Commercial use - Connection time out

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Comments

  • FLORIAN7
    FLORIAN7 Posts: 1

    HI,

    Teamviewer doesnt work anymore as its suppose that I used it for professional reasons but not.

    I try to assist my old mother (75) and I cant....
    Her account is : **Please do not post TeamViewer IDs**

    Mine : **Please do not post TeamViewer IDs**

    Can you help me please

    Thanks
    Florian

  • Plantje
    Plantje Posts: 14

    This is getting more and more annoying! I am really using this software for personal use. Now it is really annoying as I am using it on an old very slow system with a touch screen that is not working properly anymore. Only thing I want to do is to move the Domoticz and deCONZ software running on it to a faster computer.

    However, the faster computer doesn't have a screen at all. So, I am in doubt if I am wise installing Teamviewer in the first place.

    How long does it take for the team to respond to a request not to be flagged as commercial user?

  • MadeInWhat
    MadeInWhat Posts: 1

    I only use TeamViewer for personal use and today I'm already getting the popup about commercial use.

    Could please the support team help me?

    Cheers

    Lots of people with the same problem lately, guess they're getting more and more greedy by the day.

    [removed per Community Guidelines]

  • adromath
    adromath Posts: 2

    I am using teamviewer private around 4 years to help mother with phone or PC, today i become message with "commercial use". Unblock my account please.

  • bazbsg
    bazbsg Posts: 112

    @Plantje If all your computers are on the same LAN, you really don't need Teamviewer. Aside from the problem you are facing, the real benefit of Teamviewer is its server that registers all computers that are connected and enables you to connect to your remote computers. You can search for any software that uses the Virtual Network Computing or VNC. This will be faster as it doesn't need to go through the Teamviewer server and will work even if your internet connection is down.

  • Lock_
    Lock_ Posts: 1

    I received a notification about the commercial use of the program.
    It's not true. Yes, I have a lot of computers, but these are the computers of my mother, children, my wife, mine has 2 systems, a telephone and a son's tablet.
    How to unlock the possibility of remote assistance, because I have problems with movement and sometimes I have to help someone from the family at the computer?

    Do I have to buy a license just because the algorithm decided so?

  • theagressor
    theagressor Posts: 1

    I have the same problem since today and i have also a similiar usage of TV a you mentioned.

    It would be nice, if someone from TV would reset our Accounts back to "free-usage".

    best regards.

  • Rassle
    Rassle Posts: 1

    Hello,

    ive got the same issue since today.

    me and my friend are viewing things on normal daytime together via teamviewer.

    now it says we are commercial users, which is absolutly not true.

    please change our accounts back to private!

    thanks,

    ben

  • lmcal6
    lmcal6 Posts: 3

    Something happened today because I am on the same boat. Fix it!

  • Plantje
    Plantje Posts: 14

    Something weird is going on there... They fixed my case, but I got a nice E-mail in German :)

  • Plantje
    Plantje Posts: 14
    @bazbsg wrote:

    @Plantje If all your computers are on the same LAN, you really don't need Teamviewer. Aside from the problem you are facing, the real benefit of Teamviewer is its server that registers all computers that are connected and enables you to connect to your remote computers. You can search for any software that uses the Virtual Network Computing or VNC. This will be faster as it doesn't need to go through the Teamviewer server and will work even if your internet connection is down.

    Ahum.... you are so right! Why didn't I think of this before?!? Thanks for the eye opener!

    I am able to control via TeamViewer again, but quickly setup RDP (which is a lot easier in Windows 10 than what it used to be). So I am not dependend of TeamViewer anymore

  • Gosia123
    Gosia123 Posts: 1

    Recently the application of TeamViewer has detected the comercial use of app on my computer though I am using it for student work. Since then I can not to conncet with my remote computer.

     

  • ricardocr
    ricardocr Posts: 1

    Hello,

    I am getting the popup of "commercial-use detected" although I am a free-user (postdoctoral student trying to connect to my lab PC abroad).

    I have followed the post and links to fix this issue for non-commercial users, but it did not worked. Once I allow the system to manage my account the following message is shown in the window: SQLSTATE [HY000] [2002] No route to host  There has been a critical error on your website.

    Could you please assist me in reseting my ID and fixing this issue?

    Thanks, Ricardo

  • Johan8
    Johan8 Posts: 1

    I have the same issue, I was not aware helping my mom with her computer was deemed "commercial". Does that mean I can charge her for it?

    How do I go about contesting the automatic labeling of my usage?

  • jstanger
    jstanger Posts: 1

    For some reason today when I went to connect to one of my computers at home its only allowing me to connect for a couple minutes! why is this happening?

    error: Your license limits the maximum session duration to a partner, - immediate reconects are blocked, please try later or upgrade your license..

    I use the free non-commercial...

  • GavinF
    GavinF Posts: 1

     I have the same problem that started today.

  • EMayd
    EMayd Posts: 1

    Same for me

  • Ekubart
    Ekubart Posts: 1

    Seems to be a problem because this happened to me as well?

  • CrazyCanuck
    CrazyCanuck Posts: 1

    Same here.  Any computer I try to connect to boots me after about a minute.  Tells me I am blocked until the next minute.  Still won't connect then.  More info just gives me a thank you for upgrading, which I have not done.  If I wait long enough I can connect for another minute.

    I use it mainly for disability access to a computer in my own basement.  No business use here.

  • FSomogyi
    FSomogyi Posts: 1

    Is it possible to get TeamViewer support working on this?

  • engg_sajjad
    engg_sajjad Posts: 1

    I use to connect to my University PC using TeamViewer from laptop. But now it says the following message. What is wrong here? Is it thinks that University Computers are for commercial purposes?

    Please help me, I am using it for my persoanl use.

    Regards,

    Sajjad

     

    Message:

    Alert: Our system has detected commercial use of Teamviewer software by you or your connection partner. To continue this connection, at least one of the parties need to have a commercial license. Teamviewer is only free for personal use.

  • ddhb
    ddhb Posts: 1

    I have the same problem since today. The connection to my Laptop in the Living Room closes after a minute and i can't connect to it again. Because Teamviewer says that I use my Laptop commercial??

     

    How can I fix this? I use Teamviewer only for my private things

  • rolanddes1
    rolanddes1 Posts: 1

    I am a long time personal user of Teamviewer. I have Teamviewer Host version 15.2.2756 H installed on my Macbook Pro with MacOs Sierra 10.12.6. I just use it to reach my personal media player so I can manage it via my phone.

    Today I started to get kicked out of the app within minutes of logging in with the message "Your teamviewer session has timed out and will be closed"

    I do not know how I can time out my session because the time I spend logged in is literally a few minutes.

    Is there anyone who can help me with this?

    Cheers

  • adromath
    adromath Posts: 2

    Hi. After your email with "Problem solved" i was trying to connect to mothers PC and was still 57 sec limit. Thanks. But i have changed Teamviewer to another one programm. 

  • LunchBoxStve
    LunchBoxStve Posts: 1

    I'm having the same issue.  If it's not the constant pestering about buying a license and how there is suspected commercial use it's this non-sense now where you can't re-connect to your own PC's after waiting the period of time they have locked you out.  I'm using it for non-commercial use and abiding by their Terms of Service but this is getting out of hand and I'm getting quite fed up.  Even if I was going to convert to a commercial customer I wouldn't now because of these constant headaches.  They really need to get it together!!!!!

  • winhhh
    winhhh Posts: 1

    Started getting this today too... 

  • jbarnett12
    jbarnett12 Posts: 29

    I am getting the issue today as well - and this was on machines that previous I  signed non commerical agreements on - this is ridiculous

  • VladislausDragu
    VladislausDragu Posts: 1

    Hi, i'am using teamviewer about 1 year and now i keep telling me that i am comercial user! Where did you take that idea? I don´t have any business..

  • Danfango
    Danfango Posts: 1

    Hi can you reset my account back to allow me to access my home computer I recently 3 or 4 days ago filled in and signed a personal use form but today I am getting a commercial use suspected. I'm pretty sure it's my VPN triggering that. I will make sure I don't use my VPN when using teamview. Can you reset me back to personal use please.

     

     

  • bamathieu
    bamathieu Posts: 1

    Same issue here.  All of a sudden.  I think this is a systemic issue.

    I have submitted the reset request at teamviewer.com/reset, but I don't think that will help.

    Hopefully somebody who works in Support will see this thread and investigate.

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