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Commercial use - Connection time out



  • I am using TeamViewer on my device but when I connect to that device using another device , the connection gets established and disconnects immediately after connection , Device specifications are - Raspberry Pi 4 with ubuntu 20.04 installed . I haven't sticker reinstalling TeamViewer as well as Ubuntu , and firewall is also disabled but the issue still exists.Kindly guide with the resolution to this issue as I am facing severe delay in my work timeline due to this.

  • TaviBanica
    TaviBanica Posts: 0 Newbie

    I have the same issue. And it looks others too. But no answer so far from teamviewer support.

  • Astrokeith
    Astrokeith Posts: 1

    Have been using Teamviewer for months to connect 3-4 PC's with no issues - but as of 17th April am also getting this message and connection loss - what is going on?

  • AzzyG
    AzzyG Posts: 0 Newbie

    Seems to be a common problem. Not a happy camper!!

  • JakeShL1
    JakeShL1 Posts: 2 Newbie
    edited April 2021

    Hello, TeamViewer?? Is anybody home!? Why is this STILL an issue??? Fix it, NOW. This is a MAJOR issue and you're asleep at the wheel

    **Third Party Product** is working, thankfully they actually offer something reliable

  • Kaminari
    Kaminari Posts: 1

    Within the past couple of weeks, I had successfully helped a friend connect to their printer using TeamViewer to support them. Unfortunately today, when I tried to help my 86 year old parent remotely, I was nearly immediately kicked out of the session.

    Reading the boards, I'm seeing that many other users are having the same problem.

    I'm more than happy to purchase a license for personal use. However, the $610.80 per year for single user business is a bit expensive for personal use.

  • dcweather
    dcweather Posts: 10 ✭✭

    Same here. Customer services has fallen apart of late. I only use it to look at another PC upstairs a couple of times a day at most and for just a few minutes. It keeps accusing me of commercial use and timing me out after a minute! I followed the instructions to re-instate my account and it was ok for a couple of weeks then reverted. I emailed Customer Service twice but no reply. They used to be really good at replying. What is going on Teamviewer?

  • atkach
    atkach Posts: 1

    connection blocked after timeout

  • rainbrowne
    rainbrowne Posts: 0 Newbie

    What causes the system to timeout for a personal connection?

  • timtate13
    timtate13 Posts: 0 Newbie

    I'm getting the same problem. I'm using Team Viewer to connect to my Dad's, my son's, and my daughter's computers for remote support. Just recently, I've been getting the "session timeout" after about 30 seconds and the connection closes. At first, I could switch from the desktop to my laptop and get through and keep a connection, but I can't even to that now. What is going on??? This has been happening for about 3 weeks now. I do not have a commercial account and that issue has been previously cleared. Please help. My dad is 89 and has no other support.

  • Dirtman
    Dirtman Posts: 0

    It looks like we are all in the same boat. Same issue here 30-60 seconds and then connection closes and I'm kicked out. Uninstalled and reinstalled numerous times same issue. Is this to get us to purchase the commercial version?

  • Kthemmerling
    Kthemmerling Posts: 3 ✭✭

    Same here! I use TV to control mine and my kids phones because I have ALS and can't physically hold them anymore! Needless to say, disconnecting me within 1 minute is VERY frustrating because I have no other way to use my phone! Customer service is non existent unless you pay the exorbitant licensing fee!

  • sounak_roy
    sounak_roy Posts: 4 ✭✭

    I have received the following error "Connection blocked after a timeout. Your license limits the maximum session duration to a partner, immediate reconnects are blocked" when helping my elderly grandparents with filling out their medicare applications. How do I reinstate my access using my free non-commercial license? I cannot seem to find where to contact Teamviewer support to submit a ticket. I can show pictures of the personal computers I am trying to control to help my grandparents. My free non-commercial license is being used for personal reasons only and yet I am blocked out.

  • ktr239
    ktr239 Posts: 1 Newbie

    *watches tumbleweeds* - hello? is this thing on?

  • I have a personal license only. I'm literally trying to connect to the computer across the room and it keeps kicking me out. Anyone know how to fix it? Thanks

  • Same here

    S00PERGUY Posts: 1 Newbie

    Same. Literally have never used it for anything other than getting help from a friend or vice versa, and connecting with my phone to access files while out and about.

  • I AM NOT A BUSINESS !.. so why do i keep getting booted out everytime i try to log into my sons pc?

  • mcochi
    mcochi Posts: 3 ✭✭
    edited April 2021

    I am having the same issue and am using the application for the same reason. I'll bookmark this thread to see if there is any resolution.

  • Garjion
    Garjion Posts: 4 ✭✭

    I have the same issue, it only recently started happening and oddly enough, from my phone i can connect fine to both computers (one running ubuntu 20.04 and teamviewer host and the other windows 10 and teamviwer. It seems to only be an issue when i try to connect from my main computer.

  • DBates
    DBates Posts: 0

    I get the same only work on my family computers so what's up Teem Viewer

  • Layzo
    Layzo Posts: 1 Newbie

    I have been using team viewer for many years now without any issues. over the past couple days, i have been getting timed out after 50 seconds and when i try to go back in it tells me i have reached the timeout and have to wait a certain amount of time before trying again. any leads????

  • ChrisCotton
    ChrisCotton Posts: 1 Newbie
    edited April 2021

    Got me too. This is the second time in the past year this has happened.

    Honestly for non-commercial use I'm just going to swap over to **third party product**. I'm tired of dealing with team viewers **bleep**.

  • rainbrowne
    rainbrowne Posts: 0 Newbie

    Thank you TEAMVIEWER for your timely response with a reset link. I have actioned the link and will await the reset activity completion.

  • Other1
    Other1 Posts: 1

    I am still interested to know if anyone has an answer to my question.

  • Other1
    Other1 Posts: 1

    I am still interested to know if anyone has an answer to my question.

  • Searcher43
    Searcher43 Posts: 2 Newbie

    I have the FREE version which I DO NOT use for ANY commercial reasons. Mostly I use it to help a friend who is legally blind and lives 1000 miles away. I have been using the free version for over 10 years and never had a problem until the last month. Now, every time I try to log on to help my friend, I connect, and then 20-30 seconds later TV disconnects and show a "session times out " message. I have uninstalled and reinstalled it; did not help.

    What the heck is going on?

    By the way, I am 77 years old and I do not nor ever have used TV for commercial use.

  • I use TV to connect to my home desktop which isn't connected to a screen. The desktop is to backup my home photos and files. I also use TV to help my mom with her computer across the country. Suddenly after being connected for one minute I get the error that the session has timed out. If I try to reconnect it says that immediate connections are blocked. It takes about 5 minutes before I can reconnect again. Is there something wrong with my account?

    Thank you

  • Cokemanudde
    Cokemanudde Posts: 0

    I only use free version to access my home computer for files remotely and the session keep closing out

  • NikonPunch
    NikonPunch Posts: 0 Newbie

    I'm getting the same thing on my PC as soon as I launch an app via citrix. Started on Sunday and previously I've had no issues for weeks.