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Commercial use - Connection time out



  • They are doing the same to me. And worse!
  • duderonomy
    duderonomy Posts: 14 ✭✭

    The company should fix their software instead of force everybody to send a support request. 

    It will likely cost the company less payroll expense to ask the engineering dept to fix the stupid bug that was introduced into the latest build; as opposed to processing thousands of support requests. Their process is clearly is not automated because many legitmate free users have already waited several weeks for a response. 

    The company's policy is stated very clearly and it does not sound encouraging to me. I only have one computer so if it is marked commercial then the company has basically labelled me as an unauthorized user (a cheater). I do not appreciate being treated this way. 

    ...connections to devices
    which are flagged as commercial
    are not possible even if your device
    has been reset to personal use.

    I do not want this company to waste my time. I will find a competing product before I will submit a support request. 

    They have damaged the TeamViewer brand.

    I am glad I do not work for this company as I would be so disappointed in my leadership. 




  • hfly
    hfly Posts: 1

    I've only used TV for personal use, but one of my computers got flagged and I had no idea why. From reading some of the posts, it could be frequently using it on a commercial network like a coffee shop or school, even though reading through the guidelines I thought I was safe because I am only using the computer for personal use, and only to connect to another personal computer, and I dont use TV that frequently.
    I filled out the form, and we'll see. Too bad TV doesnt see fit to offer personal licenses with a small yearly fee as another option, but fortunately at least one other company does.

  • HalP
    HalP Posts: 1

    I have tried this solution and filled out the form explaining my usage. They replied saying my ID has been reset to free. However when I attempt to use it it still displays the same error message that I must purchase a commercial license. Nothing changed. Do I need to do something more?

  • Having the same problem (no response to correct the assess problem even after a week).  Have statted a search for a resonable alternative

  • LOL! The bleep was for saying D A R N. I mean, really ??!!?? :D:D:D

    @attorney wrote:

    So I deleted TeamViewer from my devices, they would release the lock and it would immediately reassert. As far as I can tell the problem stems from trying their Ubuntu app, I was curious how it would work on Linux and it immediately triggered the commercial use notice, EVEN THOUGH I was at home connecting on my home network. Bizarre. I think they removed the restriction a few times over the last few weeks but it kept suddenly reappearing and before Ubuntu I had no issues probably since last year. So anyway I got too **bleep** irritated at the accusations and deleted the software. My solution is installing *Third Party Product*, [removed per Community Guidelines]. None of this is by any means convenient but when someone is relentlessly accusing me, I feel it is right to take them out of my personal and business life. I cannot promote them in any situation at this point.

  • s8
    s8 Posts: 3

    same **bleep** happening to me.. time to change service providers. Thanks for the great software while it lasted.  I'm sorry you decided to start using some **bleep** algorithm to 'detect' non-personal sessions.

    While yes, I do have more than 20 computers on my account they are ALL personal use not commercial.  yet I can't teamviewer from my garage to my bedroom anymore because it thinks I'm commercial use.

    Stupid.  I'll never buy a commercial license simply because of this stupid baseless functionality.... I'm installing nomachine now as I type this, at least I won't have to deal with all thisbullshit.

    Also, why don't you have a message to warn people that scammers use your software to rip people off? there should be a big red bold warning on the download page that says MICROSOFT WILL NEVER CALL YOU AND ASK FOR YOU TO INSTALL TEAMVIEWER.

    You guys used to be AWESOME.... now I see you're just another company that can't keep it's promises to consumers FREE/non-commercial use is apparently not a thing anymore. If you use teamviewer with more than 1 pc then you must be commercial is how it appears to me.


  • s8
    s8 Posts: 3

    which company ? i'd really love to switch because up til TV 11 this was a GREAT software.

  • Watch out everyone. If you user Teamviewer from a hotel room to access your home pc (which I did) - Teamviewer will not claim that you are using it for commercial use and shut down your access to your "home pc" and will have their sales try to sale you on paying **Please Do Not Discuss Pricing** for the service. So much for their free service anymore. Make sure you have a backup plan to access your pc, just in case they do this to you as well.

    Also, when I spoke with the rep. about filling out a form to explain that I only use Teamviewer for personal use, I asked how long it would take to respond and the rep. stated it would take about 2 weeks.    Guess you get what you pay for when you are using their free version.  

  • tv_ht
    tv_ht Posts: 1

    Hi I'm mistakenly marked as commercial user, but I'm using it for only personal use. Could you remove the commercial block please?

  • I think TeamViewer wants to force everyone using TeamViewer to buy a license. Despite their false advertising to the contrary, apparently they only allow free use during a trial period.

    I have filed request after request after request explaining my use is strictly personal but they never respond nor does my copy of Teamviewer allow more than a few seconds of connectively.

    I'll say one thing.. if I DO purchase a remote desktop product, it won't be this one

  • I have.. SEVERAL TIMES


    to no avail......

  • s8
    s8 Posts: 3
    Ill say one thing if i ever do decide to purchase a rdp program it WONT be Teamviewer. No ma chine is a great vnc alternative like teamviewer. It wont give messages accusing you of lying and cheating too
  • I se teamviewer free and keep getting commercial use detected. Called TV and was told that it could take up to 30 days for a response after filling out the commercial use form. I set it up for unattended access. Is that what trigger the commercial use?

  • vong1
    vong1 Posts: 1

    i am having the same problem as well. and i dont know who to email to for support.i am just a housewife . 

  • musicreporter
    musicreporter Posts: 11 ✭✭
    edited March 2021

    You will prob have to find an alternative like many others here who sghare the same frustration.

  • musicreporter
    musicreporter Posts: 11 ✭✭



    TV just got stricter,...and trying to migrate free users to subscriptions

  • cubed
    cubed Posts: 1 is not working, at least I do not get any email? Send 3 requests now!!

    I have a private account to support my family, it's just ridiculous to mark it as commercial. I now have to use my company's teamvier account for private purposes... At least I have one.

    I will use every opportunity to defame teamviewer from now one. Promise!

  • sidscri
    sidscri Posts: 1

    Same thing just happened to me.  I havent ever used this software commercially.  Been using teamviewer for almost 8 years for personal use only. from within my home or when im at a remote location (parents house, friends, most recently at the university) and I need to use my personal laptop to access my personal desktop in my home to access files, fix something on my personal desktop, etc.  I am unemployed after retirng from the US Military. The only thing I can think of is that I assessed my desktop while at my university that I am attending for an education, in order to use a free software that my desktop had but my personal laptop didnt currently have installed.  I was connected to the universities wifi.  I had this issue once before, when I added a VPN on my newly installed Android Home media box and I was trying to access my laptop from it just from across the room as a test (im a nerd). I was able to chat via website of or email (cant remember) with a tech and they easily determined that I was indeed using it as personal use, but now this time since the new update, I cant figure out how to communicate with them again.

  • Will it also try to enforce buying a commercial license for private, non-business use as does the Windows version?

  • You're lucky - it is obvious a TON of users are

  • Sent in signed form and nothing happen at all so uninstalled TV on every computer i have and using other software. TV was good tho when it worked. Now is to figure out how to delete account here also since there is no use having one here.

  • Tried to post to an earlier message 2 weeks ago but that message has apparently been deleted or more probably used to fix my problem. Updated this morning to the lastest TV  (version 14.5.1691 on Windows 10 and version  14.5.224 CL on Android 5.0) and for the first time in a month no error message about commercial usage popped up. Thanks to whoever fixed this issue.

  • TBree
    TBree Posts: 1

    Same problem, the email was a lie. Still getting kicked and locked out. So fedup with TeamViewer now after recommending them to family and friends for YEARS. This is a HORRIBLE way to do business, to GUESS at what you're clients are doing and suspend service on a GUESS!! Shame on you TeamViewer!!!