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Commercial use - Connection time out



  • scooter0202
    scooter0202 Posts: 0 Newbie

    Ester - the link in your blog seems to be incorrect. It produces the 404 message. PLease update and post the correct link to the referenced reset function.

  • Avery08
    Avery08 Posts: 0 Newbie

    Same here..... I hope a resolution can come soon to this problem. Its annoying

  • MatteoDZ
    MatteoDZ Posts: 0 Newbie

    same here.

  • Franco1947
    Franco1947 Posts: 3 ✭✭
    edited March 2021

    After one or two minutes from the opening of the session I receive two messages:

    The first one: Session expired and

    The second one: look at the image:

    [file removed by moderator - please upload images directly to the forum]

    I already send a message to TeamViewer assessing that my use is NOT commercial and received an email that told me that it was OK and the problem was solved.

    It is not so.

    This problem arose after my Installation of the last MAC O.S. BIG SUR.

    Have you an idea of what should I do?

  • srhodes
    srhodes Posts: 0 Newbie

    Me too!!!! And when I get back in I can only stay for a min or 2 and it says the same thing!!!

  • Hi, it turns out the problem I was having was simpler than I thought.

    The reset upload webpage requires that the postal code NOT have a space in it. My autofill put it in with my regularly formatted postal code WITH a space.

    The form validator provides a note that the field is incorrect, but it does not stand out as well as it could, and so the user just clicks the submit button over and over not realizing their (small) error.

    A big red border around the error message (and the erroneous field) would be a super affordance. A note close to the the user's focus of view on the submit button would also be a big help.

    Thank you!

  • Franco1947
    Franco1947 Posts: 3 ✭✭
    edited March 2021

    Same problem. Non commercial use, but disconnect after less than two minutes.

    It looks that TeamViewer don't care of us (non commercial user).

    If there will be a solution I'll pass to **Information removed as per Community Guidelines** that looks to be very good, ... but it's a pity. I use TeamViewer since a lot of years ago and I recommended this SW to many people ... who bought a licence for their business.

  • Arcao
    Arcao Posts: 0

    I guess marketing wanted to configure session timeout to 30 minutes, but someone set it to 30 seconds accidentally. Otherwise I can't understand why they limits free session to 30 seconds. 🤔

  • Hi

    I have a personal use account and i am connecting from my Job computer to my house to work with my child during her remote learning sessions for school, every time i log in i get a message saying "your license limits the maximum session duration to a partner, immediate reconnections are blocked.

    Please advise why this is happening, as I need to connect with my daughter during her classes


  • PerB
    PerB Posts: 2 Newbie

    I have the same problem!

  • HowItPossiable
    HowItPossiable Posts: 0
    edited March 2021

    Many years i had helped to my friend with programs. Now teamweaver rights me that commercial using... NONSENS !!!! NEVER!! How fix that *bleep** **bleep**????!!!

  • JYan
    JYan Posts: 0 Newbie

    I just received the exact same issue connecting to ONE specific computer. I can connect to any other computer with no issue, but when I try to connect to my tablet PC, I either get your exact same message or I get a timeout error after a few minutes. And it only started today.

    ICPROYECTOS Posts: 0 Newbie

    I have the same problem. The contact support doesnt work anyway. There is a free user like  personal use account and it doesnt work. may be the answer is to chenge the software?? please TEAMVIEWER tell something about. Thanks

  • same here

  • I always used TeamViewer with familiars and friends only. But the TV started to block saying I was having a commercial use. BUT... I stopped used for months and it STILL DONT LET ME USE IT.

    Please, reset my free account. Thanks.

  • TaraH1990
    TaraH1990 Posts: 0

    I have the same issue. My laptop at works connects to my child's computer at home during Distance Learning but today I keep getting "your license limits the maximum session duration to a partner, immediate reconnections are blocked". I can't see the "Submit Ticket" either. Please help!

  • Jnewell745
    Jnewell745 Posts: 2

    Well thank you for warning me =. The link you sent doesn't work, yes I get to the team viewer reauthorise your access page but can't get any further. Just nothing happens. But looking at the forum it seems that many people can't get access. Try another system. Incidentally ... what was I "warned" for and highlighted in red?? .. Are you going to send the Cyber Police to my home? For agreeing with many others that teamviewer has made a retrograde step. I understand you want to make money, but it won't be from me with your attitude!!

  • TaraH1990
    TaraH1990 Posts: 0

    My laptop at works connects to my child's computer at home during her Distance Learning hours, but today I keep getting "your license limits the maximum session duration to a partner, immediate reconnections are blocked". I can't see the "Submit Ticket" either. Please help!

  • PerB
    PerB Posts: 2 Newbie
    edited March 2021

    I started to send an e-mail to frontline-service, but will wait to see if TV reply.

  • Archigos
    Archigos Posts: 29 ✭✭
    edited March 2021

    I have the latest version of TeamViewer installed on all my systems.

    I'm a disabled Veteran that uses TV to access multiple computers in my own house instead of having to physically move between them. There is NO commercial use.

    This is the third day in a row where I connect to my iMac from my (Windows) laptop and after about 1 minute I get kicked out with the usual "Thanks for playing fair" screen. When I close this box there's one behind it that says the session has been timed out and closed. If I try to reconnect I get an error message (shown in the image) and the error always shows 1 minute after the current time.

    I have to wait a minimum of 10 minutes to not get this screen and when I do manage to reconnect, it times out again after about a minute.

    I've used TeamViewer for many years and have recommended it to a lot of people, but if I can no longer use it the way I used to, I may have to start looking elsewhere because this is ridiculous.


    Now, even waiting over 10 minutes to reconnect, I can't even get 1 minute of use from the system before getting booted back out.

  • Kreeger
    Kreeger Posts: 3 ✭✭

    Same here! "Your license limits the maximum session duration to a partner, immediate reconnections are blocked".

    I used TeamViewer to help my elderly parents. I can't use it anymore.....

    Is TeamViewer now paid for a personal usage?

  • OldMoldy
    OldMoldy Posts: 3 ✭✭

    I think this is the result of a bad TeamViewer update. I am having a similar problem. In the past, for years, I have used TV free version successfully to help friends and neighbors with computer problems and this timeout message just appeared for me yesterday.

  • Archigos
    Archigos Posts: 29 ✭✭

    That's kind of what I thought. They better update and put out a fix soon if that's the case.

  • Archigos
    Archigos Posts: 29 ✭✭

    View this thread for the information you need to reset your account.

  • vw0lf
    vw0lf Posts: 0

    Same here, trying to connect to my Dad's PC, to help with windows update, but I get kicked off right away.

    I just have a personal License. Is it a bug, or is TV changing to paid version only regardless if it's business or personal?

  • ao25sent
    ao25sent Posts: 0 Newbie
    edited March 2021

    Please activate my ID **Do Not Post TeamViewer IDs**.I use for personal **Do Not Post TeamViewer IDs**

  • Archigos
    Archigos Posts: 29 ✭✭

    If you are stating your account was mistakenly flagged for non-commercial use. Read the following thread that will give you the information you need to fix your account. Otherwise, I recommend you edit your post and don't include you ID # as that's not something you want public.

  • TaraH1990
    TaraH1990 Posts: 0

    They wrote on Twitter this morning that they had connectivity and system issues but they were resolved. I don't know why we're still getting kicked off on personal usage

  • melloa
    melloa Posts: 0 Newbie

    I've been using TV to support my family and friends, as well as to access some workstations inside the house - 8 Connections total.

    In fact I use more RDP via Remmina on my Linux Mint than TeamViewer, so I'm 99% sure this is not a account flag issue - I really use very little.

    Today I've tried to connect to a friend's computer and got: License limits the maximum session duration to a partner and was disconnected. When trying to re-connect I have to wait a minute or so due to the disconnection triggering that requirement.

    Just for fun, tried other computers with the same results.

    What is going on? Is this a reported bug?

  • Bogdan76
    Bogdan76 Posts: 0 Newbie

    Still having same problem. The link received from Jean from Teamviewer leads to a 404 page.

    I don't understand why I was warned, I was asking for some help.