Commercial use - Connection time out



  • ajspipers
    ajspipers Posts: 1 Newbie

    May I add my name to the many who, having used this infrequently for years to support my aged in-laws, now cannot due to this annoying fault.

    I, too, have been through the "commercial reset" procedure although none of the error messages I had received mentioned the word "commercial". TV support emailed me to say that both of our IDs had been "reset".

    Still timed out after about 15 seconds!

    FURTHERMORE, I then completely uninstalled TV including (nominally) all existing settings and also deleted the existing cookies on both PCs and YET, on installing freshly downloaded versions, they both "remembered" our previous IDs! So, patently, the complete uninstalls are not complete uninstalls.

    Almost needless to say, the problem still exists.

    Come on TeamViewer people. You are acting very unprofessionally in all this.

  • majestic100
    majestic100 Posts: 14 ✭✭

    What am I being warned about !!!??? What's the matter with my post ???

  • Igrok
    Igrok Posts: 1

    Same issue here. Hopefully, a bug on their side and not an unannounced change of policy.

  • Delife732
    Delife732 Posts: 2 Newbie

    Same issue with me.

  • Delife732
    Delife732 Posts: 2 Newbie

    I am using TeamViewer version 15.16.8 32-bit. I am using it for personal use with a family member. Can someone point me to the answer to this problem? I've be searching for over an hour. If there has been a policy change, I'd just like to know. Thanks

  • letoubib
    letoubib Posts: 1 Newbie

    same problem , i m not using teamviewer for business

  • TattieDave
    TattieDave Posts: 1

    same problem , i m not using teamviewer for business

  • stuartm2032
    stuartm2032 Posts: 3 ✭✭

    Thank you. Tried my wife's laptop, and same issue. Hopefully just a bug, but not sure how to contact Teamviewer to fix it. Every support option points back to this forum

  • jamescampbell
    jamescampbell Posts: 2

    The link "" DOES NOT WORK FOR ME. Not for one nor for multiple user-IDs.

  • MLBursztein
    MLBursztein Posts: 1

    I did a license reset, as suggested, even that i never got a message about suspected commercial use. The connection still times out when i using my phone to remote my PC, I was informed via email the my license was reset but the problem remains.

    What's the next step?

  • adaws
    adaws Posts: 2 ✭✭

    I have a non-commercial license but when trying to login now it is telling me I am using commercially which I am not. This also means I can not raise a ticket or call what can I do

  • Arvinassani1
    Arvinassani1 Posts: 1 Newbie


    My account has been blocked. I do not use the access commercially and it’s only for personal use.

    can you please help.


  • thosdelaney
    thosdelaney Posts: 4 ✭✭

    I have been using a free TV license for several years for personal use. I am a 82 yr old retiree that tries to help several (less than 5) other retirees for their personal use, periodically. I haven't tried to use TV for several weeks or even months. When I login to one person with the correct passcode, I see their screen for a very short time and then TV disconnects and gives me an error message stating -

    "Connection blocked after timeout

    Your license limits the maximum session duration to a partner, immediate reconnects are blocked. Please try later or upgrade your license.

    Connections to this partner will be blocked until 12:51."

    0r whatever time it displays. Tried again several times and get immediate disconnects.

    What can I do to continue free use?

  • I have a free account and use the remote connection to help my father with his laptop. The problem I am having is that about 60 seconds after connecting, I get timed out. What do I need to do to remedy this issue?

  • MasterofNone
    MasterofNone Posts: 1 Newbie
    edited April 2021

  • Akunapro
    Akunapro Posts: 1


    My account has been blocked. I do not use the access commercially and it’s only for personal use.

    can you please help.


  • thosdelaney
    thosdelaney Posts: 4 ✭✭

    The answer posted says I am limited to 5 participants on a free license. I deleted to get below 5 and connected with only 3; however, after a few minutes, I get disconnected. This has occurred multiple times. Have to wait several minutes to login again and then the same thing happens all over again. I'm thinking I should uninstall and try a new install?

  • thosdelaney
    thosdelaney Posts: 4 ✭✭

    Darnit! Just reinstalled and opened in my account and still doing the same thing!

  • Phoenix92471
    Phoenix92471 Posts: 1
    edited April 2021

    i think it is because windows updates......... i am having the same problem....................

    working on login and changing passwords to teamviewer websites.............

    had to get email to authorize device..........

    to be continued..........


  • FuzzmanKs
    FuzzmanKs Posts: 54 ✭✭

    I'm having the same problem. And earlier session worked connecting to my Dad's computer. But about an hour later I'm trying to remote connect to one of my own computers on the same network.

  • Crispogi
    Crispogi Posts: 1 Newbie

    Same as me.. sad

  • Josh_P
    Josh_P Posts: 1

    Same issue with me.

  • Ishan18
    Ishan18 Posts: 2 ✭✭

    Same issue here.

  • FuzzmanKs
    FuzzmanKs Posts: 54 ✭✭

    I see many having issues today. I feel better about the situation now. I thought maybe my free license had somehow triggered an account suspension.

  • Co0whipp
    Co0whipp Posts: 3 ✭✭

    same here...does anyone know if we can contact Team Viewer about this issue? I guess this issue just started for everyone.

  • Fgomes87
    Fgomes87 Posts: 1 Newbie

    Hiere i was just about to open a topic on this but it seems a lot of people are affected.

    Same here. started yesterday

  • I'm having the same issue. Not sure why.

  • I'm having the same issue as well. When I click "Submit a Ticket" on their website, it just sends me here.

  • kfjeldsted
    kfjeldsted Posts: 8 ✭✭

    I am helping a 96 years old lady, Alice, with her computer.

    But recently TeamViewer (TV) stops after few minutes, telling me not to use the free version for commercial purposes and to upgrade to a paid version. It happens every time I try.

    I can use TV for remote access to my own (other) computer, and to my wife's computer, but not for Alice's computer.

    I have tried uninstalling and reinstalling TV on Alice's computer, but the problem sticks.

    Could it be that at a certain point I have updated og reinstalled Alice's TV in a wrong way, unintentionally telling the system that it is for commercial use? And such that it sticks to her TV account? Or something else?

    Please help me understand the problem and how to solve it.


  • Hirmoz
    Hirmoz Posts: 1 Newbie

    i have this issue too from 2 weeks ago , it's not helping me at all in my work now makes me using other programs 😪