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Commercial use - Connection time out



  • Hi. I have been granted a free user licence for non-commercial use now on my own PC, since you changed your pricing model.

    However, the machine I connect to is a PC in Wesleys Chapel in London, where I maintain a database of their burials, and need to make sure the machine is running for visitors each day. To do that, I connect for a few seconds each night.

    This is absolutely non-commercial use, because they are a registered Charity, and no money is involved in any way.

    I have tried several times to explain this to your organisation, but the PC at the Chapel has still not been granted a free licence and so Teamviewer keeps locking me out.

    Please can you help me to resolve this.

    Kind regards


  • was1
    was1 Posts: 1

    Free for personal use is a SCAM.  I contact only ONE computer, my father's, who is 90 years old and 700 miles distant.  I was hoping to use TeamViewer to assist him, but it's impossible.  The software keeps telling me it "thinks" I'm using it commercially.  I opened a ticket, and filled out and signed their form 3 times, and keep getting the same runarround.

    If I have to PAY somoeone for this kind of thing, I will BUT IT WON'T BE TEAMVIEWER.  They don't deserve my $$.

    "free for personal use" is a scam - all they want is for you to pay them because you get tired of **bleep** about with **bleep** at "customer 'care'"

    Take your software and **bleep** it.

  • My teamviewer automatically detected it as commercial use when I connected to it from my phone to control my own home pc to connect ahead of time to be able to get into a game server how do I fix this issue


  • gabet
    gabet Posts: 6 ✭✭

    Well, they finally did it. After having to unlock my account multiple times from the "using it commercially" error message, I'm swapping my own usage and that of all of my clients. **Third Party Product** is the new goto. I'm entirely disgusted with this company. As someone who has generated an insane amount of revenue for this company, I'm officially pulling the plug. In the age where you can get amazing customer service, being treated like a criminal just doesn't fly. On the bright side, I guess thanks for getting me a bunch of support contracts to swap my clients away from this software. I used to love it but the company behind it has really just driven it to the ground over the last decade.

  • Same problem here ..... I read they are in financial trouble and trying to get money from everywhere .... that's probably the reason :-

  • I've been a 'free' personal user for years -- transferring files between desk computers and laptop.  Offered to pay a 'reasonable fee to continue as 'personal user.   TV never replied to my offer.  Guess it's pay an exorbinant amount to transfer to the 'corporate' user catagory or find an alternative means of transferring files.  I'll go the second route -- back to flash drives or  One-Drive.

  • Javik
    Javik Posts: 1

    I am using teamviewer for home use
    for private file server, but he detected that it is business and blocked using without paying ;-;

  • This post is over 2 years old.. still nothing fixed.. When you google the problem.. you get a huge feedback from others with same problem.

    Fix it :) ? Or make a low priced personal solution.

  • UW2000
    UW2000 Posts: 1

    Seit dem Jahreswechsel kann ich mich nicht mehr auf meinem Rechner zuhause conecten.

    Ich bekomme die Meldung, das mein Rechner anscheined eine kommerzielle Nutzung hätte. Ich weiss nicht, was sie geändert haben soll. Das ist ein rein privater rechner und er steht bei mir im Wohnzimmer.

    Weiss jemand, wie man diesen Status bereinigen kann.

  • After all these complaints about the problem of "commercial use" and my own experience after more than 10 years of using Teamviewer, I'm out. They do nothing about it - they realy do nothing ! And therefore I will use another product until the Teamviewers offer a solution. It can't be, I think, that so many complaints are unfounded and thus remain unconsidered ... So, I will wait some time for a release and if that does not come ... [removed per Community Guidelines]

  • you're right. if they want to get rid of us, they should say so openly - but this bullying is lowest level... luckily, there are other ways to do it now. In those days there were not many alternatives... but back then it wasn't a cash cow for stocks either...

  • tell me what was against the "guidelines" please.. I wrote that I am not allowed to give a name of a "third party product" and I did NOT ... so what was against your rules ?

  • peert
    peert Posts: 3

    @Johnhoward28 wrote:

    I suggest that you submit the form and explain your case.  

    @Johnhoward28 What do you suggest I do after submitting the form as instructed? 

    It is extremely unpolite to request that you sign a form that you promise to handle in about a week and then ignore it (I submitted the form more than two months ago and still got no response).

    I understand that Team Viewer is a for-profit company. I don't understand why they claim to offer free licenses for private users when this is clearly not the case. I am not offended by Adobe charging for their license, since they don't claim to offer a free license.


  • I am seeking help with this message I recieve when logging into one of my pc's.  I have 3 other pc's and I do not get this message on them.  They are all under the same account and for personal use.  I have tried deleting the program on the pc with this issue, and reinstalling, but when I log on I get the same message.  It is only on that 1 pc.  Does anyone have advice for me ?

  • You seem to be reporting an issue, unrelated to the topic of this thread. The advice would be to find an existing topic that fits the description of your problem and post there, or create a new one.

  • satt45
    satt45 Posts: 1

    why keep saying i am commercial user?

  • ntekin
    ntekin Posts: 1


    I am using teamviewer as a noncommercial user (a student). However, it keeps ask me to buy lience and then lock my account. I asked you to solve this problem before but still i have a problem. Could you please check my account on ***information removed*** and give permission to noncommercial use? It is very urgent issue.


  • tmdag
    tmdag Posts: 1

    I am getting message that that i am or i was using teamviewer for commercial purposes (while i never did).

    While this is happening, i also cannot contact support for teamviewer as i don't have a commercial license. 

  • I have used TeamViewer for many years to support my Mom and other family members. A few months ago, it flagged me as suspected commercial use and I followed all the steps to get my usage OK'd. I sent in the  "Declaration of private use" form on Nov 25, heard nothing, and have had no reply to followups. I am sending these to <[email protected]>.

    Just no reply, so I don't know what to do. 


  • RaconZ
    RaconZ Posts: 1

    Danke Teamviewer!!

    Nach nun mehr Jahren der erfolgreichen Nutzung von TV im privaten Umfeld werde ich nun beschnitten, weil ich angeblich eine kommerzielle Nutzung betreibe.

    Dank der eigenen 5 Kinder und selber im IT Wesen beheimatet zusätzlichFamilie und Verwandten, sind das nun mal ca. 20 Endgeräte in meinem Adressbuch, wo leider immer wieder der eine oder der andere Hilfe braucht.

    Nun ist damit aber Schluß, denn ihr habt mir den Stecker gezogen. Da ich ja angeblich kommerzielle Nutzung betreibe. Ich kann nur sagen, irgendwann trifft es jeden und ein Konkurrent in der Welt holt auf, auch wenn nur langsam aber er macht sich. Somit kann ich nur sagen, liebe Community entweder gibt es eine Free Lizenz oder eben nicht, dann sollen sie eine Kosten Neutrale TV Lizenz für uns dumme Privat Nutzer generieren, aber das aktuelle ist eine schande.

    Auch wenn ich vermute das mein Beitrag gelöscht wird, hier noch eine alternative für euch alle da draußen: **Third Party Product**

    Macht Werbung damit TV mal aufwacht oder eben weiter auf seinen Lorbeeren hockt.

  • rhn
    rhn Posts: 1

    I heard about this happening, but never thought it was this dumb...

    I use TV for only two things: Access my local media server, and tech support on my mom's PC(remote). Tonight my parents call me that their wifi isnt working, so I fire up TV and connects to my moms desktop(with randomized PW she reads to me on the phone!). The second I open the wifi configuration software that came with the accesspoint(not even a commercial grade AP!) I get struck by the "Commercial use" warning and it boots me before I can do anything.

    Judging by the other people complaining about the response time on the reset, I guess I am now in for a 200+km drive to my parents house, and they will have to live without wifi for several days. I expected better of TeamViewer...

    (PS: I wouldnt mind paying something to be rid of this **bleep**, but starting price for the commercial version is pure **bleep** for just doing tech support for my family a few times a year.)

  • Ive submited the form 4 times and my TV is still blocked on both my phone (android) and surface.  What do i need to do to get this unblocked?

    Thx in advance for your help!


  • Hi

    I can't use the software anymore, I keep getting the message saying it's professional use despite Im doing private use only. And how would you even know ? are you spying on us ?

    Anyway Im at work and try to reach my personnal home computer for internet browsing and such so what's the problem please help


  • Vatsilidis
    Vatsilidis Posts: 661 Star

    Hi, many companies count the time of using the app by looking your public Internet IP address.

    One good start, i think it could be to renew your and your customer's public IP addresses and see how it will work. The easy way to do this is to reboot the Internet Router.

    In case you have a static IP address, one good way maybe is to communicate with the support team to solve it.

    Regards, Lampros

  • @Closed account: After I have been following this topic of (supposedly unjustified assumption) "commercial use" in this community for a few weeks now, because I am confronted with it myself, I unfortunately have to conclude that the "fault" of the long processing time of users affected by complaints is NOT only to be found with the "Teamviewer" team.
    For example, if a user writes that he ONLY connects to his PC at work to read e-mails and edit documents... and cannot see any "commercial use" in it... etc. then I, as an employee of the manufacturer, do not want to have to answer such a complaint.
    So I think that some people should reflect a little before complaining. Because they are wasting the time of the employees and reasonable complaints cannot be processed...

  • I am attempting to connect to my home computer, not my work computer so I dont understand why I am being flagged for "commercial use"

    What do I need to do to have this unblocked?

    Thanks for your help and I appologize if you think I am wasting your time... just need this unblocked so I can use it for personal use



  • In order to have the Commercial Use message removed, you need to fill out the TeamViewer ID reset form and not try to submit a ticket.  You can do that here:**Please do not post TeamViewer IDs**.9246135.**Please do not post TeamViewer IDs**-**Please do not post TeamViewer IDs**.**Please do not post TeamViewer IDs**

    TeamViewer should make this more accessible.  I had to search far and wide for it.  

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