Commercial use - Connection time out

JeanK · 2017-06-02T06:49:25+00:00

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Hi all,

👉 Request your reset here 👈

Read my Blog article to find more information about Commercial usage and the link to request the reset of your TeamViewer usage:

👉Click here for reading the blog article👈

Further articles:

Why do I see 'Commercial use suspected' / 'Commercial use detected'

What is commercial use?

📌 Please be aware that this is NOT an issue that can be resolved in the community. Posting messages about commercial usage will not help to get the reset. For getting a reset you need to fill out the form.

📌 Please be informed that the Community team is merging all posts about this topic underneath this post. We are doing this to make sure that users finding the right information quickly when using the search function.

If you are using TeamViewer for your employment or in a business setting, please contact our sales department to find out how your company can benefit from using TeamViewer!

Thanks and best,

/JeanK

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Commercial usage

Comments

Majorglenn

I have 2 diffrent computers running teamviewer privatly. they both been working fine for a long time. but yesterday one of them shuts down after like 1 minute, and when I try to login again it says its been too many lgin and it’s locked down for another minute, when I try again after a minute it extends it to another minute. what could cause this?

Tracyvoon

Hi, I faced same problem too. As I never upgrade to business account. I'm using free account, is it had any limitations

ssddaa

I have similar problem. Every time I try to log in to a computer, it tells me to try login after one minute. I do that and keeps doing so. I am not using the account comercially. The problem accoured when I went outside of USA for vacantion. Is that the problem?

sybaritic

I have also the same problem. I got reply from Teamviewer saying: "Your TeamViewer ID has been reset to free TV: (number digit)". But still getting commercial use alert and can not connect for more than 1 minute, it seems.

Str1ckeN

Hey, when I connected my computer to a laptop, the system considered that I was using the Teamviwer for commercial purposes. What's wrong? I worked with him for over a year without errors.

Bonzadog

It would be wise to put all your ID /Self and Contacts) and send it to TV. This is a real Pain In The **bleep**...still TV is persuing this policy. Look for an altzernative is the best advice I can offer-

VK3XEM

My Friend and I help out AMATEUR RADIO people with Teamviewer regularly and recently he was BLOCKED by Teamviewer. AMATEUR RADIO is a hobby where we make absolutely no money, so why was he blocked for helping too many people out?

How can this be resolved as it gives us a bad feeling using Teamviewer and who will be next to be banned for freely helping others in our hobby?

AliTeamViewer

In the form that we submit, what is Affected TeamViewer ID? Is it my ID or partner ID?

https://www.teamviewer.com/en/support/personal-use-verification

rakub

I have got the same problem right now. I don't use the TeamViewer for comercial purposes, however it decided I do. How to solve the problem?

Anticisco

Hello!
Today I started getting an error "about time out" when connected to my only working computer. The blocking time is constantly increasing, but sometimes it is possible to establish contact for 2 minutes. What happened, because I did not break any rules and always use the program only for non-profit activities.

Thank for your help

JaroslavH

I DON'T KNOW WHAT YOU HAVE A DEBRENT PROGRAM THAT, WHAT EVALUES THE LICENSE, BUT IT'S NICE TO **bleep** ..
I USE TEAM VIEWER EXCLUSIVELY FOR PRIVATE PURPOSES.
THANK YOU FOR THE RESPONSE-ANSWER

jimmy6

I face the commercial usage again. Can you set my ID to private?

AliTeamViewer

I am also facing this exact issue from today and opened a thread.

https://community.teamviewer.com/t5/General-Questions/Connection-blocked-after-timeout/m-p/96609#M40659

Is there something TeamViewer can do without messing things up and making life hard for others?

AliTeamViewer

I am using free version and just now I have started getting following message:

----------------------
Connection blocked after timeout.
Your license limits the maximum session duration to a partner, immediate reconnects are blocked. Please try later or upgrade your license.
Connections to this partner will be blocked until 09:50.
----------------------

If I connect again at specified time at 09:50 then I get same message with incremented time. Then if I try again then same message with incremented time.

This is the only PC to which I was connecting for the past 2 or 3 months everyday and it was working fine until today.

Is there something TeamViewer can do without messing things up and making life hard for people?

GerritJanEL

I suddenly also today.
Possible bug with Teamviewer.
I wait quietly, otherwise fill this in.
https://www.teamviewer.com/en/support/personal-use-verification/

Bonzadog

8.7.2020 Yes, this is a real pain in the **bleep**. Why TeamViewer have this policy only makes the good product TV look bad. I think perhaps there is a new "manager" who thinks this policy is good, which is why TV is hanging onto it dispute all the complaints. There are other alternatives. @ Teamviewer: Please drop this policy and charge a small fee for use private users and have done with it. So many people complaining should wake up even your most less than optimal manager(s).

AgungKurniawan

Why this is happen ? and how to fix it ?

MariusVa

Interesting, why my remote personal computer detected like commercial? After many years i found that message "Commercial use detected, ...". After using teamviewer more than 10 years i have to search other software for remote control, why?

samotoinaelena

Good day. The program mistakenly established commercial use. It is not true. I use this program for personal purposes only. How can this be fixed? I do not have the opportunity to use the program as before.

geoninja

Hello,

I use since 10 years Teamview for my family, and now it detecte what i use for enterprise but i use only for me and my parent and brother to help to support with your laptop.

How make to come back to use normally or do you have another soft

simotine83

I installed for a mistake a version with a trial period but I wanted to install the free not commercial version.

I tried to disnstall and to istall the free version but I continue to see the trial version that now is expired. How can I do to install the free version for not commercial use?

Thank you

sudburyKC

This issue is also found trying to support iPad Mini 4 with software version 13.5.1

very disappointed. I wonder if it is any use on any iPad?

tw_mama

As a workaround I uninstalled version 15.4.7, restarted my computer, and installed a previous version I downloaded previous 14.x.x version (https://www.teamviewer.com/en/download/previous-versions/?_ga=2.**Please do not post TeamViewer IDs**.**Please do not post TeamViewer IDs**.**Please do not post TeamViewer IDs**-**Please do not post TeamViewer IDs**.**Please do not post TeamViewer IDs**).. Problem solved.

Recently, I ended up with the next 15.x.x update and the problem seems to have been fixed.

RCHALL

I get the below message when I try to connect to my new laptop from my office pc which is downstairs in the family room next to my old laptop which I can connect to successfully with no message, why now with just the new laptap?

TeamViewer plan upgrade required

Your current TeamViewer plan does not include connections to customized TeamViewer modules. Your session will therefore be terminated after a short time. Please upgrade to a higher plan to use this functionality.

How can this be corrected to work?

emirix72

Good evening, by mistake I created a Commeral account. Now I need to use teamViewer and he tells me that the trial period is over. how do I change my account in private/non-commercial?

or1997001

Hey

After I got email from the support says that they reset my account back to free, im still getting the line: 'trial version "expired" '

i tried to reinstall the softwere again and making sure that i choose "personal/non- commercial use " option - i still have the issue

now when I'm trying to fiil the form to reset again - i get red line "Please enter your device id as it appears in your TeamViewer client."
even though I put the right id

i dont know what else to do
its been 2 month since my issues starts

please help
Or

kwilleke

Analogpanther I had a similar problem many years ago when Teamviewer was just starting out. At that time a phone call was enough and until a few months ago I could use Teamviewer privately without any problems - on the same, now obsolete - hardware. It will certainly not be that easy anymore.
Today I would first try to reach something via the "Management Console". (Menu : Connection - Open User Managament). There all computers and accounts should be listed. and you should be able to delete all company computers and accounts.

If this does not work, there is at least access to support, maybe at the expense of the company, but quickly

Analogpanther

I have been a free, personal, user of teamviewer for quite some time. Recently, due to current global conditions, I had to work from home for a stretch of time. My company also uses Teamviewer for our support to our staff. I had to use my personal machine as part of the hardware to do this support, with my work Teamviewer account. Since now returning to my office, and returning my personal machine to my personal teamviewer account, when I try to connect to it, I get the attached. I was doing my best to keep my personal and work accounts separated, but yes, I had to use some of the same hardware. What can be done to get my personal account working again?

teamviewer capture.JPG

tw_mama

I used the free TeamViewer for years to remotely assist my mother with her Windows computer and Android tablet. Since the last update (15.6.7) I get the following message when I connect: "Your current TeamViewer plan does not include connections to customized TeamViewer modules. Your session will therefore be terminated after a short time. Please upgrade to a higher plan to use this functionality." It will connect me to the computer, but it times out and stops about 5 minutes later. How do I correct this?

I tried uninstalling/reinstalling TeamViewer as one person suggested but that did not fix the problem. Despite what TeamViewer says, it seems like they're trying to force me into purchasing a $49/month business license to support a single family member..

Oifig

Hi I had asked for my account to be reset and set to the free version as I made the mistake of clicking on business use. I received an email to say this had been reset and still when I log in the screen shows as trial version expired. What do I do to get this back to free?