Commercial use - Connection time out

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Comments

  • Photomate
    Photomate Posts: 0

    I have been using TeamViewer for years. I use the free version, because I like to remote to my desktop back home when on vacation. Now its tell me I am connecting to my home desktop for commercial use. Help

  • JK257
    JK257 Posts: 2

    Hello,

    My connection is being blocked. I'm trying to connect to my personal Raspberry Pi from my personal laptop. It thinks I'm commercial. I'm not. The link to commercial form to explain and get unlocked takes me to a general webpage with no form. Anyone??

  • finalewiz
    finalewiz Posts: 4

    Me too! All of the sudden everything is changed and I keep getting booted out

  • finalewiz
    finalewiz Posts: 4

    I'm getting the same behavior today for the first time in several YEARS of using this. My poor elderly parents are dead in the water without my help!

  • ryan_m
    ryan_m Posts: 2

    I am also having this problem, and the links on the various help pages that are supposed to take you to a support page to contact TeamViewer and submit a case for them to review your situation are not working.

    The links are https://www.teamviewer.com/en/support/personal-use-verification/ and http://teamviewer.com/reset according to https://community.teamviewer.com/English/kb/articles/91345-this-device-has-been-blocked but if you click either one it just redirects to https://www.teamviewer.com/en-us/ which is not at all helpful. And we can't open tickets as free personal users.

  • User2358945321
    User2358945321 Posts: 6

    I don't know. I have uninstalled reinstalled numerous times.

    Got it to work once. Then get the unable to connect.

  • ryan_m
    ryan_m Posts: 2

    I can't post links anymore - but I found it - the website is (without the brackets [ ]) teamviewer[.]com/en/reset-management/

  • User2358945321
    User2358945321 Posts: 6
    edited May 2021

    [The link has been removed as per the community guidelines.]

    Found this. Maybe it will help someone. Trying it now.

  • susanbarbi
    susanbarbi Posts: 1

    My connection times out saying Iam using TeamViewer as a commercial user and I am not.

    I am requesting you fix that. Susan

  • User2358945321
    User2358945321 Posts: 6
    https://community.teamviewer.com/English/discussion/comment/118010#Comment_118010

    Tried that. Was successful for about 15 seconds remoted in then timed out.

    Anyone have any other solutions?

  • Robial
    Robial Posts: 2

    Fiona_G helped me fix this issue on March 28th and I'm having the same issue again. Can you p[lease stop preventing me from remoting into my 99 year old grandmothers PC? During COVID times it's extremely cruel to prevent me from helping her remotely.

  • dgun469
    dgun469 Posts: 8

    I have used this software for many years and I have never had this issue until recently. I was NOT aware that Teamviewer had been spying on me logging into my childrens devices to monitor their school work. This is very intrusive and I personally feel that the privacy of my children and I have been invaded. I will certainly be contacting an attorney on this matter. "Free" software that spies on you.... Does this ring a bell?

  • finalewiz
    finalewiz Posts: 4

    Yes, I found that - thanks. I wonder what "behavior" flagged me. It looks like a lot of people got this recently.

  • JK257
    JK257 Posts: 2

    Thanks for the URL Ryan_m. I submitted it so we'll see. It keeps disconnecting my connection to my RPI after like 30 seconds saying I maxed out the session time. Weird. NEVER had a problem before today, tho this is the first time connecting to the RPI.

  • forstnd
    forstnd Posts: 2

    Hay all


    My connection looks to drop ut after 40 seconds, then I can't reconnect. I am using this to help my family out.

    I been doing some reading and been told it could be that TV thinks I am using this as a business than personal use. How do i prove this or event contact the support team?


    Thanks

    Forstnd

  • Torben_Herold
    Torben_Herold Posts: 1

    My computer, running Plex for me and my daughter, is all of a sudden being marked as a commercial computer, making Teamviewer utterly useless .... please help me un-mark it.

  • zprofreelancer
    zprofreelancer Posts: 1

    i'm getting the following error

    your license limits the maximum session duration to a partner

    i'm using free license

  • OrlandoKB1
    OrlandoKB1 Posts: 1

    *bleep* ridiculous. It's supposed to be free for personal use and it continually disconnects telling me I am commercial account. Contacted TV days ago as requested and nothing!

  • forstnd
    forstnd Posts: 2

    How did you contact them, I cant find a like or anything.

  • w6pd
    w6pd Posts: 5

    Any news on when this might be fixed?

  • tenementgeek
    tenementgeek Posts: 2
    edited May 2021

    I don't know. But the week I have spent waiting for help has given me time to realize that I really need a paid solution to my remote access needs. Not by TV of course: The fees are prohibitively expensive for someone wih non-business needs. I have found several competitors that offer comparable service for an affordable price. Frustrated with Team Viewed? Don't be. Dump them and find an affordable alternative. I've only needed tech support once in the entire ten years that I have used them. The failed miserably.

  • DieterPaas
    DieterPaas Posts: 4
    edited May 2021

    Dear Team,

    I need TeamViewer only privat to help my friends, but your system closed the connection after 1 minute.

    What can I do, that you give my ID free?

    My TeamViewer ID is [The personal info has been removed as per the community guidelines.]

    Best regards


    Dieter Paas

    My Emailadresse: [The personal info has been removed as per the community guidelines.]

  • Bunson
    Bunson Posts: 4

    Does anybody know if this rash of Commercial Use blockages is a scam to get us to off the free service onto paid service?


    Apparently I now have to reset my account?


    The catch is that the I am A Human Button is not available.


    Since TeamViewer does not have a customer support system I am hoping that one of the users mights have info to help.

  • siggy1997
    siggy1997 Posts: 1
    Answer ✓

    Yeah it keeps happening to me as well even though I'm just using it to connect to my computer upstairs, I even submitted a help desk ticket and it worked for awhile but now they keep logging me off after 3-5 mins of being logged into my computer

  • Bunson
    Bunson Posts: 4

    Same here.

    Submitted ticked (kind of as they are using outdated PDF format).

    I am getting timed out after 10 seconds and there is nobody answering customer service line, it just hangs up on me.

  • Bunson
    Bunson Posts: 4


  • Zviadi_kere1979
    Zviadi_kere1979 Posts: 1
    edited May 2021

    my teamviewer working period become extremely short (1 min), I am a personal user. Could you resolve this problem ?

    image.png


  • ErinWeber
    ErinWeber Posts: 1

    OK, so I am not the only one having issues with submitting the reset account request! I have tried everything possible and its just not happening. Guess I will submit a support ticket too.

  • Bunson
    Bunson Posts: 4

    You are definetly not the only one Erin.


    I honestly can not believe how bad it has got at Teamviewer.

  • EdwardUK
    EdwardUK Posts: 47
    https://community.teamviewer.com/English/discussion/comment/119392#Comment_119392

    TV don't see anything needing fixing despite hundreds (thousands?) of people being incorrectly classified as commercial users.

    Your only remedy is undergoing the appeal process (see link in first post of this thread), crossing your fingers and waiting for days, weeks or months for the TV team to review your appeal.

    Good luck.

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