Commercial use - Connection time out



  • DjP77
    DjP77 Posts: 1 Newbie

    I've been having exactly the same problem. Just tried using TeamViewer after a few months of not having used it with no problems, but now it keeps kicking me off after 30 seconds with the message "This was a free session sponsored by TeamView sessions are free of charge for personal use. We thank you for playing fair!" The reads as though it's implying I'm not using this for personal use, even though I am. Would really love to know how to resolve this.

  • Ulrich_Woetzel
    Ulrich_Woetzel Posts: 2 ✭✭

    I DjP77,

    the message youse is exactly the same as you get if you terminate a session manually. So for mee this seems not have anything to do with private or commercial version.

    I suppose it's simply a bug or a wrong configuration on TeamViewers Site.

  • inetbogey
    inetbogey Posts: 1

    Hi guys,

    i have the free version of Teamviewer. i help my aunt (who is 90), my sister, my daughter (who most times brings her laptop over), my laptop to access my home desktop (which i think i only used it once in years). but now it is saying i am using it commercially. i think i have used teamviewer once in the last year. (when COVID was going "great guns") i did not want to take the chance to get my aunt sick. she is "boohooing she screwed up her e-mail and she can't send any either. i have been waiting a week to be reset, but nothing yet.

    any thoughts?



  • jeugregg
    jeugregg Posts: 1 Newbie

    Same here... It is only these last days ?

  • 08plaza
    08plaza Posts: 1

    Unfortunately I have been experiencing the same issues from Teamviewer since June 10th. Have been using this platform as a private citizen to help my 87 yr old friend get around his email and Windows issues that occasionally come up and are too hard for him to handle. He was shocked and very disappointed when I advised him how my 'free license' appeared to have been revoked for no apparent reasons. Despite voicing my dissatisfaction on a notification advice from Teamviewer then, I'm still waiting for a reply to explain why I get timed out after being connected for a few seconds when I know haven't broken any rules.

    I would like to know whether anybody has ever received any justifications from Teamviewer. Also, what would I need to do to have my free license re-instated.


  • Wardy
    Wardy Posts: 1 Newbie

    Exactly the same here. I have it on computers in my home to help the kids with problems when i'm at home or out somewhere, never used it for business because I'm field service and don't use a PC at work. Pathetic blocking and now I'm looking into other ways of connecting and ditching teamviewer.

  • holyhecc
    holyhecc Posts: 0

    I reset the license on both of my ID's and it still says I'm using it commercially. Of course I never was actually using it commercially so I got help with the reset for both my computers and yet it still limits my time and acts like it did before.

  • HerbJR
    HerbJR Posts: 3 ✭✭

    I am receiving "an error occurred" message while trying to submit the NON-COMMERCIAL use FORM. I am unable to continue to submit the form as the page sees me as a return visitor due to non-completion of my previous sessioni(s) and CAN NOT "SUBMIT" the completed form due to the error received.

    I spoke with Teamviewer support who advised me to attempt a query to this bulletin board, even though this issue appears tobe a possible server issue. My environment is W10 newest. I have been previously approved for use and working fine for months.

    My house & and everything I own burned to the ground forcing me to buy a new PC. I am trying to submit for appropriated activation from this new machine as advised but am having no success in the online submission procedure.

    Is there anyone or moderator who can advise me as to how to proceed. Thank you in advance. Also note, I am "non=commercial" user and have NEVER been registered otherwise.

    Thank you in advance for your time and assistance ....

    Regards Herb

  • FuzzmanKs
    FuzzmanKs Posts: 54 ✭✭

    @rodrigol - By any chance do you have a video conference app that you do audio and/or visual communication? Another "free" user said he uninstalled that software and all was fixed. He reinstalled the video software and TV got locked out again. I do have the most widely known brand of that software on my main PC that I use to connect to my other devices, and my Dad's pc, which is not on my network. Once my TV machine ID's were reset a couple months ago, I haven't had any problems and I did not remove the conferencing software. You say you are Work-From-Home. Does that mean your connection to work devices or commercial software that is used by your work (not with Teamviewer). Just wondering if TV somehow detected that commercial software. I'm not suggesting you are in violation of TV rules, it just that trying to help you figure out what is causing your machine ID getting flagged. Did you submit both machine ID's of the two devices you are trying to connect together?

  • FuzzmanKs
    FuzzmanKs Posts: 54 ✭✭

    @rodrigol - part 2 of 2:

    You say you are Work-From-Home. Does that mean your connection to work devices or commercial software that is used by your work (not with Teamviewer). Just wondering if TV somehow detected that commercial software. I'm not suggesting you are in violation of TV rules, it just that trying to help you figure out what is causing your machine ID getting flagged. Did you submit both machine ID's of the two devices you are trying to connect together?

  • Otakar
    Otakar Posts: 4 ✭✭

    Thanks for responding, JeanK. First, it shows my other computer as being offline, even though I know it's online. And then it seems to "wake up" and TV is trying to connect for about 30sec and then I get the following messages :

  • 1335646007
    1335646007 Posts: 0 Newbie
    edited June 2021

    from few days ago,

    commercial message is being poped up.

    im just personal user. plz solve it.

    [removed per Community Guidelines]

  • antwoord_cees
    antwoord_cees Posts: 0

    I am a volantair in helping visual disabled people to use there computer to keep feeling with the outside world.

    Therefore I have a free subscription of teamviewer.

    I have 1 client who is a heavy user and needs a lot of help. At the moment it is not possible for me to assistt him because the connection is frequently terminated within 1 minute. It looks like Teamviewer sees me as a commercial user but that is not the case. I am a volantair.

    What can I do about this problem?

  • sp8siw
    sp8siw Posts: 0
    edited June 2021

    Dear TemViewer Team,

    We have been informed recently about commercial use suspection of your software, which we ar4e currently using to control and maintain our amateur radio stations network. As licensed operator of SO7M/SP7PKI club stations we are using your software to control few computers of our amateur radio station, which in any way is used for commercial purposes, but can be use for emergencies and is used in emergency network operatos practices.

    We kindly ask to restore the access to control networked computers, as we would like to continue using your remote access software.

    [removed per Community Guidelines]

    TV ID [removed per Community Guidelines]

    Thank you,

  • EdwinAnderson
    EdwinAnderson Posts: 0


    i am using teamvieuwer to help elderly people with questions and problems. they all come to me for help and teamvieuwer is a great way to help them on a distance, especialy with the corona.

    i dont use it for a company or comercial or something. i do it for free to help people.

    unfortianatly teamvieuwer now says i use it comercial? and i need to buy it.

    it says my licence is is limmiting the max time. wich is 2 min tops before i kicked out. then i need to wait a while, and can go for 2 min again.

    is there anything to do about it?


    best regards edwin

  • genburn_47
    genburn_47 Posts: 3 ✭✭

    I upgraded to the newer version of Team Viewer and now my account/use is suspected commercial. IT IS NOT.

    How can I change my status back to personal.


  • jdulmer
    jdulmer Posts: 5 ✭✭

    my session keeps timing out!!!

  • jdulmer
    jdulmer Posts: 5 ✭✭

    My session keeps timing out... it thinks I am commercial... but, I'm not.

  • jdulmer
    jdulmer Posts: 5 ✭✭

    My sessions keep timing out!!!... I downloaded the FREE version... but, it thinks I using commercial.

  • jdulmer
    jdulmer Posts: 5 ✭✭

    My sessions keep timing out!!!... I downloaded the FREE version... but, it thinks I using commercial.

    can anyone help???...

  • Gucky
    Gucky Posts: 1

    Hi, I. have exactly the same pb.

    How to go back to personal use only?

    Best regards

  • Arwad
    Arwad Posts: 1 Newbie

    I am using the personal use teamviewer.

    it keep give me this message (Connection blocked after timeout).

    how can I fix it?

  • Arwad
    Arwad Posts: 1 Newbie


  • genburn_47
    genburn_47 Posts: 3 ✭✭

    Many, many others have posted the reset request PDF has not been functioning since May. When will it be repaired?

    Thank you.

  • AdamBN
    AdamBN Posts: 3 ✭✭

    I am trying to get onto my parents pc, used to be no problem, but now after about 10 seconds tells me the session has timed out and try again later. But i keep getting the same problem. What do I do?

  • Dichotomy
    Dichotomy Posts: 3 ✭✭

    My account has been flagged for commercial use, even though I only use it for personal connections. I tried to request a reset, but it is not accepting my user ID, therefore it won't let me click on the generate PDF button. Who can help me with this?

  • uzi2003
    uzi2003 Posts: 0
    edited June 2021

    Dear friends:

    I have a problem: when I connect with my friend normally there are no problems, only with one of them when I try to connect with him; Teamviewer tells mi to try later because I'm out of time.

    The strange thing is that if I change my ID there is no problem. But I REPEAT this happens only with one of my friends.

    Please help me to understand and FIX the problem

    [Personal information removed per Community Guidelines]

  • CindyPinkie
    CindyPinkie Posts: 1
    edited June 2021

    free account - I was locked out because I logged in form a hotel in miami.

    Every time I try to create the PDF to contact / send to SUPPORT - It NEVER creates ........

    How can I send the info to Team viewer to get my FREE TEAM VIEWER re ACTIVATED?

    For personal usage

    [removed per Community Guidelines]

    For the single user fees - I can go back to **Third Party Product** for less $$$$

  • Jo_DK2PH
    Jo_DK2PH Posts: 1

    I am using Teamviewer private as

    radioamateur. For this private use I connect

    my radio station at home with a tablet away

    from my radio station to contol the radio via

    internet. Please do a reset because I didn't

    use teamviewer at alll in any commercial way.

    The using as radioamateuer is completely

    private. What can I do that this will not happen again?

    Ich nutze Teamviewer privat als Funkamateur.

    Für diese private Nutzung verbinde ich meine

    Funkstation zu Hause mit einem Ipad

    unterwegs, um die Funkstation via Internet zu

    bedienen. Diese Nutzung ist rein privat.

    Was kann ich tun, damit dies nicht nochmal passiert?

  • Hello,

    I've been flagged as a commercial user over the last month or so. I am not a commercial user. I use my personal email address as my account where I have access to my home computer, my laptop, my parents computer and my mother in laws computer. I am not a tech guy, I rarely use teamviewer and I'm not sure why I keep getting flagged. I often use my cellphone to connect to these devices, especially when I'm not home and my kids need access to something.

    Please unflag and unlock my account