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Commercial use - Connection time out

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  • Floke
    Floke Posts: 3 ✭✭

    I have helped my father for years and suddenly I got following message:

    "There seems to be a licensing issue with your connection partner.  In order to
    To be able to connect to this device, a valid TeamViewer license is required for you and yours
    connection partner."

    We both used the private, non commersial for free activation.

    A computer repair shop who is helping my father when I cant has also connected to my father with his TeamViewer. I assume that the computer shop has TeamViewer buisness.

    What has happend and what can be done?

  • Dear JeanK

    Hello again, is there any way that proof I’m not using the software commercially?

    Is there another way to solve this problem, I'm looking forward to solving it.

    Please, do not hesitate to answer my question.

    Regards

    Salman01

  • bazbsg
    bazbsg Posts: 100 ✭✭

    Simply read all 107 pages of these complaints about this problem. You will probably learn that that Teamviewer has redefined the word "commercial" for their benefit. Are you a student? You are commercial. Maybe because you pay money to learn. Do you use a Microsoft server OS? You are automatically commercial. Maybe because some companies use server operating systems. Do you read your personal emails at hyour home PC from your office during lunchtime? That is commercial. Surely you are earning money at work so even if you check your personal emails from your office you are earning. Did you find a penny on the floor while you used Teamviewer? Then buy a license. Sorry, I'm being facetious and exaggerating. At least I admit what I;m doing.  

  • my mother has passed away. I may no longer need this software again. but thank you all the same for developing this software and provide the none-comercial version. so I could help them fix any software issue. Really thanks!

  • I have filled out the webpage and sent it off, Teamviewer replied to me saying please print this form out, fill it out and sign it then send it back.   So I did all that but then no response from Teamviewer?  I am patient and follow the process but they just dont respond when I send the form in?   How can I send them it and get a response?  If they are going to be nasty and cut me off permanantly at least respond and tell me that?  The webpage where they say they will respond to cases in 7 days is a lie and false advertising, they dont have support that responds in 7 days.  I have been waiting months since signing that form to hear anything.

  • I has been bother me for a long time that TV think im not a personal user and stopped me from making a connection. this is very unfair for TV to claim they are providing FREE services for personal/community use, but indeed once you're onboard, they block you for every session. I tried to look for away to appeal or feedback but there's no resources I can reach for this purpose. I here urge TV support to reinstate my personal use account or otherwise they should stop claiming that they provide FREE personal use service, please.

  • Im a 501(c)(3) user.  As of today, 27 SEPT 2020, active inbound remote sessions time out after about 5 minutes - even when they are being actively used.  The machine being connected to (called "Remote") is running Win/XP.  Both the O/S, proprietary software, and Teamviewer have been stable , without this active session timeout, for many months.

    (NB: the TeamViewer Remote Session Toolbar (at the top of the screen no longer shows up so suggested remedies for the timeout that use the TeamViewer Remote Session Toolbar aare not helpul until the TeamViewer Remote Session Toolbar problem is resolved (separate ticket).

    Wes Poteet

    **Information removed as per Community Guidelines**

  • so i use Teamviewer to control my server when i'm out of the house and today suddently teamviewer app claims i am using Teamviewer for commercial use and not private. why is this? 

  • How long does it take TeamViewer to evalaute a submitted PDF form trying to prove that I am not using teh software commercially? I am unable to help my family during these difficult times whilst TeamViewer sits on the requested documentation I sent them to prove I am not using commercially. Frustrating.

  • In my experience they don't reply or do anything once you fill out the form and return it.  I have never received a reply from them since I submitted it.

    It's shameless, the advertising that the product is free for private use is also misleading. 

  • This is the first time I've written a post on a forum but feel it needs to be said...

    I've been using computers since windows 3.1 [many years now] and have used TV for helping family & friends sort out their pc issues [free license] for many years. Over last 5 days, that has changed. After getting the 'commercial use suspected' message, I went through the channels of uploading the pdf stating why I was only using for helping others - with no charge!  I managed to speak to a tech who was so very helpful and kind, and reset my account to 'private use'. Thank you Kurt.

    However, the next time I came to use it, yesterday, to continue to fix my sister's pc - who lives 300 miles from me and is disabled - TV again locked me out suspecting commercial use! I again completed and uploaded the required pdf and tried to call the tech team again... I rang to speak to Kurt again, but he wasn't available. The man yesterday [name witheld] was aparthetic and left me hanging on until he finally pulled the plug on me, after telling me to try again today. This morning I rang again and got a female advisor [name witheld] who told me curtly that the phone line was only for PAYING CUSTOMERS and I would have to get help from this community!

    So I've spent several hours since then, reading posts and trying to find help on here.

    The last post I read was from a member who's been waiting TWO MONTHS to get his free license back... with no communication from this company.

    At this time, when we are all struggling with the effects of Covid 19 - the restrictions, the worry, our families, shopping, and all that it entails - can't we have a little more humanity and HELP EACH OTHER?

    I've been shielding since FEBRUARY - even before 'lockdown' and can't [won't] go out to fix friends/family members pcs for them [or socialise!] So this program has been helpful but enough is enough...

    Team Viewer - thank you for the use of this program over the past years, but this is where we part company - no desire to help people ESPECIALLY at this time!

    Shame on them.

    *[sorry for the rant, but I'm just plain fed up with being thwarted whilst trying to help others!]*

    Blessings to all you members, stay safe and continue to be kind to each other x

    ..... THREE LITTLE WORDS..... "**Third Party Product**" :))

     

  • Hi

    Again one of my pc is getting "Commercial Use etc"

    Can you please remove this on my MSI PC teamviewerID **Please do not post TeamViewer IDs**. None of my PCs are commercial at all. No work related, only for private use only. 

    Im using VPN is that the cause why this PC is now marked "Commercial use? All my other PCs are using the same VPN too. 

    Can you please do your magic and cast a wonderful spell and fix it for me? 

    Many thanks

    -Tuan-

     


    @Esther wrote:

    Hi ninoo,

    Thank you for your post!

    When you click in your TeamViewer application on Menu --> Help --> About TeamViewer you get the information about your license type. (If you are logged in with your TeamViewer account, you are getting the information about your account license as well.)

    About TeamViewer.png

    In this example you can see, that there is no license activated on the device itself (it is stated as free under License), but there is an active Corporate license on the TeamViewer account (Account license: Corporate).

    If you want to swich to the commercial usage, you can simply activate your TeamViewer license on your TeamViewer account and/or your TeamViewer ID. 

    If you want to switch from a commercial usage back to a private usage, you´ll have to contact our support directly. Please read this Knowledge Base article to get further information about this.

    I hope, this information helps you.

    Best, Esther


     

  • Reset two id's twice, but got email over they reset them. 
    they haven't. Any solution 

  • Sasa5
    Sasa5 Posts: 2 ✭✭

    Hi,

     

    I am sorry but my feeling is that TV is trying to make us tired enough to give up:

    Eventually I have just successfully created the PDF (UK postcode entered w/o space), signed and scanned. When I tried to upload it, the webpage says "Only PDF files are allowed".
    The file name is TVreset02102000.pdf and Adobe Reader handles it correctly (I have printed it using AR).

    What should I do now?

     

     

  • TerryS
    TerryS Posts: 1

    PDF etc. worked for me. Now we see if it really works.

  • 8string
    8string Posts: 4 ✭✭

    I'm running 15.10.5 and I have a business license, yet it shows my copy on this laptop as "Free". I don't know why this started happening as I paid them in August for the year. **bleep**? This error msg starting popping up.This error msg starting popping up.

  • Yes, I'm sick to death of them, they keep accusing me of commerial use when all I do is help partents and brothers, but it appears they just want to kick those of us using if for free off the systems.   

    I've filled in the form so many times over the last months I'm sick of it

    I work in purchasing and I know our company uses this for work for the IT department, trust me I'll be doing everything in my power to get them NOT to renew for all the hassle they have caused me when using it personally on a non work laptop just to connect to support my parents.

     

  • Hi

    I am running Teamviewer 15.10.5 and for some reason it is having a issue with only one of the otther PC on my LAN when I try to remote connect.  All Laptops and PC are running Free TV 15.10.5.

    When I attempt  to connect to specific PC, I get "It seems that there may be a licensing issue with your connection partner.  Connecting to this device requires a valid TeamViewer license for you or your connection partner"

    Otherwise I get the message "Connection blocked after Timeout.  Your license limits the maximum session duration to a partner, immediate reconnects are blocked.  Please try again later or upgrade your license.  Conectionns to this partner will be locked until HH:MM"

    I have checked TV on both PC and it is Free Version

    TV had been working successfully on these two PC for months.

    Any ideas

    Regards

     

    Mick

  • @Mick354029I also am having the same problem, with the same messages you have been receiving in this regard, I have couple of other pc's connected within the same home wireless network & those devices are doing well, only one of my macbook which I use to access my other pc's is stuck with this problem, I am an IT student & I used to feel previlleged to have this awesome tool, being an IT student nothing is more than having a free software to use.

    • I tried to uninstall the teamviewer & install it again: still not successfull 
    • Tried to login this infected PC from other pc's: access not granted for the time being
    •  I borrowed my wifes macbook to getover for the time being: successfull/clue
    •  I can assume that the only way out from this issue is to change your MAC address ? which we can't  do that.
    •  So change your ? ? 
  • similar issue here with ver 15.10.5

  • jonpb
    jonpb Posts: 1

    I just submitted a signed PDF to get my Teamviewer ID's reactivated.

    https://www.teamviewer.com/en/reset-management/

    Let's see what happens in the next 2 days otherwise I may need to find another solution. Personally I find the whole ordeal annoying and insulting. Just becaue I own more than 1 computer at home doesn't automatically mean it's commercial use.

  • Hi. On local PC I get message at session start telling me remote version needs updating. So I connect intending to update, but "Check new version" says remote is already at latest version. Then after 5 mins session times out.

  • jniska
    jniska Posts: 4

    anyone ?

  • One of my PC is now qualified as a pro conenction when I'm attempting to connect on it with TV 15.

    This PC is in my personal perimeter and I do not understand why it has been qualified this way (may be I have forgottent to cancel a connection that was lasting long).

    How can I turn back this PC Id in my equipments ?

    Thanks @TeamViewer 

  • jjw813
    jjw813 Posts: 1

    For seven times, now, five of them in a row, I keep trying to use Teamviewer in non-commercial license mode, but every time I try to use it, I get the message "Commercial Use Detected". I appeal it, and have successfully appealed it every single time but nonetheless, as I said, every time I try to use it, I get the message "Commercial Use Detected".

    The only thing that's changed recently is that I uninstalled OpenSuse 15.2 on one machine, and installed Ubuntu (desktop) 20.02.1, and I installed Apache Server 2, but as I've explained to TV tech support, I installed it so I could learn how to use it, for my own self-education purposes. I am not hosting any commercial websites on it, only a non-profit group's site as a backup server, and probably later on, putting my own personal website, and the website of my very retired scientist father; remember, I've successfully appealed "Commercial Use Detected" every single time, so having the Apache Webserver software can't possibly be the issue.

    Furthermore, it doesn't matter which computer I try and remote access, they all trigger the same reaction: "Commercial Use Detected". Anyone know why this keeps happening? Is the company trying to force me to pony up for a license by making this happen over and over again?

    Thanks,

    John Weintraub

     

     

  • I would like to know if anyone has been successfully unblocked as well.  I have been trying for two months to get my free version reactivated.  I have yet to hear from TeamViewer at all.  I have filled out and submitted forms.  The last one said I should hear from them in two days.  That was a week ago.  My niece has been helping me with stuff on my computer but now she can't get it and I can't get any help.

    I used to recommend TeamViewer and praise them but that will no longer happen.  I feel like they don't care about any of their free customers.

  • gustinn2
    gustinn2 Posts: 40 ✭✭

    @Sunstead 

    I have been in this problem now for over a month, people here have been trying to help but nothing has happend in fact. Like you i have been so happy for over 6 years with teamviewer software and the service and always had good words over the staff and thanked for all.

    Its so sad when they seem to not be able to open up, they send e mail they accept after undersigned document from me and say they accept my private use of teamviewer but still i cant get connect to remote computer for only one minute at each time and message about i use it for commercial use.  I Really am hoping all can be good again and i can be able to use it again. And i want to thank all from staff that have tried helping me.

    Just dont understand why it is so difficult, i mean if anything is needed they have to tell people it direct so it can be fixed. Hope the best for you, hope we all get help here.

    with best regards

  • Ben_TL
    Ben_TL Posts: 1

    I am using the free version on a remote PC running Vista. When I attempt to connect I get a notification that the remote computer needs to be updated to the latest version of TeamViewer. When I attempt to update TeamViewer on the remote machine it tells me it is running the most recent version. I could deal with the notifications except it also times out after 5 minutes which is a pain. Any help would be appreciated.

  • I have the pop-up message saying that TeamViewer suspects me as 'commercial user'.
    I am most definitely not a commercial user (I mostly only access my brothers PC to help him - we are both retired - he is 73 years old !)

    I have filled in the details to have my account reset via  (I did this 8 day’s back) but I have heard nothing at all from TeamViewer (not even an acknowledgement).

    As I have followed the reset request process on the TeamViewer website (https://www.teamviewer.com/reset/), but nothing has happened, can you advise what I can now do to get it reset?

    Many thanks.

    Phill (in the UK)

  • Oferu
    Oferu Posts: 1

    I had the same problem, even though I had the latest version installed on my computer sessions were limited for a duration of 5 minutes.

    Check if your partner's computer has the same (latest) version, it solved the problem for me. 

     

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