Commercial use - Connection time out



  • MaxSed
    MaxSed Posts: 0
    edited May 2021

    I have just updated version to 15.18.4 64 bits free version, Win10 Since at least two months ago my connection to remote computer goes down after a minute and trying to reconnect i have following message : (llook at the image attached)

    How can i fix the problem ?

  • Lingaraj
    Lingaraj Posts: 1
  • sniwe
    sniwe Posts: 1


    I've been using teamviewer in the "Free for private, non-commercial use"-version, in my home for some time but for some reason it dosen't work anymoore. Why?

  • Dense
    Dense Posts: 5 ✭✭

    It seems TV consider a connection form work PC to home PC as a commerical use - even in case the purpose is "familiar". Since most normal people work, the question is, is TV free for anyone at all?

  • Snardbuckett
    Snardbuckett Posts: 1
    edited May 2021

    I cant fill out the form as soon as i get to the "Generate PDF" step nothing happens it wont generate the PDF and move on. This account is not used for monetary gain i use it to help my mom she is not computer savvy ant to also connect to my home computer to do homework for college when i have free time and am remote to my home computer.

    I have tried reinstalling it continues to do the same thing and "Timeout" if i click help it takes me to the "Your account was flagged for Commercial use." Page.

  • dhsebastian
    dhsebastian Posts: 9 ✭✭

    I don't think the form generates any error messages, it just won't work until everything is right. First time through I made the mistake of entering my username as TeamViewer ID. No reaction to the Generate PDF button. Finally figured out it should be the TV machine ID code that was being blocked and everything went smoothly after that. You may have a different error - some posters have reported issues with postal code format. Try checking every field - hope that helps.

  • Black_Platypus
    Black_Platypus Posts: 7 ✭✭

    I'm having the same symptoms while trying to connect to my cellphone AT HOME, from my PERSONAL PC, to my PERSONAL CELLPHONE on my PERSONAL WiFi.

    What's more, even when allowing for several minutes longer than the displayed time for trying a reconnect, I'm still getting a message saying I can't reconnect, prompting me to wait for another supposed minute, and the cycle continues.

    I've been trying this off and on for the past week, with a minute of connection at most.

    Now, @JoshP , what is a man to do in case of these symptoms without explicitly stated suspicion of commercial use?

    Do I still request a reset?

    If not: How do I proceed?

  • Hello I use TeamViewer To help elderly relatives for the past five years that I can remember last night I tried to connect and I recived a message that TeamViewer thinks I am a commercial user. I have never used TeamViewer commercially How can I fix this any help would be much appreciated. The first error said too many connections .

    I am able to log onto the host computer but the almost immediately dropped



  • Black_Platypus
    Black_Platypus Posts: 7 ✭✭

    FYI: This was originally posted in a thread that better described my symptoms/situation to the best of my knowledge at that time; I did not mean to post it here where, were I sure it belonged here, would see it as superfluous. I was since informed that, yes, even without direct confirmation that this is due to suspected commercial use, you should request a reset in these cases.

    I don't know if "warning" users who try to be conscientious about not posting frivolous reset requests and going to posts that describe their symptoms is the best move, but here I stand.

    Apologies for the trouble.

  • Dense
    Dense Posts: 5 ✭✭


    Is it possible that Android device using G SUITE (or WORKSPACE) account (my own domain name) is condidered automatically as a commercial device/connection ?

    (Because in my case I am using G suite account , my own domain on Google, but I have got it for my perosnal / playing / testing - purposes , I really do no bussiness :-) ).

    Should I remove these devices in order that I would be considered as a "personal user" again?

    Thanks. Dense

  • Black_Platypus
    Black_Platypus Posts: 7 ✭✭

    What I noticed while filling out the form to generate a PDF was:

    • Your TeamViewer IDs should not have any spaces when filling out the form
      • The Your ID field in TeamViewer's Remote Control tab includes spaces
    • The ID field in the form may not be editable after pasting an ID (I had to edit the input element's value DOM property in my browser's dev tools)

    So until the form is fixed to accept or ignore spaces, you might have to remove spaces from your ID strings before pasting, or resort to typing, like an animal.

    However, This was observed using an outdated version of Firefox. Maybe the part of the script that employs the make this form good routine relies on something not supported in some older versions, idk.

  • Black_Platypus
    Black_Platypus Posts: 7 ✭✭
    edited May 2021

  • Steve_F50
    Steve_F50 Posts: 4 ✭✭
    edited May 2021

    I entered my id's individually clicking the + after each one, the printed form showed each id separated by a comma and no spaces. I guess they could all be pasted in as csv's

  • Steve_F50
    Steve_F50 Posts: 4 ✭✭

    I entered my id's individually clicking the + after each one, the printed form showed each id separated by a comma and no spaces. I guess they could all be pasted in as csv's

  • goblinsly
    goblinsly Posts: 1

    I am having trouble with comerial use also. I sent the form days ago, i even added my ID card, but no response yet. So i am asking, first, how fast did they answer your form usualy and second, where did they reply ? As for why it detected false positive in my case, i have no idea. I only use teamviewer to connect to my home pcs and occasionaly help my dad with his computer

  • Billr_57
    Billr_57 Posts: 2 ✭✭

    My connection times out saying I am still using TeamViewer as a commercial user and I am not, was email and told it was fixed but it's not....

    I am requesting you fix that please

  • EdwardUK
    EdwardUK Posts: 47 ✭✭

    They send a response within two days to several weeks. They send the response to the email address you used.

    Yes the process Teamviewer use for commercial detection is creating many false positives. This thread is evidence of that.

  • EdwardUK
    EdwardUK Posts: 47 ✭✭

    Probably Teamviewer reset the wrong ID (they seem to be doing that a lot). Only recourse you have is to send in another request and hope they get it correct the second time round.

    Also make sure the IDs you are connecting to have not themselves been deemed commercial. If so, and assuming they are not actually commercial, you need to send in their IDs for a reset as well.

  • FuzzmanKs
    FuzzmanKs Posts: 54 ✭✭

    Did you enter the TV ID WITHOUT SPACES? I'd recommend you also list up to 10 ID's to be reset.

  • FuzzmanKs
    FuzzmanKs Posts: 54 ✭✭

    I think if you put any spaces in that field (including after the comma) then it missed the other ID's. My copy of the PDF showed 6 ID's with no spaces anywhere in that field.

  • tonyhoon70
    tonyhoon70 Posts: 1

    I am a non-commercial user. I just started using teamviewer yesterday in a several months. And, today, I had to connect my remote PC in the morning, but I saw the popup message says my usage time is limited and it could be used again a few minutes later.

    I saw such message for the first time. Is that your new plan for non-commercial users?

    If so, how much is my time limit allowed on one remote connection?

  • FuzzmanKs
    FuzzmanKs Posts: 54 ✭✭

    That is not allowed for personal/private use. The work network will (apparently) keep triggering the commercial use block. See the blog that has the details in the first post in this thread.

  • FuzzmanKs
    FuzzmanKs Posts: 54 ✭✭

    It sounds like you use a cell/smartphone to connect to computers? Do you have a PDF creater / reader app on your smartphone or device you are using when you try to create the PDF? I also just read yesterday on Teamviewers Support twitter account that electronic signatures are an acceptable way to sign the PDF you are creating. It did not define if the signiture could be printed characters or needs to be an image of your signature. So I assume it will accept typing in your name.

  • Supervinnie40
    Supervinnie40 Posts: 4 ✭✭

    Said to hear I'm not the only one.

    Seeing as I often login on the website, I haven't been able to find an ID for that computer. I also assumed that my ID would stay the same if I just use the Teamviewer website. Anybody know if that's true? Or do you get a new ID for every other computer you use to login on the Teamviewer website?

  • Edoco
    Edoco Posts: 2 ✭✭

    Hello i would like if there is some from support who can help me,

    i can't send a support ticket;

    my problem is that when i start a connect with a computer it show me up a message i finished my free time and it ll disconnect soon,

    but it show me that when i didn't use it during the all day,

    it's looks like it counting my usage time wrongly

    thanks for support

  • TimAllen
    TimAllen Posts: 1

    when i try to connect to my sisters pc, the connection lasts about 5 seconds then ends - any suggestions ?

    I'm on a free personal subscription



  • MarcinSz
    MarcinSz Posts: 0

    How to spread the session limit time-out? I have free version and usong it non-commercial mode (to help my disabled Sister to manage Her computer

  • kmcphotog
    kmcphotog Posts: 1

    I have sent in the form a few times regarding non commercial use...and have been approved...however I keep getting booted off...should I unistall and reinstall? not sure how to solve this problem