'm getting prompted that one of my home PCs is being flagged as possible commercial use. I have never used it for work, or anything work related. I recently bought a new PC, and only have one monitor, so I've been remoting into the old one whenever I need to access anything on it. I tried to fill out the form, but the form is broken for me (I'm using Chrome). Neither the button to add more than one TeamViewer ID nor the signature box are working, and of course, I can't submit without a signature.

How do I reach someone to get this fixed if the form isn't working?

PVK444

Hi,

I am using the free license of TeamViewer to access computers (a laptop, a desktop computer and a small server) on my home network. This is purely for personal use. I am the only one who has access to the computers and only use TeamViewer occasionally to check on some applications. Over the last two days I closed / opened a connection more often than usual, as a small program I was running on one of the computers was buggy. Apparently TeamViewer now assumed that I would be using the software professionally.

Thus, two questions:

a) What are the limitation of the free license with regards to either online-time or number of logins? Was not aware there exists such a limit, but apparently it does.

b) What do I need to do to have the lock removed again? Does it unlock itself again after a certain (cool-down) period, or do I need to contact support?

Any help in this matter is greatly appreciated.

Thank you,

Peter

leonteale

my connection has been blocked because of very high activity levels suggesting professional use.

this isn't the case. How can I unblock this? I simply use TV to connect to 2 of my machine alternatively depending on which one I am using in order to check something on it.

but TV in all their wisdom didn't think the free their people deserve a support ticket.

any thoughts on how I can get them to unblock it?

thanks

JeanK

Hello @Dtra0627h,

Thank you for posting here.

Could you explain to us a little more about the issues you are experiencing, so we can understand the situation better?

Thanks in advance.

/JeanK

MickT

I use TeamViewer to transfer wildlife videos and photos taken at home to my elderly and very ill father who lives in aged care interstate and which I then load and run for him. I have some special native birds who visit and do some fun things which he enjoys to view/see.

However some of the video files are quite large or there are multiple videos and high quality photos that I try to load to his laptop. The activity of loading these files across to his laptop via TeamViewer appears to have been presumed by TeamViewer admins to be commercial use. This is not correct - it is all private use and I receive no financial compensation.

Since my last submission of the reset form to TeamViewer admins for account reactivation, I have been given limited TeamViewer access where I now only have several sessions of roughly 3 mins duration each before my access is disabled.

I've tried submitting another reset form but it fails to upload after signing (something not uncommon to others based on this thread). This is now unworkable and it's a shame that TeamViewer admins seem so unresponsive and apparently not prepared to review the facts of the situation.

I really like TeamViewer but will have to seek an alternative that will let me remotely run my Father's laptop and support file transfers of the videos and photos that he gets so much pleasure from. Something like **Third Party Product** may do the job...

It's so sad and unnecessary and could be resolved really quickly otherwise.

marklinford

I use only personal (free). I constantly get flagged as being a commercial user. I can't get reset

teamvieweruser_123

Does Teamviewer not work with VPN ? I am using the free licence and it constantly says i am a commercial user... I have found this to be the case when I Teamviewer connect into one of my devices connected to a VPN overseas.

teamvieweruser_123

Does Teamviewer not work with VPN ? I am using the free licence and it constantly says i am a commercial user... I have found this to be the case when I Teamveiwer connect into one of my devices connected to a VPN overseas.

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AEB001

eKazz Posts: 1 Newbie

10:48AM

I have experienced the same issue with only one of five computers (all Win 10), starting mid May '22. It appears the "licensing problem....." error message is the new version of "suspected commercial use" message. If you click on the "detail" button, it will take you this page. https://www.teamviewer.com/en-us/info/commercial-use/

From there you can link to the commercial-use form https://www.teamviewer.com/en-us/support/commercial-use-suspected/

I have done this previously few years back, but I just resubmitted the form again (5/28/22).

I'll find out if this fixes the problem in a few days.

AEB001

exactly the same issue

AEB001

i was just about to post "my teamviewer hasnt worked for a few weeks now. This is the second time i've contacted you. i cannot connect to my loungreroom pc because you have deemed it a commercial connection. That pc has no keyboard as it is a media centre. I connect to it twice a week" but it seems like your post & a few others cover exactly the same thing. cant wait to see the responce

LordZero

So I went to check into my personal computer at work and now Teamviewer is kicking me out of sessions after a minute saying a need a commercial license. Our company does have a commercial license (Chewy), but I just wanted to check on some personal stuff while at work. Any way to fix this?