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Commercial use - Connection time out

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  • Hi,

    I have been using the free version of TeamView for several years to troubleshoot my elderly parents' computers.  Unfortunately, a week or two ago, I got locked out of teamviewer with the message commercial use detected.  I am using my license for personal use only simply troubleshooting my parents computers as mentioned.  I tried to reset this using your website: https://www.teamviewer.com/en-us/reset-management/ however, despite trying on 3 different browsers (Chrome, Safari, Edge) on 4 different device types (Windows 10 machine, iMac, iPhone and iPad), I could never get this to work.  I get to the page to generate the pdf but hitting the Generate PDF button does nothing.  I did clear my cache and tried again but still no effect.  The button won't work for me and I can't seem to reset my id.  I'd appreciate help getting my account reset.  Thanks in advance!

  • It really is apparent that you guys do **bleep**. I submitted my form and was notified that all was good and when I went to connect nothing has changed and I am still locked out of my home system. I tried to resubmit and was sent  message that I had already submitted a request, duh....This has to be the worse client management &  customer service that that I have experienced in 30+ years of system support, Teamviewer just flat out lies to it's clients and has no concern that they are responsible for major inconvenieces to them. 

     

  • I too am having this problem... use Teamviewer once in a blue moon to help my mom or son at college, maybe 5 minutes of use if that.

    Last night trying to log into my mother's computer as she was having an issue with a program it kept closing my connection after maybe 1 minute saying commerical use detected and it locked me out for a certain amount of time.  Very frustrating.

  • Andy2712
    Andy2712 Posts: 1

    I have a couple of computers that I remote access. One computer I keep getting a session time out error that pops up everytime I connect to it.  I can access the computer for 1-2 minutes then I get a time out and I can't reconnect, because it won't allow an immediate reconnect.  Even after waiting several minutes I can't reconnect.  I'm access personal computers for my own personal use so I'm using the free license.  Is there something I can do to fix this?

     

     

  • mine too. They keep telling me mine is commercial, yet its not. its my own personl use. And today it kicked me off after 30 seconds. And then wouldnt let me log back in till the next min has past. So I wait then it keeps repeating that for every minute. 

  • Unfortunately after being in the same boat and reading up both here and in other communities dedicated to TeamViewer, it seems that they're going in the direction of shadily shutting down free use. To have your access restored, they ask you to fill out, print, sign, and scan a PDF with personal information and an explaination as to what your "personal use" is.

    I'm switching to an alternative software, and a quick search will provide quite a few alternatives that AREN'T taking advantage of a pandemic.

  • Since no one else has replied, the TL;DR is no, it seems that private use is dead once you're flagged. Their solution is to have you fill out a PDF with personal information along with your justification for "private use", print it, sign it, scan it, and send it back to them. Most of what I've read suggests that this doesn't actually go anywhere and people have spent months waiting for replies after jumping through said hoops with no solution.

    My advice would be to search for alternative software, there are quite a few at this point that are as good as (if not better than) TeamViewer and also have a free version but do not try to screw over users that have been using it for years without issue.

  • Folks, it's pretty obvious that TeamViewer do not give a flying duck about your free status. They want you off their platform and don't care if your bad experience means you go to a different product. So by all means go waste your time filling in forms and contacting their support... you might get it fixed in the short term but they'll break it again for you in the not so distant future.

    Personally, I prefer to use a product that one might find by doing a Google search for some capital letters - [removed per Community Guidelines]. Works for me, and I bet that gets deleted by the mods. :-D

  • Karbi
    Karbi Posts: 1

    I am using Teamviewer strictly for personal use.

    But it falsely says commercial use is detected. Then I was trying to reactivate my account using reset managementReset Management - TeamViewer.png.

    I filled in the PDF document and while saving it the website crashed by saying 505 bad gateway.

    I tried again and now it says the PDF file is generated and asks me to download the PDF file. But when I click on the download button nothing happens. The button is unresponsive.

    Please help to reactivate my account. 

  • How right you were...

  • kmjohnsonpgh
    kmjohnsonpgh Posts: 7
    edited March 2

    Don't bother - as myself and others have discovered, even if you DO jump through the hoops to upload the PDF, the best case scenario is that you wait a month for them to reactivate it, and then you get to do the same thing again when you get flagged again for no reason.

    [removed per Community Guidelines]

  • Arrow34
    Arrow34 Posts: 2
    edited March 2

    Yeah, i have filled out forms and they have sent me an email saying they agree i am not using it for commercial use.... still seeing me as commercial, thier hd **bleep**.

  • Team Viewer says I need a commercial license because of too many users. I am the only user and only use it to access my old computer under my desk. I have a MacOS. My old computer was a Windows 10 and some of the software will not work on Mac so I use the Team Viewer to access the programs on my old computer. Now I am unable to do so. HELP! 

  • harrisjd
    harrisjd Posts: 1

    I keep getting timeouts for suspected commercial use.  I have submitted the reset form 3 times in the last couple of days and each time recieved acknowledgment that it was reset - with no changes to TVs performance.  I've used TV for years and always thought it was a great software until this.  I've even been through the suspected commercial use in the past and had it resolved quickly with no issues.  This time however it feels like once the reset process failed, there is no way to escalate other than coming here.

  • I just went through the unlock process. Got a quick reply the next day. Thought eavery thing was great. 5 days later it's locked again for suspicion of commercial use. Obviously it's a automated system. So unlocking the account is meaningless if they can't keep it unlocked. Now can't even submit the unlock request again.  
    it says something about downloading a PDF but there's no PDF. 
    tried calling, no service for free users. 
    it's just a waste of time. Time to look for an alternative. Nice while it lasted. 

  • lucienmp
    lucienmp Posts: 2 ✭✭

    For my hobby i an working on some open source software, weirdly I've decided to pay someone to work with me on this....

    I won't profit from this work, and I'll release the fixes as open source.

    Would this be allowed under non-commercial/free use case?

     

    If so how to do I make sure I don't get flagged for commerical use??

     

    Cheers,

    Luc

     

     

  • When trying to upload the PDF generated by TeamViewer, I keep getting an error when trying to upload my scanned and signed PDF. Screen Shot 2020-11-21 at 8.06.12 AM.png

  • murphy62
    murphy62 Posts: 4 ✭✭

    I have six computers on my home network that have TeamViewer installed.

    Three of them work  They are two desktops and one laptop.  All run Windows 10.

    Three of them are classed as commercial use.  They are one desktop and two laptops.

    The dekktop and one laptop run Windows 7.  The remaining laptop runs Windows 10.

    The latter three have been through the reset process three times.

    They are still classed as commercial. 

    I have been using TeamViewer on my home network for many years.  All of a sudden three of them are now classed as commercial and can't be reset.

    What changed?

    This happened about the same time as free support for Windows XP was blocked.

     

  • TE5LA
    TE5LA Posts: 9 ✭✭

    This is happening to me (again) and I don't know why because I use this only for connecting to my own computers via LAN or sometimes helping one friend because they are retired and not very computer literate.

    I jumped thrugh the hoops to have this reset. How long should I expect it to clear?

    Also, the notice that the session "will last 5 minutes" is not accurate. It lasts only one minute.

  • Does anyone know what the current turnaround time is for correcting incorrectly thinking that my Teamviewer usage is commercial?  I went through the process a couple of days ago, and the website response remains "request under review".  The process consisted of filling out the form, downloading the pdf, printing it, signing and dating it, converting the signed document to a pdf file, and then uploading the pdf file back.

  • There are LOT of problems on TeamViewer on iOS. Firstly, while I had a connection to my PC, I was trying to multitask to a different app for only 15 seconds, only to come back to TeamViewer that says "you are offline, trying to reconnect", like this doesen't support multitasking even with "Background referesh" turned off in settings. Then when I tried to get in, I got this stupid error that connection is blocked due to exceeding the connection duration. IMG_8421.jpg

    Technically it's actually 2 minutes of waiting. After 2 minutes, came back, and yet it got me blocked for ANOTHER 2 minutes. Anyone having this issue or do I have to contact support for this?????

  • My TeamViewer free license got flagged a couple weeks back as Commercial. I submitted two separate tickets to have this revoked as I do not use it for commercial purposes. FIrst ticket was for my primary computer, second ticket for the two (2) other computers I remote into (both personal laptops).

    Both tickets were resolved with it being restored (supposedly). I just tried using it again today the first time since resolution and it's still showing flagged as Commerical! I haven't even been USING the software so how is it still flagging as Commercial license?!

    Can someone please see what is going on with this and fix it?

    I log into these machines maybe 1-2 times a week and have been doing this for years but suddenly it's "commericial". Was something changed recently?

    My ID: **Please do not post TeamViewer IDs**

    Computer #1: **Please do not post TeamViewer IDs**

    Computer #2: **Please do not post TeamViewer IDs**

    Photo below from emails I received back:

    Capture.PNG

  • I only use TeamViewer exclusively to connect to my home personal use Desktop PC, but I gto flagged as a Commercial user somehow.  It may have been the fact that I logged into my PC when a VPN was active, and if so that is my bad.

    I already created a support ticket for this and got an email saying it was fixed.  It is not.  I still cannot use the program at all.

  • lucienmp
    lucienmp Posts: 2 ✭✭

    For my hobby i an working on some open source software, weirdly I've decided to pay someone to work with me on this code....

    * I won't profit from this work, and I'll release the fixes as open source.

    Would this be allowed under non-commercial/free use case?

    If so how to do I make sure I don't get flagged for commerical use??

     

    Cheers,

    Luc

  • Esther
    Esther Posts: 4,089 Former Community Manager

    Hi @lucienmp 

    Thanks for your post.

    For me, it is impossible to tell whether you will be flagged by the software.

    I recommend reading the blog article in which I am explaining Commercial Usage in more detail? Thank you for playing fair 

    I hope the information will help you!

    Thanks and best,

    Esther

    Former Community Manager

  • Hello, I ask you to remove the time limits, I do not use it for business, I installed a new Windows on my PC several times, after that your system began to restrict my access in time. remove these restrictions. i only use home pc!

  • TomN1
    TomN1 Posts: 1

    Same here.  Reset it a week ago but now the same problem pops up.  And the process is completely opaque.  Not a clue as to why they are "detecting" commercial use.  May be time to dump TeamViewer and go to other software.  Too bad, TeamViewer, your loosing your community...

  • I am very frustrated.  I've been using TeamViewer for many many years, and love it.  I am retired, and have 2 computers in my house, and my parents have 1 computer in their house.  I am their primary caregiver and my mother calls me at least once a day with problems she is having on her computer.  All of a sudden about a week ago, I started getting errors about using Teamviewer for commercial use.  I tried to submit a ticket and got "Error".  Don't know what to do.

     

     

  • I have the same problem. I'm over 80 and need help with my computer now and then. Team Viewer cut me and my cousin off for his helping me too often. How can I explain my situation to a human being who might re-install the service for this little old lady without computer skills?

  • I am trying to use the reset form to report that my TeamViewer has been incorrectly thought to be used commercially.

    This keeps failing with the message "Gateway Timeout".

    How can reset my TeamViewer?