Commercial use - Connection time out
Comments
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Why after years of personal use now I have been blocked because you are stating that I have a commercial usage.
Why???
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I have the same problem,
The first messages says:
Sponsored session
This was a free session sponsored by vmw.teamviewer.com.
TeamViewer sessions are free of charge for personal use.
We thank you for playing fair!
Buy license
The second message says:
Unable to connect
Connection blocked after timeout.
Your license limits the maximum session duration to a partner, immediate
reconnects are blocked. Please try later or upgrade your license.
Connections to this partner will be blocked until 12:59.
More info
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I got the first message says:
Sponsored session
This was a free session sponsored by vmw.teamviewer.com.
TeamViewer sessions are free of charge for personal use.
We thank you for playing fair!
Buy license -------------------------------
The second message says:
Unable to connect
Connection blocked after timeout.
Your license limits the maximum session duration to a partner, immediate
reconnects are blocked. Please try later or upgrade your license.
Connections to this partner will be blocked until 12:59.
More info -------------
I can not use it for personal use any more ?!!!!!
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I am not able to use TeamViewer. it connects the first time for 30 second, then gived the following 2 error messages:
-----
The first messages say:
Sponsored session
This was a free session sponsored by vmw.teamviewer.com.
TeamViewer sessions are free of charge for personal use.
We thank you for playing fair!
Buy license
-----
The second message says:
Unable to connect
Connection blocked after timeout.
Your license limits the maximum session duration to a partner, immediate
reconnects are blocked. Please try later or upgrade your license.
Connections to this partner will be blocked until 12:59.
More info
-----
Please help.
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I've been using TeamViewer since April and now I don't have remote access to the computers I'm using to do my thesis work. I really need remote access because I am finishing my work that I should have ready soon. Why after months of personal use have I been blocked because you claim that I have a commercial use? I hope this problem has a solution regards
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For many years I have used the free personal plan to remote control my 83 year old mother's laptop and desktop computers. She is a very nervous user and so I quite often need to connect to show her how to do something or update a driver / application.
Over the last few months, I have been having trouble making a remote connection worthy of being able to actually do something.
Today I managed, eventually, to connect and then about 30 - 45 seconds later it disconnected saying the session had timed out. So I tried again and got message saying I had exceeded the number of reconnections and had to wait for a certain time, usually 2 or 3 minutes later, before I could try again. This I did and then it immediately failed giving same error but now with a new time 2 - 3 minutes later.
This last time I left it 5 mins, it reconnected and then 15 - 45 seconds later it disconnected giving same reason.
My mother is old and I am the only person who can help but being 200+ miles away cannot just pop around or spend hours on a phone trying to tell her what to do.
Please let me know if you are no longer able to offer a free license that actually works without errors or timeouts.
I prefer your solution but if you cannot guarantee issue free access I will be forced to look for something else.
Thanks
Mark
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Why we can not see any comment or answer to the questions posted. It is useless to find only the questions :(
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This same thing is happening to me. I access my computer at my brother's home. And it disconnects me within 1 minute and gives the same message. I believe Teamviewer has tagged me as a commercial account so I will upgrade to one of their pay plans. Is there any help that can be provided so Teamviewer can once again recognize me as a personal use account?
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You guys cannot use TV, as it's not free. It's not free for personal usage as well, only if you are paying for them as business.
You should use other service like"Third Party Product", which are free to use. Do not use TeamViewer. I liked TV, but it's getting sick of getting messages and limitations.[removed per Community Guidelines]
TeamViewer advertises themself to free to use for personal, but it is just a scam from them. I will uninstall this service, and use other remote desktop application.
Cheers.
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Everyone should use other services, like "Third Party Product". TV is just not for free usage.I am uninstalling this application and use some other, more powerfull service, which is not this applied with this company.
Regards
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I'm also having this problem but the second message for me is simply "Your teamviewer session has time out and will be closed", like it usually says after about an hour of use.
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Hi
Connection keeps timing out after less than a min and will not reconnect
every time I try to reconnect it pushes it further. it really annoying
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Same thing happening to me. This must be a scam to get us to purchase the product.
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Hi,
I use Teamviewer for personal use, but for the past couple of months, I've received "Connection blocked after timeout" errors briefly after connecting to my computers, or my friends' and families' computers. After that, I can no longer connect to the computer I was remotely controlling when the error appeared.
Can someone please help?
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I use TeamViewer to help a friend and get disconnected after a few seconds. After that I'm not longer able to connect as I get a message indicating that TeamViewer is being used in a commercial environment (non personal use). That is not the case.
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I can't connect to my friend... says I'm doing commercial... but I'm not!
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Is this a known issue and is it being addressed?
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Hi
Teamviewer keeps timing my session out and locking me out of my accounts. I can't access any of my devices anymore remotely, which is a pain in the bottom.
I use Teamviewer purely for personal use. I just have a lot of devices, from Android phones to PC's (deskop and laptops). It has been a life safer but now I can't use it anymore.
Can anyone please help me?
Thanks
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I found a post that users can access to request a reset of their account when commercial use is detected
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where? link?
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Gday
I have enjoyed using teamviewer for awhile now helping my family and controlling my home server from anywhere using my laptop. Tonight i went to help my son print something by jumping on his laptop and i got thrown off the connection and then i could not reconnect. I did a little bit of google doctoring and it seems maybe my laptop has restricted because it detected i may have using the free license outside of the guidelines. which isnt the case I was just using my works corporate network for internet access. I dont know how to resolve this issue?
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I have always used my TeamViewer account for personal use to help family and friends. I have never used TeamViewer for profit or ever charged anyone for my help using TeamViewer.
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Why am i getting this.. I am using it for personal use only
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I have never used TimeViewer for commercial use, but only for private purposes, e.g. by connecting to my own home server which is located in another country. I don't know why I get popping up a message about commercial use.
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Hello,
I'm using teamviewer for years to help my family and friends with their computers, I never used it within a commercial usage, and since a few days i cannot use it anymore because it Always hang with a popup message saying that a commercial usage has been detected (whereas it is 100% false).
Would you mind to help me about that?
Otherwise i will need to find another software to do that...
Thx,
Regards
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I am having the exact issue, but I use TeamViewer from my mobile device to connect to my PC in the study. I use TeamViewer in this was as it is way better than RDP (getting RDP with MS creds to work is a nightmare as well). I am now unable to use TeamViewer to this machine (It is Windows 10). I also sometime will help my family with their issues as well, but this happens rather seldom.
How does one correct this. I do not feel that spending $$$$ to use a free tool, non-commercially, in the way it was intended. Also, please make it easier to submit a support request wrt this specfic issue as it has caused significant frustration for my family as I am now forced to pause the movie or show, make the family sit there, staring at nothing, while I run off to do something on my PC, then come pack to the movie again. Not Cool TeamViewer, not cool. I too have been using TeamViewer for many years.
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My computers have been flagged for commercial activity. I have requested a reset 4 times. There are 4 separate computers. I can only use Team Viewer with 2 of the 4. Each time I get an email telling me I have been granted a reset but my computers still have the same problem. I have used Team Viewer for many years with no commercial activity. How do I get Team Viewer to work again?
Earl
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Since last month when I used my teamviewer account to help a friend now my account is limited in time.
I always used only for access my parents computer to fix it and to open their skype application so I can speak with them.
How can it be fixed to return to normallity?
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I have been experiencing the same issue in the last few months also. I use the software to help manage my Dad's Doro phone.
I have gone through the reset steps, 4 times (listing my two teamview device ids and my dad's doro phone teamviewer id)
Each time I have received a response from the [email protected] stating:
"We have successfully reset the TeamViewer ID(s) you submitted via the form provided earlier.
We acknowledge that you are using TeamViewer for private use only on these devices."
When I try to use it I get:
Connection blocked after timeout
Your license limits the maximum session duration to a partner, immediate reconnects are blocked, please try later or upgrade your license.
Connections to this partner will be blocked until HH:MM
Also I am not sure how to proceed ?
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