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Commercial use - Connection time out

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  • TS_TW_01
    TS_TW_01 Posts: 1 Newbie

    Hi - i have a free account and i have been using TeamViewer for serveral years.

    However from time op time my account is blocked due to suspected connercial use.

    Up until now i have got it fixed

    But now i get timeout due to license issue.

    I got mail reply conforming that my account Was OK - but problem remains - What do i do ?

  • Carol13
    Carol13 Posts: 2

    I have a free account so that I can log into my desktop remotely. I am continually getting locked out saying to update my licensing. I am using the same laptop connecting to the same desktop that I have always used.

  • JoneH
    JoneH Posts: 1 Newbie

    I completed, signed and scanned the form and now want to return it, but the email address is not on the form and I cannot find it

  • CyborgHUNTER
    CyborgHUNTER Posts: 2 ✭✭

    I have installed TeamViewer for free personal use only. which is free for use but even after using free version.

    My every TeamViewer session is being closed immediately.

    and i am getting these messages : (in the screenshot)

    and its only me facing this issue, my other friends TeamViewer is working fine. please tell me why i am having this issue and how can i fix it?

  • luciusdomitius
    luciusdomitius Posts: 1 Newbie

    Hi, a similar thing happened to me just now. I use TeamViewer on an iPad to support my family with their tech issues. After a failed connection attempt I dismissed a pop up without fully reading it — total user error — only to find that it was a prompt to upgrade to a commercial license. Luckily the App Store requires confirmation before an in-app purchase is processed, and from what I can tell I was not charged the commercial use fee, but my account says it is pending an upgrade (see attached screenshot). Can you please confirm that no upgrade is being processed for my account and also look into making this UI less confusing for users?


  • StephenHait
    StephenHait Posts: 2 Newbie

    What has changed and how can I continue to use this program?

  • Sweetas
    Sweetas Posts: 1

    I too have just been disconnected after 1 minute.

    With a message saying wait 1 minute .

    Then when i retry, it says top wait 1 more minute.

    I remote my mums pc in New Zealand (12000 miles away).

    First time i used the App in over 12 months.

    From my account you can see there is only 3 pcs, my daughters (upstairs) , my mums laptop, and my mums desktop.

    I am in disbelief that a free service, is like this, as to who would want to pay for a service if the free service keeps disconnecting everyone after 1 minute.

    If this does not happen on a paid account , then why does it happen on the free account ? because it is NOT giving me faith into purchasing a license.

    I would imagine this is a simple question to answer.

  • CyborgHUNTER
    CyborgHUNTER Posts: 2 ✭✭

    i made a reset request from Reset Management - TeamViewer now i have to wait for 2 business days.

  • DaveS963FM
    DaveS963FM Posts: 9 ✭✭

    Why am I suddenly getting Session Timeout messages after less than 1 minute connecting? TV was working fine up until this morning. It is extremely frustrating!

    The disconnection happens with ALL accounts I try to connect to.

  • manref_3107
    manref_3107 Posts: 2 ✭✭
    edited June 2021

    Why is this happening. This has never happened before

  • DaveS963FM
    DaveS963FM Posts: 9 ✭✭

    Happening to me as well. I wish someone would post the solution to this.

  • manref_3107
    manref_3107 Posts: 2 ✭✭

    If you don't have the paid licence there is no help with this. I searched YOUTUBE have to unistall everything

  • Stez68
    Stez68 Posts: 1 Newbie
    edited June 2021

    Has anyone uninstalled and reinstalled (presumably on both partner machines) and had the issue be resolved?

  • Regbrook
    Regbrook Posts: 2 ✭✭

    This has started today for me as well uninstall the 32bit version and download the 64bit version. very frustrating as it claims free version has unlimited use. With the way everyone is working now this should not be happening. Maybe they have done this so you have to buy a subscription

  • Regbrook
    Regbrook Posts: 2 ✭✭

    Sounds like it may be a TeamViewer issue there are many posts about this today and it has happened to me also today. With majority of people working remotely now wonder if they are doing this so you have to buy a license

  • StephenHait
    StephenHait Posts: 2 Newbie

    Thanks, Regbrook. Have used TeamViewer for years. Ditched the product today as it had become unusable.

  • ChaosArray
    ChaosArray Posts: 1

    I'm having the same issue... I haven't used TV for maybe a week, but it's been fine for years, now it's disconnecting after 54 seconds,

    I've also sent a reset request, because, why not?

  • Fede15012
    Fede15012 Posts: 4 Newbie

    Me too

  • Fede15012
    Fede15012 Posts: 4 Newbie
    me too but only if I try it from the PC, with the smartphone I can use it as long as I want
    


  • Fede15012
    Fede15012 Posts: 4 Newbie
    me too but only if I try it from the PC, with the smartphone I can use it as long as I want
    


  • Fede15012
    Fede15012 Posts: 4 Newbie
    me too but only if I try it from the PC, with the smartphone I can use it as long as I want
    


  • bingston
    bingston Posts: 1 Newbie

    A while back I was suspected of commercial use. I contacted TV and they fixed my account. Shortly after that I began getting disconnected after a short time of using it and get a "Connection blocked after timeout" message. I don't know what's happened, but I can't seem to get it fixed. It's virtually unusable now.

    Can someone please help me with this. I use this to help my family or connect to other computers in my house, and I'm unable to do so at the moment. Thanks in advance

  • Crysty
    Crysty Posts: 4 Newbie

    Reset management is not working anymore. You can't download the pdf file to be signed.

  • Crysty
    Crysty Posts: 4 Newbie

    Reset management is not working anymore. You can't download the pdf file to be signed.

    Probably, after a change, Teamview team is overloaded because of too many requests created to solve wrongly categorized commercial use.

  • Crysty
    Crysty Posts: 4 Newbie

    The reset form is not working in step 2, when you try to download pdf file. Can you check if is an issue?

  • Crysty
    Crysty Posts: 4 Newbie

    I want to mention that I get an message that I can connect at a specified time, but when I tried it, I got another time and so on. Even I tried after 10 or 15 minutes it's the same.

    Are these bugs created with Teamviewer team will?

  • AwatITWork
    AwatITWork Posts: 1 ✭✭

    Hello everyone,

    Does anyone know how to use TeamViewer for free? They have removed the free version

    I am using 15.19.3

  • Esther
    Esther Posts: 4,110 Former Community Manager

    Hi there,

    TeamViewer free is still available - however, as usual for private use only.

    Please see this blog post for more information: https://community.teamviewer.com/English/discussion/94784/thank-you-for-playing-fair#latest

    Thanks, Esther

    Former Community Manager

  • ahmedsarhan97
    ahmedsarhan97 Posts: 1
    edited June 2021

    Hi, this ID: **Do Not Post TeamViewer IDs** is considered as a commercial use and they blocked it and need a license but in fact this is ID is for personal use so please can you unblock this ID

  • Carol13
    Carol13 Posts: 2

    For the past 2 days TV times out after 5 minutes! I am using the same computers that I have always used.