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Commercial use - Connection time out



  • Витал
    Витал Posts: 0
  • tanzin
    tanzin Posts: 0 Newbie


    I am a graduate student at the University of Miami Industrial Engineering Department. I have been using teamviewer since last year when lockdown started to use my lab computer from home for my thesis. But now when I'm trying to connect, I'm getting the error "Unable to connect" saying license limits maximum session duration. Sometimes it connects for 1 minute or so and then disconnects automatically.

    How can I solve this issue?

  • brb602
    brb602 Posts: 1

    I am having the same problem. Been using TeamViewer for years and suddenly it is flagging my account.

  • eddieP
    eddieP Posts: 2 ✭✭

    I am using the free account, but before I can do anything, Teamviewer "times" me out.

  • eddieP
    eddieP Posts: 2 ✭✭

    I have been using Teamviewer for years, just helping a few family members, but now it is frustrating to use. I am retired and I can't afford the commercial plan.

  • Red1978
    Red1978 Posts: 1

    I am having the same problems. I too use the software to support my 64 yr old mother and 84 yr old grandmother.. both live hours away from me. I use it to set up things for them to stream. This is very upsetting as I have used the software for years and have told many others what a great solution it is. I have had many buy the commercial software... I donno what to do now. My frustration is at at an all time high and as a computer professional I am highly disappointed.

  • Yusuif
    Yusuif Posts: 5 ✭✭

    Teamviewr want to force you to purchase the product, If you need help from your family, you can search for alternative programs

    Simply type in google search engine ( Teamviewr Vs ... ) google will suggest the altornative app . good luck

  • Yusuif
    Yusuif Posts: 5 ✭✭
    edited January 2021

    Teamviewr want to force you to purchase the product, If you connect to lab computer , you can search for alternative programs

    Simply type in google search engine ( Teamviewr Vs ... ) google will suggest the altornative app . good luck

  • ChrisS_319
    ChrisS_319 Posts: 0 Newbie

    I am connecting to a computer that I have connected to for years. Now within seconds after connection it disconnects and says the time of usage is up and I can sign back in after a few minutes. But it continues to happen after a few seconds of connecting.

  • goofeephoto
    goofeephoto Posts: 0
    edited January 2021

    i have the free version to assess clients but once i connect,it boots me off

  • depperly
    depperly Posts: 1 Newbie

    This happens to me also but only for one computer. The other computer is fine.

  • Yuri_T
    Yuri_T Posts: 2,256 [Former Staff]

    Hi @Витал,

    Thank you for your post 🙌

    In order to understand your issue, could you please translate the error message into English?

    It would be great if you could share more details about the issue as well.

    I look forward to hearing from you.

    Kind regards,


    Former Japanese Community Moderator
  • I sign in and before i can do anything, i get timed out

  • gtspejl
    gtspejl Posts: 0 Newbie

    I only use Team Viewer for personal use. I have used it for over a year But now says I am a business user and I keep getting timed out

  • moot4hn
    moot4hn Posts: 6 ✭✭
    edited February 2021

    I posted the same problem 1/30/2021... When I checked today it was removed by ???

    I put in a ticket request regarding 'Was commercial use detected on your TeamViewer ID?' and am waiting for a response.

    Below is what I submitted to, and basically what I posted in my 'lost post'...

    I'm using TeamViewer for personal use only and you have received the messages 'Commercial use suspected' or 'Commercial use detected'. Since a resent update I've been getting the messages on my HP Pavilion 23 AIO computer. I have been using this computer for a number of years. I purchased this computer from Staples (they were closing a store), it was a display model with Windows 8 (first version) and was reset to factory defaults. Since then I have upgraded from Windows 8 to my current version of Windows 10.

    I am over 72 years old, retired, and have never worked for or been associated with the Hewlett-Packard Company. I have posted on the --- for some reason, my post just disappeared!

    You can lead a horse to water, but you can't make 'em think...

  • My sessions time out after 5 seconds. I fill in the form at '' and after I supply name, address etc. I press the Generate PDF" button, but nothing happens. How may I use the product

  • bradoneill
    bradoneill Posts: 1

    Having the same problem getting kicked out after 1 minute on one of my computers. NOT a suspected commercial use issue. It's also apparently not just a Windows 10 Pro issue. I have Windows 10 Pro on my desktop computer and can access my other TV computers without a time limit.

  • eus7
    eus7 Posts: 0 Newbie

    I am using the free version of TV for personal use on occasion between my laptop and desktop. As of a few weeks ago I get disconnected after approximately one minute of use.

    I get a message on the screen that states " Your Team Viewer Session has timed out and will be closed"

    Updated both computers to 15.4.5

  • Esther
    Esther Posts: 4,089 Former Community Manager

    Did you all fill out the form on the reset page? Even though a message does not explicitly state "Commercial Use suspected" it can be connected. I replied in this thread already earlier. You might want to scroll back to find the link again 👍

    Former Community Manager

  • Been using teamviewer for 6+ years for personal use. For some reason now it says "Commercial use detected" and lets me use my home PC for 1 minute only. "Contact us" option redirects to the community forum, submitting a ticket link also does that. And on this page in "Service" tab you can see that submitting a ticket requires a licensed account. That's a dead loop.

    What should i do?

    Thanks in advance

  • fernandogallo3d
    fernandogallo3d Posts: 0 Newbie

    Hi, I have a personal Teamviewer account only to access my personal computers and acces my parent computers to help them out. However one of the computers (only) autometically disconnects after less than a minute of remote connection. Why is this happening and how to solve this?

  • This is happening to me too!

  • No commercial should be free but somehow my computer has been blocked for no reason.

  • dknappert
    dknappert Posts: 1

    I rarely use team viewer, but when I do it's to connect to my personal computers, or a family member, or a small local non-profit to help. It's supposed to be free for personal use, and support unlocked my usage last time but now it says I'm doing commercial stuff again and locked me out. I cannot get anyone on support to help. Is there any solution? I can't pay $600 a year to help my grandma and a local charity...

  • mark003
    mark003 Posts: 0 Newbie

    why does my remote connection "time out" in less than one minute then blocks me for several minutes.

  • AlanN
    AlanN Posts: 3 Newbie

    I have a free account and have submitted a form to reset my account from being detected as being commercial usage 3 times since November 2020. I attempted to call for support who does not have any ability to support the free accounts. Nothing has changed with my account being able to log in to computers on my account to last over 1 minute. What does it take to fix this issue with Teamviewer?

  • Tabatha
    Tabatha Posts: 1 Newbie

    I am having the same issue! I have been cut off VERY fast. And do not use this in a commercial way or receive money for using it at all.

  • AlanN
    AlanN Posts: 3 Newbie

    Even if you submit the form to reset for commercial use, there are no updates or changes to your account.

  • AlanN
    AlanN Posts: 3 Newbie

    I keep getting alerts that my use is marked as commercial usage and I cannot stay connect to any family member computer for over a minute.

    Where is the Teamviewer support for this?

    I have added the same question but a moderator is merging into another existing, older and unanswered question. Please do not merge.