Commercial use - Connection time out

JeanK · 2017-06-02T06:49:25+00:00

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Hi all,

👉 Request your reset here 👈

Read my Blog article to find more information about Commercial usage and the link to request the reset of your TeamViewer usage:

👉Click here for reading the blog article👈

Further articles:

Why do I see 'Commercial use suspected' / 'Commercial use detected'

What is commercial use?

📌 Please be aware that this is NOT an issue that can be resolved in the community. Posting messages about commercial usage will not help to get the reset. For getting a reset you need to fill out the form.

📌 Please be informed that the Community team is merging all posts about this topic underneath this post. We are doing this to make sure that users finding the right information quickly when using the search function.

If you are using TeamViewer for your employment or in a business setting, please contact our sales department to find out how your company can benefit from using TeamViewer!

Thanks and best,

/JeanK

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Comments

nettta

Will using team veiwer sometimes when I need to copy files from the office counts as commerciall use? the goal is to save me the trip to my uncle's office since I don't own a car, and the ofice is locaed at a bit hard to get spot in the industriall area in town.

VampireRL

I have this problem as well. I connect to my local laptop to work on a game server and it thinks it's commercial use

scottfmcc

Lately all my sessions are being timed out after 30-60 seconds and immediate reconnection is blocked. Why? How can I stop being timed out so quickly?

Donna_EIT

I'm sick of this **bleep**. I don't if someone used my account or what. Now it's being blocked for high usage. I already found another product, frankly I'd just like to close my account but there doesn't seem to be a way to do it. Anyone know?

cfourkays1

I'm a senior guy (82) who does a little volunteer work in our Seniors Community. I do not get paid nor ask for any payments. I mostly help my frllow seniors bwho live in the same community with problems like forgotten passwords, can't print, can;t access internet, etc. The last 2 times I attempted to connect to someons PC, it said something like I was using or abusing the free version and switched me to the paid version which then immediatly closed.

I know there are other free remote setups like Chrome remote but I have found that TeamViewer is the easiest to use. Most of the ones I take care of use their PCs for such things as email, facebook, news, and that type of thing. One man asked me to help setup for his home business and I told him I don't use TV for anything like that.

Is there anyway I could get my TV restored back to the free version.

Pete

monckey4

so all of a sudden a bunch of people who've been using teamviewer for months (in my case, years) without issue are getting hit with commercial use claims? just as half the workforce is working from home? must just be a coincidence and not teamviewer using extenuating circumstances to push their payed services on people. surely the software would be able to tell when two connected computers are on the same network, no? why would anyone need to use it for work on a computer that's 6 feet away?

aaronbmoss

My connection is being blocked and the error message is "WE ARE SORRY FOR INTERRUPTION! Your connection has been blocked because of very high activity level. If this activity is intentional, please subscribe to a license plan to continue the usage."

I've never seen this message before and it is confusing. This isn't saying commercial use is expected. A couple of weeks ago I had the commercial use is expected message and I submitted a request to fix it. They removed the commercial use issue and then a few days later I had this message. This first appeared while I was attempting to connect to one of my parent's computers while in a car (someone else was driving) and hotspotting my connection to my laptop. I was coming in and out of cell service and don't know if that was the initial cause.

Can anyone tell me how this was triggered and how I can fix it. I had just been cleared from commercial use and already submitted the request again but nothing has happened yet.

Skillz

Well here is a bit of information.

On my new to me desktop (bought it used from a friend) I can not use Teamviewer to connect to any of my remote computers. This includes my HTPC and my NAS. I get a message about being blocked because of high activity or something along those lines.

Today, I got on my HTPC and opened Teamviewer. Tried to establish a TV connection from my HTPC to my NAS and it worked, without issue.

So why can I use my HTPC to connect to my NAS, but I can't use my new gaming rig/main desktop computer to connect to my NAS?

RedShift

I literally just connected to my home PC from my android and I got disconnected with the popup out of the blue. It then said I can reconnect a minute from now but every time I would try it would extend it another minute. I only have a few devices on my account.

Skillz

Thanks for the insight, but the NAS is running Windows 7 Pro. I can't stand the Windows Server variants so I stick with the regular desktop versions.

shadowolf

I got the same issue... don't understand how it perceives what I am doing as "commercial"... I only use Teamviewer to have access to my desktop computer from my laptop, especially to control my music, in the same exact room I'm sitting in...

mikee

Same thing happened to me. Surprisingly when only using the local network to connect to in home PCs. I didn't even bother with the form as it never works and still takes months. I used some program such as TVtools AlterID which reset the teamviewer ID, which worked right away.

Richj44

Same thing happened to me yesterday after about 9 months of using Team Viewer with no issues. Nothing changed, I am still using it strictly for personal use, but the error came up. I submitted the form for them to investigate, and their investigation was "unable to prove private use", so I have now submitted the Declaration of Private Use form, or whatever it's called. We'll see how it goes, but I'm beginning to suspect this is a scam. They certainly don't have to support free private use, I understand that and I appreciate that they do (or that they did?). But don't claim you do support it and then freeze everyone's account for so called commercial usage.

AngryAirWick

Why does it seem like this problem is growing in scope? Did something change recently? I've had a TV account for AGES, and now all of a sudden, I get this nonsense about commercial use when I've done nothing of the sort. For 98% of my use, I'm on my local network connecting to machines on it, not even externally, so why do you feel the need to interrupt my sessions with false accusations?

Thanks,

-AngryAirWick

Jonesr456

How to submit a ticket to have account unflagged for commercial activity?

af89

LOL

The lady has a different dressing here on my device.

Is there really a need to change the dressing?

It looks they are serious this time...

I request a reset on my account, and got approved; but when I wanted to start a connection, this lady showed up again...I submitted a second request, and waiting for their reply now. If this wouldn't work, I'm thinking to convert to other remote softwares.

HappyNem

I have had the same thing happen. Randomly I started getting the screens below. I've sent in the declatarion that I'm only using private use and got the ok back that my ID's are good. I was even clear I DO use my work comptuer on my home networtk to connec to my works VPN, and THEN connect back to my home network to use my personal comptuer that i'm sharing screens with while at home lol. I only use it for personal use to play music, check email, my home server, and assit the family with network issues. My request was still granted. ( I used teamviews as a nice KVM switch mostly). Below are the pictures in the order I get them from when I open Teamviwer until it kicks me off after a few min. Currently on Version 15.10.5 all around.

I have no idea where to go from here...

BRN169

So I've been using TeamViewer for the better part of 8 years. I found the product while working for a security integrator who used it commercially and fell in love with it. I can think of at lest 10 companies using the product today due to my praise and recomendation including the company I currently work for. I use TV personally to access my home PCs while at work and to assist my kids and elderly parents who live on the opposite ends of the state. The company I work for has a commercial account and every PC they have has a TV client installed on it. I typically log into the client on my work laptop with my personal account and use it to remote into my PC at home while at work, always the same PC. Today my wife needed some help getting the printer to work and when I remoted in TV decided after 8 years of the same pattern of personal use today was the day to act the fool and flag my account. So the five minute limit that is more like 90 seconds is utterly useless. I had to spend time and use resorces at work to print out the account review request form and scan it to get this addressed but hours latter I'm still waiting for it to be resolved. And now I find myself having to leave work early so I can drive home to assist my wife. Hoping TV gets the **bleep** straightened out soon or I'll need to find an alternate solution with less **bleep** to navigate.

Not happy and rethinking my praise for your product...

Michael

tagelthebagel

Now I cannot connect at all? High activity? For what?

Please help

Screenshot 2020-10-15 091120.png

OP_AMP

im starting to think they dont care, and the process to even make a post about it is soooooooooo frustrating and hidden i think its all intentional, i think TV is trying to force us to pay for a license, you guys might check out google remote desktop or something,

IrvSp

Me too, annoying... With Covid-10 the only way I'd help my friends and family.

No way to contact them either!!!

OP_AMP

hi, i was flagged as a commerical user again, i didnt change anything at all, i have ONLY been connecting to the computers and phones in my house to help family, i can EASILY PROVE this by video chatting your support team and having them connect to my devices, that way you can see its actually my devices in my house and im not at a buisness or anything, hope to get this resolved within 4 months (thats how long it took last time!) my elderly, computer illiterate parents and me would really appriciate it.

mendys123

I am having the same problem.

Launce

Hi, I've used the free version for many years. A week ago, my sessions started timing out after 1 minute.

No change in the connected computers (my laptop and my desktop).

I don't get the commercial use popup message, and I've had my ID's reset.

It's not an idle-session timeout (which I have turned off anyway).

Both computers are "trusted devices." Both computers are running latest build.

Did a recent update cause this?

Edit: This is the only message I receive:

Screenshot 2020-10-14 101016.jpg

marshallbeal

Your internet speed has nothing to do with it. They have made an aggressive switch to monitize existing users. Many have been shut down.

marshallbeal

You have made great software and connections

@vedette-diana wrote:
You can't submit a ticket unless you are logged in to an account that has a paid/commercial/corporate license. The only way to get help for issues with free/personal accounts is on this message board. There is a sticky post on this message board regarding the commercial-use/5-minute problem.

irrelvenent. Good luck!

marshallbeal

Same issues here. They have decided to monitize as much as the can. New license policy a bit suspiring. $50 a month from free to connect to my home PC's to help with kids homework. I get similar messages when trying to connect.

In COVID, I would think something more reasonable might be established. Looks like windows remote desktop connections for me is a solution. Seems like something they could have figured out. I would have been willing to pay a nominal fee for that. Surprising that a company with such a rich, and diverse user base would make such a broad decision. Good luck with that. Kind of like AOL asking customers to pay for something that Netscape had for free. History repeats.

bazbsg

@Sentinel73 Maybe TV hasn't had enough free users drop out or convert to a commercial license, so they have come up with a new trick??? Maybe TV could provide a link that shows this new policy???

bazbsg

@Skillz I know that if you use TV on a Windows Server OS or connect to a computer that uses one, TV considers that commercial. Is your NAS a Server OS? That might be it. Never mind that non-commercial users might have reason to use a Server OS without making money from it.

Sentinel73

I don't have this exact issue. I have a issue that I have been blocked, but not for commercial, instead, for high activity, what ever that means. I posted about it on the board, but I don't understand, I uses it once in a while on my home computers, maybe a dozen times in the past 6 months.