Commercial use - Connection time out

JeanK · 2017-06-02T06:49:25+00:00

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Hi all,

👉 Request your reset here 👈

Read my Blog article to find more information about Commercial usage and the link to request the reset of your TeamViewer usage:

👉Click here for reading the blog article👈

Further articles:

Why do I see 'Commercial use suspected' / 'Commercial use detected'

What is commercial use?

📌 Please be aware that this is NOT an issue that can be resolved in the community. Posting messages about commercial usage will not help to get the reset. For getting a reset you need to fill out the form.

📌 Please be informed that the Community team is merging all posts about this topic underneath this post. We are doing this to make sure that users finding the right information quickly when using the search function.

If you are using TeamViewer for your employment or in a business setting, please contact our sales department to find out how your company can benefit from using TeamViewer!

Thanks and best,

/JeanK

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Commercial usage

Comments

Donna_EIT

I'm in the same boat. I have 2 computers, my 3 kids have 4 computers, my mom and my dad, and a couple friends in Arizona...and I've been using it for years and now all of a sudden it says "trial expired" ...but I clearly have the free version installed. So what's going on all of a sudden?

Josette

Does TeamViewer ever respond here? I see thousands of us having the same issue, but no responce on how to fix their error. I went through the paperwork and got the email confirmation of private usage, but still get timed out after 30 seconds. I envy those of you that last 5 minutes.

Words

Greetings,

I just started receiving this message, subject line, when I connect to a remote computer, my Aunt. I get disconnected almost immediately and then when I try to reconnect this message pops up. I am using the free license since I only help out a couple people who need assistance every now and then.

I can't find any instance of this message in the knowlege base, unless i'm just a poor searcher. Anyone have any ideas?

Complete message: Connection blocked after timeout. Your license limits the maximum session duration to a partner, immediate reconnects are blocked. Please try later or upgrade your license. Connections will be blocked until XX:XX.

thanks,

Words

tagelthebagel

Even after all 3 of my IDs getting "Reset" for personal use I still get this message.

I have already gone through the reset management pdf and they sent back that I was good for private use.

And my session only lasts about 1 minute. What do I need to do to show that I am only using this program within my network and not for work?

licensed for.png

khowell

Same problem. No changes in my configuration of laptop on ethernet to desktop to show photos. Both versions of Teamviewer are the latest and both say Free License to me.

After about 30 seconds, there is a timeout error and the sessions closes, It puts up a new screen with a woman frowning saying to buy a license. The log file seems to close the connection at:

2020/10/12 20:55:18.706 4160 6056 S0! UdpConnection[15]: Lost Heartbeat
2020/10/12 20:55:18.706 4160 6056 S0 ConnectionGuard: incoming remote control in sessions: 1(1)
2020/10/12 20:55:18.706 4160 6056 S0 ShowSponsoredSessionDialog: duration=1, usedLicense=10000, outgoing=0, established=1
2020/10/12 20:55:18.706 4160 6056 S0 IPCHandler[6]::ShowSponsoredSessionDialog(): Try to show SponsoredSession

jblue

I sent my pdf form in and I still cannot get connected to my parents and other family workstations.

As an aside when you scan into a pdf on a Brother device it saves it with an upper case file extension of .PDF. The Teamviewer website incorrectly rejects the file upload because of case.

The message board also incorrectly detects "message flooding" after correcting errors.

bsumlin

I use TeamViewer for exactly two reasons: to help my isolated, elderly mother with computer problems, and to log in to computers at my university to do coursework. At no point have I used TV commercially, and do not receive compensation for activities done while using TV. I am studying from home, 2,400 miles from my mother and 500 miles from my university, and without TeamViewer, I cannot do any of the things I need to to stay productive during the global pandemic.

I've tried filling out the online form affirming that I do not use TV commercially, but the response was that they couldn't verify my claim and that I need to print a form, sign it, and send it to them. I do not have a printer. What can I do, aside from look for alternative software?

bletflores

Good afternoon, I have a personal free account and it keeps "timing out" after only being logged in for a few seconds. I log into my sister's computer everyday to check her high school work online and not it doesnt allow me to be in there for more than a few seconds. whats going on?

jjtreese

Switch to **Third Party Product**... I did... much more functional and the service is much better! TEAMVIEWER *bleep* their service *bleep*! USELESS!!!!

imabigdog

Using TV for personal use only. Been using for a long time with not problem. Today started getting:

Connection blocked after timeout

Your license limits the maximum session duration to a prarter....."

nchantim

Cannot connect to another PC from this laptop using TeamViewer and a free account.

Have already submitted declarations of personal use and received emails that these IDs have been reset, but still getting both of the offending messages.
It's quite absurd really, as a few attempts per day to connecct qualifies as "very high activity"?

Only started recently, so I suspect some change was made.

Fiona_G

Hi @lasseb7,

Thank you for your post and welcome to our community.

TeamViewer is free for personal use, for commercial use a license is required. The reason why you receive this message is the option of Company/Commercial use or Both of the above was chosen upon installation to classify the intended usage. You can find all information regarding this topic here: Why do I see TeamViewer trial - 'Your trial period has expired'?

I hope it helps.

Kind regards,

Fiona

Skillz

Same problem here. Not the first time it has happened.

Thinking of trying other solutions now.

jglenn87

Same problem here! Trying to use TV on my personal Machine at home and it has suspected me for commercial use and now I am unable to stay connected to my machine for more than a few seconds. This is very frustrating, and I am considering moving to a different provider for remote access if this is not resolved soon. This is not the first time this has happened.

P1SSEDOFF

Same here, Teamviewer. FIX YOUR **bleep** ALGORITHM!

digger78

I have been a free Teamviewer user for several years. Starting last week, I would get the following message when trying to connect to another device:

"Thank you for using Teamviewer! We appreciate your interest, but our software must be licensed for professional work. Please follow the button to purchase a license to continue."

It would still log me into the remote device, but log me out after about a minute.

I've had an issue in the past with being mistakenly detected as "commercial," so I submitted one of those Personal Use forms to Teamviewer. They replied relatively quickly and confirmed that they reset my ID. Since then, however, I now get a different message and am not able to log into a remote device at all.

"We are sorry for the interuption. Your connection has been blocked because of very high activity level."

I've tried uninstalling and reinstalling Teamviewer, but the second message/issue persists.

Can someone please tell me what I should do to fix this?

Thanks,

Mike

Anna77777

Dear sir I would like to state that my TeamViewer account is suspected of being commercial, however I only use it for home use access. I use it very rarely. 1-2 times a month for just a few minutes. Waiting for Your help. Thanks!

Laurap6286

Im getting the same thing. i am a personal user and have been for years. Now all of a sudden im getting booted after 5 minutes. **bleep** !! Maybe they think i am a business because of my OLD email i am using. if that is the case how do i change my email to my current one.

This is unfair to just boot people like this.. and give them NO warning. After Teamviewer boots you off it says " thank you for playing fair" what about Teamview they are NOT PLAYING FAIR!!

LauraP6286

gandkslater

I have been cleared for personal use but now find that I am auto logged out after a few minutes of use, dispite being told I am back to normal. Can this be fixed somehow - it's really annoying!

Secondly I keep being asked to update to latest but when I do the update check it always says I already have the latest. Whats the problem I wonder?

I am on W10 remote viewing a WXP netbook.

lasseb7

I have been using TeamViewer to connect from my Windows 10 computer to my Raspberry Pi 4 but recently when I started the connection it said something like this "Trail period has expired, request longer trial period". When I clicked the Request longer trial period it wanted me to fill out business mail and such, but I don't have any business so I am kind of lost, is TeamViewer free for non-commercial use?

Joseph_Nitz

It connects for a few seconds and then tells me that I need to buy a license but I'm using the free version for personal use only. Not for business use.

JonnyGators

I use teamviewer for personal use only on several devices. I use a lot of devices, I change a lot of devices, I do OS reinstalls frequently. I don't know what triggered this, but my personal use has been completely blocked due to false detection. I have done nothing wrong, and have kept to the license agreement - to completely block my access without review or verification is completely unfair and unprofessional!

This has completely thrown a wrench into my personal use. Perhaps this isn't my livlihood or costing me financially due to it being personal use, but that doesn't make this any less important to me!

The company I work for does use teamviewer commercially, but that is completely separate, and I have taken every effort to make sure those uses are completely separate. My corporate login is only used on company equipment, and I only ever use company equipment with my company login to conduct work. My personal account is only used on personal equipment. The two enivornments stay completely separated. I do not know if this has played a role, but I welcome any review of my equipment to verify that my personal account is strictly for personal use.

However, I've found no way to resolve this situation. I've submitted a form, but there is no response on it. I call ,but there is no option for help for personal accounts. I went through to pay support, they refused to talk to me and told me I have to wait weeks for review.

To completely cut my support for unfounded accusations and make me go to the effort to submit a form and wait with all use completely restricted for a service I've come to rely on for my home personal use is completely unfair and unreasonable!

Can anyone recommend methods to quickly resolve this issue?

JamesHall937

Where does one find this PDF, and how did you send it to them? Via email?

JamesHall937

They flagged me as well, I created a post but nothing from support yet. I have used TV for years for personal use, remoting to my laptop from my desktop so I can just leave it up on one monitor kind of thing.

really makes no sense.

Hex50

I have been using the free version for years today i have been blocked on my IPAD. I use it to just monitor my desktop i hav e running in my basement with software that can only run there (investment platforms). I access it from my home wireless network from a different floor. It's not being used as commercial ...what gives?

romdawg

I've only used teamviewer between my 2 desktops for personal stuff for years. I suddenly started getting the "Commecial Use Detected" pop-up which ends my sessions within 30secs. I've sent the self-declaration of private use PDF to teamviewer and they told me in an email that my TeamViewer ID's have been successfully reset. However I'm still getting the "commercial use detected" pop-up. How do I fix this problem?

FroZz

Hello, I have an iPhone , my Tim Viewer when connected to a PC tells me that I use for commercial purposes, but this is not true, only personal use, what to do? The ID doesn't change when i reinstall it on my iphone, how do I change the ID?
my ID IOS Team Viewer: **Please Do Not Post IDs**

WCruickshank

I also have the same issue of Teamviewer disconnecting after 5 minutes. Like others, this started with the latest version of teamviewer. I tried to follow the message stating, the remote version of teamview is out of date and need to be updated. I followed the prompt click on Action -> Remote update. The remote says, Your version of teamviewer is up-to-date. There is no new version of teamviewer, then disconnects after 5 minutes.
This is not an isolated incident. 5 minutes is not enought time to get most support completed. I would not mind getting a license to avoid issue when I really need it. BUT, I cannot justify paying $49/mnt continuously for software I used about once a month when my parents need some support. This is not commercial use.

crazyserb

They either have extremely **bleep** engineers who cannot figure out how to ACTUALLY detect proper commercial activity and are flagging anyone and everyone with Free account as false-positive commercial activity... OR it's an order from the top to make the Free accounts' lives miserable by flagging them all with this commercial activity **bleep** in an effort to get them to pay up and subscribe to paid plans.

It's annoying as **bleep** either way you look at it, and extremely disappointing that we have to submit a stupid form with all the IDs to whitelist and reset our account, wait a week or so for an actual human to look at it and approve it, only to be flagged again the minute we try and establish a connection to one of our machines, and rinse and repeat the process.

If anything this dumb decision making on their part is just driving people away from their software onto alternatives and competing companies... ugh.

tbird888

The same just happened to me. I have been through this once before because they thought my VPN was a commercial VPN (it isn't). Now the only thing I can think of is I moved a piece of software I built on my personal machine, for my personal machines through their file share. I have never used that process before so I have no idea if that's a red flag for them or not.