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Commercial use - Connection time out

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  • Unfortunatey, TeamV is not what it used to be.
    In fineprint they promise FRE USE for personal purpouse (and they do not mension any time limits).
    So is not the outcome. They are blocking even personal users.
    I have been blocked 2 times, although i used it strickly for personal use.

    It is hard to find a mail, where to complain, when it happens (maybe it is done by purpose).
    It take months for them to remove the block. Im not shure that the second block is removed yet (sent complain mail nov.-19).

    Once you are blocked - they states that you have 5 minutes time limits, which is not true. I do not know what watch they are using, but the connection went down within 30-90 seconds.

    I have found a good enought substitute for TeamViewer,  Chomes addons - remote desktop.

    For now i cant recommend TeameViewer for personal users only.

    They have also very bad customer support (non existing).



     

  • Hi I am having the same problem somehow  I can't go back to free

    TV.jpg

  • they're definitely losing customers, but they don't really seem to care. I tried to push a solution here for a short time, but Teamviewer (as a stock corporation) is clearly not willing to do so... and now offers me a 10% discount - after they don't suspect a commercial use anymore but definitely found a commercial use. I haven't worked for about 5 years and only use computers for my private purposes - no doubt possible. Meanwhile I use Windows own remote capabilities or other products. From time to time I try Teamviewer... so far unsuccessfully, except an "Insider"-Update last week.

  • On December 11, 2019, my mother's computer was accessed by scammers in India, who gained access to her computer.

    She called me, and I connected with TeamViewer, which I use to help friends and family. The scammers were still actively exploring her computer, so I shut it down immediately. I later repaired the damage that they had done.

    However, afterward when I reconnected to her computer, or others, with TeamViewer, it appears that my ID, and possibly hers, have been flagged for commercial use.

    This was not my fault. The mistake was hers; I only tried to help.

     I have made a submission to the TeamViewer website, but my ID remains locked. 

    My pattern of usage is far to scarce for this be a "commercial" problem.

    How can I correct this?

  • Bonzadog
    Bonzadog Posts: 27 ✭✭
    The only way to correct this is to print out the TV Form in which you declare that you are a non-commercial user. You will need to do this for every ID you access. Then you wait and wait and wait until TV changes your status. There are alternative "Remote Assistant" available which are not quite as good as TV but are acceptable. TV is losing a LOT of sympathy for this action.
  • I've asked multiple times for non-commercial use.

    It seems like Teamviewer has no people at work under the teamviewer trademark as nothing ever happens.

    After connection establihed program promises 5 minutes online time after killing the connection, but actually timer is set for 30 seconds instead of 5 minutes. This is something very fun!

    I am not a big fan of Teamviewer anyway, but you would think the teamviewer could even program its programs properly, I mean - this is quite pathetic to even force customers to write these problems here. Very pathetic service in overall.

    Also it seems that being an potential customer doesn't mark anything. Even though we have many licences under corporation, but not very long anymore.

    Also, what is wrong with the post feature? "There was an error while attempting to post your message. Try again in a few minutes." are these the new features you were talking about?

  • So I got a commercial use detected a while ago. I submitted a ticket and they said they had reset my ID to free user. Since then it still says Commercial use detected and shuts down my teamviewer. I have submitted 2 more tickets with zero response after that.  

  • Okay, thank you for this reply. I will submit for each ID.

    ~W~

  • Midjet76
    Midjet76 Posts: 22 ✭✭

    @waynrayn wrote:

    Okay, thank you for this reply. I will submit for each ID.

    ~W~


    Let us know as and when you get a reply, if, you get one that is.

  • I get this message every single time I use the service. I use TeamViewer on 4 devices at home, nothing to do with work, I'm not even in a job right now! What's even more frustrating is not being able to talk to someone directly about this, no service desk, no chat help, only a LOT of posts about the same issue and no answers.


    TeamViewer accusation.JPG

  • It has been four weeks singe I asked for a review of my usage, to reset to free status. Other users have had extended delays. Do you really exist?

  • SAA
    SAA Posts: 6

    Hi all,

    I would like to know if my company computer is installed with Teamviewer Host 15 and  I remote in to the the company pc using Teamviewer 15 personal ( free ) edition from home computer. Will that infringe any license?

     

  • JeanK
    JeanK Posts: 3,619 Moderator

    Hello @SAA,

    Thank you for your message.

    Indeed, connecting from a free version into a computer with a professional license will infrige the conditions of private use. ?

    You will find all the information you need in our Knowledge Base article here: How exactly is "personal use" defined?

    I hope this could help. If not, do not hesitate to ask your questions here. ✌

    Cheers,

    Jean

    French Community Moderator
  • AlenaC
    AlenaC Posts: 451 Moderator

    HI @Closed account ,

    thank you for your post. Welcome to the community!

    Since the company is going to provide you support, they should have a license to connect to you. If this is the case, no commercial use flag :)

    Best, Alena

    Alena C
    Spanish Community Moderator
  • Nightowl1016
    Nightowl1016 Posts: 3 ✭✭

    Hi Alena,

    I sent a ticket in explaining I am not using TeamViewer commercially and requested to have my free personal use restored. The response indicated, "Based on the volume of inquiries that we receive, we ask you to please be patient in awaiting a response."

    Do you know, roughly, how long I need to be patient? Is hours, days, or weeks? i can handle hours, and probably even days, but I'm definitely hoping it won't be weeks. 

    Thanks.

  • Midjet76
    Midjet76 Posts: 22 ✭✭

    @Nightowl1016 wrote:

    Hi Alena,

    I sent a ticket in explaining I am not using TeamViewer commercially and requested to have my free personal use restored. The response indicated, "Based on the volume of inquiries that we receive, we ask you to please be patient in awaiting a response."

    Do you know, roughly, how long I need to be patient? Is hours, days, or weeks? i can handle hours, and probably even days, but I'm definitely hoping it won't be weeks. 

    Thanks.


    I wouldn't hold your breath on a response any time soon if ever.

    I messaged them over a month ago and still heard nothing, like most of the contributors on here. I recommend , again like others have mentioned on here use an alternative and keep Teamviewer in reserve for now.

  • Nightowl1016
    Nightowl1016 Posts: 3 ✭✭

    @Midjet76 wrote:

    @Nightowl1016 wrote:

    Hi Alena,

    I sent a ticket in explaining I am not using TeamViewer commercially and requested to have my free personal use restored. The response indicated, "Based on the volume of inquiries that we receive, we ask you to please be patient in awaiting a response."

    Do you know, roughly, how long I need to be patient? Is hours, days, or weeks? i can handle hours, and probably even days, but I'm definitely hoping it won't be weeks. 

    Thanks.


    I wouldn't hold your breath on a response any time soon if ever.

    I messaged them over a month ago and still heard nothing, like most of the contributors on here. I recommend , again like others have mentioned on here use an alternative and keep Teamviewer in reserve for now.


    Thanks for the tip. Are their other offerings you would recommend considering? i found TeamViewer easy to install, configure, and use.

  • Midjet76
    Midjet76 Posts: 22 ✭✭

    [removed per Community Guidelines]


    @Nightowl1016 wrote:

    @Midjet76 wrote:

    @Nightowl1016 wrote:

    Hi Alena,

    I sent a ticket in explaining I am not using TeamViewer commercially and requested to have my free personal use restored. The response indicated, "Based on the volume of inquiries that we receive, we ask you to please be patient in awaiting a response."

    Do you know, roughly, how long I need to be patient? Is hours, days, or weeks? i can handle hours, and probably even days, but I'm definitely hoping it won't be weeks. 

    Thanks.


    I wouldn't hold your breath on a response any time soon if ever.

    I messaged them over a month ago and still heard nothing, like most of the contributors on here. I recommend , again like others have mentioned on here use an alternative and keep Teamviewer in reserve for now.


    Thanks for the tip. Are their other offerings you would recommend considering? i found TeamViewer easy to install, configure, and use.


     

  • SAA
    SAA Posts: 6

    @JeanK,

     

    Thanks  for the reply.

    If I were to run TeamViewer Quick Support on a commerical pc and I  connect to it using my personal pc, does that infringe any regulations too?

     

  • often i get blokt even i use tv only privat

  • Still no answer here nor here from moderators nor on email during almost a month!

    Could someone from Teamviewer team answer finally please?

    @Esther @JeanK @apapakostas @JoshP @Nadin1 

  • 3 tickets submitted on this issue and STILL no response!  4 weeks now I have been trying to get this fixed.  The two most critical items that an IT Professional will expect:  

    1. A product that FUNCTIONS as intended or advertised.

    2. When said product DOES NOT functions as intended or advertised, a RELIABLE support mechanism to resolve the issues in a timely fashion.  

    Are my expectations too high that neither of these two items are being met here?

  • Guido74
    Guido74 Posts: 2 ✭✭

    I've got the same problem, teamviewer telling me i'm using it commercially, send 2 tickets around 3 weeks ago.
    I'm pretty much done with Team Viewer. It really **bleep** big time. No WAY i'm going to pay 9 dollars a month for personal use.

  • Guido74
    Guido74 Posts: 2 ✭✭

    Same problem here, Teamviewer is telling me i'm a commercial user.
    send 2 tickets around 3 weeks ago, never got any response. No Way i'm going to pay 9 dollars a month for only personal use. 
    Pretty much done with teamviewer, it really **bleep** like this.

  • I use TeamViewer privatly to manage my game accounts on laptops (noprofit).

    I got degraded to 5 minute sessions and it makes it impossible for me to play like that. I dont use TeamVeawer commercially in any way. I use it to acces my game accounts on other laptops in my home from my main laptop. Can this be fixed and repaired to normal like it was in the past?

     

    Thq

  • Hello! I have the free version of TeamViewer and I went through the process of getting it recognized as such with TeamViewer.

        Today, I logged into my remote computer (astronomical computer in the back yard) after not using having logged in for severals days. TeamViewer logged me out after a minute and notified me that frequent log-ins were not allowed. It would allow log-in a minutyte later at "8:10."

        At 8:10, I tried to log in. Same result, but now the time was "8:11." At 8:11, the same result, but the time was now 8:12.. I tried 5 minutes later, at 8:17, and the time was now 8:18.

        What's up? Best regards.

    Mike

  • Update - It allowed sign on after 15 minutes. Connected for a minute and disconnected. Same timing messages as before.

    Mike

  • @Sputnik007      if you look around here in the "community", you will see many complaints about this alleged commercial use. I have to admit that there are individual users who apparently do not even understand the difference between private and commercial use... ...but most of the complaints seem to me to be justified. Unfortunately, this issue overshadows all others.... I had hoped for a solution when I signed up here...and then hoped for topics that are so generally discussed in "communities". I have given that up now and use other programs ... after more than 10 years I was able / allowed to control my computers very well with TV. And I can advise this to everybody who has to deal with this problem of the Teamviewer...

     

  • Midjet76
    Midjet76 Posts: 22 ✭✭

    Very sad, but very true


    @kwilleke wrote:

    @Sputnik007      if you look around here in the "community", you will see many complaints about this alleged commercial use. I have to admit that there are individual users who apparently do not even understand the difference between private and commercial use... ...but most of the complaints seem to me to be justified. Unfortunately, this issue overshadows all others.... I had hoped for a solution when I signed up here...and then hoped for topics that are so generally discussed in "communities". I have given that up now and use other programs ... after more than 10 years I was able / allowed to control my computers very well with TV. And I can advise this to everybody who has to deal with this problem of the Teamviewer...

     


     

  • Hallo,
    ich habe mit heute bereits  2 x  über das entsprechende Formular an Teamviewer geschrieben und leider keine Antwort erhalten. Meine Nutzung wird nicht als privat definiert. Demzufolge bricht die Verbindung nach 5 Minuten ab. Das ist jedoch so nicht richtig. Was kann ich denn sonst noch tung
    Mit folgenden Nutzern verbinde ich mich:
    Tablett PC meiner Mutter
    PC meiner Mutter
    PC meines Bruders
    Notebook meines Bruders
    Handy meines Bruders
    Tablett PC meines Bruders

    Ich habe einmal den Fehler gemacht, meine Mutter mit meinem privaten Handy über das WLAN meines Arbeitgebers geholfen. Das hatte ich auch nur gemacht, weil mein Vater gestorben war.. Meine Mutter ist allein und ist 650 km weit entfernt und benötigt wie meine Bruder ständig technische Hilfe.

    Was kann ich sonst noch tun, als erneut Wochen auf eine Antwort vom Teamviewer Team zu warten?

    Vielen Dank
    Frank

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