Thank You for responding , I have performed the reset . Hopefully it is working by Mon
Seems support is literally non-existent so this is where I am now. I don't care if I sound like a clown.
Teamviewer was working fine for several months but in the last three days, my connection drops within 15 seconds, and then I'm blocked for 2 minutes or so. The exact error message says
"Connection blocked after timeout
Your license limits the maximum session duration a partner, immediate reconnects are blocked. Please try later or upgrade your license.
Connections to this partner will be blocked until (given time)"
I uninstalled and reinstalled TeamViewer on both devices and nothing changes.
Every single night, at 7-8 PM EST. I connect for about 1.5 hours and then connect for 5 minutes sometime the next morning. The computer I'm connecting to is not only on the same IP address as my computer, but it is literally 2 meters away from it in the same room. My only purpose for using Teamviewer is to play a videogame using two different accounts because that's what the videogame's meta demands.
While I understand the need to regulate use of the free version in order to make sure that users don't abuse it without paying, I feel it is necessary to inform that whoever designed the support system for this service is most likely the least competent person on the planet. While I understand that my perspective is skewed because I am boiling with rage at the moment, this entire experience has been the most frustrating thing I've ever experienced in my life. And keep in mind my ISP is phenomenal so I'm doubtful that it was the source of the problem.
I try to find a solution to my problem and responses on a website suggested that the best approach would be to contact support and wait because things take time. Reasonable
I look up "TeamViewer support" on google, and the first three sites are 404s
I look through the criteria for support to users who are experiencing timeouts, and can only find information related to suspected commercial use. I go through with it, and try to "get my Teamviewer ID reactivated".
Then a browser pops up. It will prompt me to enter my email and password, and then it asks for permission to manage my account. I allow it, and then it proceeds to load for between 2-3 minutes before ultimately hitting me with a "504 Gateway Time-Out". Brilliant. Where are your servers.
A little while earlier, I noticed that there's a small chat box in the bottom right corner of the screen. So I open it up, and its purpose seems to be to "Help you".
Here's how that interaction went
"What can we help you with today?"
"Do you have a paid subscription with us?"
"Thank you for supporting our private/home version! We do offer this for your use between family and friends. How can we help you today?"
"We do have millions of private users globally. To ensure that we can all help each other more efficiently we have created a community. Please jump in, help yourself and maybe others too! There are great resources if you are just getting started or have been using it for years: Teamviewer Community (link) Use your Teamviewer account to sign in. We appreciate it and thank you again! Have a great day"
HOW IS THIS HELPFUL TO ANYONE?
So then I try to call the phone number. My god. What. ARE. THEY. DOING.
I'm asked whether I'm a paying user or a free user. About one button press later, I'm given "AH YES, THERE ARE MANY HELPFUL RESOURCES IN THE COMMUNITY. HAVE A GOOD DAY" After which point I'm met with another 30 seconds of godawful music and then hung up on.
Honestly, I tried to go back and recall the bot to get a word for word, but it's 8 PM EST, and "everyone" "working" at "team" "viewer" ""support"" has gone home. This is understandable, but MY ENTIRE INTERACTION OVER THE PHONE WAS WITH A PRERECORDED VOICE. AT THE BARE MINIMUM, THESE CLOWNS COULD HAVE AT LEAST LEFT THEIR USERS WITH THAT. ESPECIALLY WHEN A GOOD PORTION OF THEM ARE NON-PAYING.
And now, I will sit and watch as my post gets merged along with hundreds of others into a single thread that ultimately contributes nothing. And hey, I just realize there is an emoji picker at the bottom of this text box
Oh right. This is supposed to be a question. WHY EVERYTHING ABOUT TEAMVIEWER TERRIBLE?
Why are my sessions timing out after a very short time? I haven't time to do much of anything and I am still working and it times out and then locks me out
I'm having the same issue and this forum only support is for the birds. I want some human somewhere to know that there's a problem as this has been going on for two days now and nobody has fixed it. I'm running the insider builds. Who else?
Similar issues as others have noted. I have a Win10 PC connecting to a Win10 PC, both running the latest version of Teamviewer, and I get disconnected after 30 seconds with the "Connection blocked after timeout. Your license limits the maximum session duration to a partner, immediate reconnects are blocked. Please try later or upgrade your licence. Connections to this partner will be blocked until XX:XX."
I have used the reset function, now awaiting review of my submitted signature PDF form.
It does appear that a connection from my Windows 7 PC to my Win10 PC doesn't run into the same limits. Very frustrating.
***UPDATE - TV reset my account, approximately 10 hours after completing the request form and uploading. All is working now. Thanks!
While I acknowledge the frustration that others on this thread have about getting locked out and having to reset your account, I suggest that you just go through the reset process, and include the TV ID's of ALL the machines you use. Yes, it's a minor inconvenience, but remember, this program is FREE. TV has policies and controls to confirm private vs commercial usage, and while it's inconvenient, it is still one of the better remote access options around (IMO).***
I keep getting a message "Your Teamviewer has timed out and will be closed". This started in the last week. I've tried reinstalling but nothing works
Like a lot of us this your first time on this forum because TEAM VIEWER is locking us out. At this point all you can do is request a reset Sry it won't let me post link I have no idea if it will work, they say it might take one or two business days to resolve . Good luck
I use TeamViewer for personal use. Apply for lifting the ban.
Hi, I have my account **Information removed as per Community Guidelines** tagged as business but is a personal computer please help.
I am a member of yours as SOTER947 and again when I log in it tells me that my session has expired and does not allow me to connect with my friend in private mode and not for COMMERCIAL USE. in the past I have already had this problem and you have kindly solved it. I ask you to verify precisely that my connection is not CONTINUOUS OR DAILY OVER TIME and is indeed private and not COMMERCIAL. Thanks in advance for your intervention to resolve the problem and best regards
I'm using Teamviewer only for family service but suddenly I'm detected as a Business utilisation. Which it is not.
How can I solve this ?
I wish I knew what I could do to prevent my PC support for my parents being detected as commercial usage. I've filled in several declarations over the past few years after getting more informative "Commercial usage detected" messages. This time I get kicked off after about 1 minute, then told that I'm blocked until (present time)+2 mins, but when I try after that time, I get the same message with a new time - and so on until I eventually get in for 1 minute.
TV used to be an excellent product, but the commercial-usage algorithm is generating far too many false-positive detections.
I haven't a clue what I'm doing "wrong" which falsely gets me accused of commercial access. Each time I fill in a declaration I get a standard response and service is restored (eventually) but they never reply to my question "why is this still happening".
I have a problem because it constantly throws me out when connected. I am using a learning app. tell me how to fix it?
Using a free account for private use supporting 1 computer. Both computers are apple Macs.
Connections are timing out after only a short time, for example just connected and tried to change sound preference on remote, selected setting but connection timed out before I could even select sound.
FWIW I went through the reset process (the suggested fix in this thread) despite NOT getting a 'commercial use detected' prompt, and the problem persists.
Resetting ID(s) did NOT resolve the issue for me.
Ugh same - I've been using TeamViewer for years since I'm the designated tech support for my family. I filled out the "I promise I'm not using this for commercial use" waiver and things were fine for about 18 months, but now I'm getting kicked out after about 1 minute of connection time. Do I have to fill out the form again? Has anyone had success with doing that?
Hope you all are well
I always used my TeamViewer to connect to my personal laptop at home and All the sudden
its telling me the following.
Commercial Use Detected
This software seems to be used in commercial environments. Please that the the free version may only be used for personal use.
Please help what stands me to do to fix this.
Well just got a confirmation that my ID was reset, It didn't resolve the problem. I will try to submit one for my 90 year old father in-law which i don't know if that is possible to submit for second party .
After some years (overall), for the past two weeks, I have been unable to connect using TeamViewer.
When I do so, I get this message after just 30s of staying connected.
"Your TeamViewer session has timed out and will be closed."
"Connection blocked after timeout.
Your license limits the maximum duration to a partner, immediate reconnects are blocked. Please try later of upgrade your license.
Connections to this partner will be blocked until XX:XX."
This is not what I am understanding.
I am the main one to connect into my second system, or others when needed. No one else connects to me or one another. (I am the family tech). I have also tried connecting into this main system of mine from my secondary, same failure.
I have tried to find a way to email customer support, but their "contact us" and their "submit a ticket" options keep taking me back to user forums and community stuff. Places where non-employees of the company are. So, am I am posting. Most suggesstions I have seen were un/reinstalling but not worked, and to submit a ticket which as I stated, is fruitless.
Everything I have is showing I am using all this for personal reasons, but the program thinks I have some licensing issue going on.
Does anyone have a solution on what to be done to solve this?
Thank you kindly.
It didn't work for me. Received a conformation email that it had been reset ,It did not resolve issue. I have submitted a reset for my 90 year old father in-law, but have my doubts that it will resolve issue :( good luck with yours
I have been successfully using the non commercial version of teamviewer to connect from my home PC to my friends home PC for some time now. Starting this morning, I successfully connected but after about 1 minute the connection was dropped. I cannot remember the exact failure message I got, but I have tried several more times and after entering my partners password, I get connected (as usual) but then disconnected, just like before. Said something about "immediate reconnects not allowed will reset at 930am" . So, I waited till 931 am and tried again and the failure repeated. My partner is also a non commercial user.
My free version of Teamviewer times out after a minute , how do I fix this ?
Me too!! This has been happening for days. Anytime I try to connect from either computer in the house. Using for a file transfer 90% of the time. HELP, please.
Did you have to reinstall your partner software ?
I have same problem between computers within my house - totally non commercial use. Just file transfer / backup. Is this a bug or a blocking of free personal use? Been trying for a couple of days now.
Same here. Just using for other PCs in my own home.
Same here. Connection terminated after a few minutes. "Your license limits the connection time". Reconnecting only after waiting and then the same happens again.
Super frustrated with your software. Randomly get flagged for what? I have only one desktop and an android device with Teamviewer, not currently employed due to Covid... was at a job interview this morning and needed my resume, tried to remote in and get blocked for Comercial use??? Since when and for what?? I have been using Teamviewer for 10 years... then I get back to my computer and you wont even let me log in for this stupid reset web page you randomly came up with, then you wont let me reset my password saying I need to check the box which doesn't show up providing security that, I am who I am, even though at the bottom corner of the webpage it shows protected by Captcha (meaning nothing needs to be done and is exactly why there was no "I'm not a robot check box"), then you make my Re-trust my device... the only computer I have.. like ten times and still tells me it's not trusted... then you tell me too many failed login attempts and I am locked for X amount of time.. when all I have done is tried my original password twice and clicked the reset password link.. using latest Chrome.. not using incognito.. nothing has changed.. still got plenty of cookies from Teamviewer some of which have been sitting there for years... have had the same password for most of the ten years I have been using the product... Over an hour now trying to figure out how to fix this which is horrible evidence of someone playing god and clicking stupid buttons on your side for what? all in the hopes of getting $300 a year from me for one desktop computer? You are kidding right?? No support other than community forums??
Super super frustrated.. will be uninstalling.. honestly right now.. having been in IT for 30 years I cannot wait to find an employer using Teamviewer so that I can recommend against it be placed on my yearly budget.. simply because all of this spells poor administration and why would any employer want to potentially go through this with their admins who likely only remote into something for emergencies, only to find out someone at your company has failed big time and we would be dead in the water.. DONE
Just in case anyone also needs this: [removed per community guidelines]
Thank you so much for that advice, I installed the app on a spare laptop and was able to connect and stay connected to my 90 year old's father in-laws pc and resolve an issue he had :)