Commercial use - Connection time out

JeanK · 2017-06-02T06:49:25+00:00

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Hi all,

👉 Request your reset here 👈

Read my Blog article to find more information about Commercial usage and the link to request the reset of your TeamViewer usage:

👉Click here for reading the blog article👈

Further articles:

Why do I see 'Commercial use suspected' / 'Commercial use detected'

What is commercial use?

📌 Please be aware that this is NOT an issue that can be resolved in the community. Posting messages about commercial usage will not help to get the reset. For getting a reset you need to fill out the form.

📌 Please be informed that the Community team is merging all posts about this topic underneath this post. We are doing this to make sure that users finding the right information quickly when using the search function.

If you are using TeamViewer for your employment or in a business setting, please contact our sales department to find out how your company can benefit from using TeamViewer!

Thanks and best,

/JeanK

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Commercial usage

Comments

Komarek

Hi! What I have to do if I use non-commercial version to priv activity, but I need Teamviewer so often, that administrator thinks, that it is commercial activity. So what could I do now?

jde

I just tried to use TeamViewer to help a friend with a simple task. When I tried to log on to his computer, TeamViewer told me it had detected use in a commercial environment (which was not the case), and that my session would be restricted to five minutes. I only needed to get on for a minute or two, to clear cache and cookies from Chrome, so I logged on, and within about 20 seconds, TeamViewer logged me out. I tried to reconnect, but it told me I was locked out for 15 minutes.

I've never had this happen before. I was using one of the Version 14 iterations (I don't know which one, as I immediately checked for updates, and updated to version 14.5.1691), and I haven't tried it since.

Is this a known bug?

gabet

Thanks

jamiem

I got the same Garbage about using teamviewer commercially and I never have I just play a game with it on 2 of my computers not in the same room. The Joke's Over. It is just an excuse for them to get rid of free users even if they are legit. I started using **Third Party Product** and I must admit works just as good without being cut off all the time and This has been a FREE session popping up I do not miss. Thanks TEAMVIEWER but I am moving on just like you wanted anyway

duderonomy

Oh my. After reading this:

https://www.teamviewer.com/en/credentials/free-for-personal-use/

I think the ethics of this company are junk and worthless.

The company has a severe problem with honesty and customer empathy.

duderonomy

Fingers crossed. If only the people who bleep and remove pricing and links to 3rd party products were as dedicated to fixing this issue.

True dat.

It's interesting how the company is diligent to not allow their User community to talk about alternatives. Are they afraid to compete?

Seems to me they have opened pandora's box. [removed per Community Guidelines]

KQRR4449

I sent in my non-commercial use request form and received an email saying the request was granted and all my PCs would be reset so they would not display the message again. I have waited over a week and I am still getting the commercial use message on my PCs. I sent the name of my group, my email address, and a list of the PCs TeamViewer IDs when I sent in my signed request form. My group name is 'KQRR4449'

What else do I need to do to get rid of this message? I really do want to use TeamViewer again if possible.

Sincerely,

Kenneth West

Lewey522

I had the same thing happen with my old account and never received a response and it's been a few years. Submitted multiple requests even. So I created a new account and have been using it fine, now I'm getting this again. I use it solely for personal use. Hopefully one of us will hear back some day, but my hopes aren't very high. May have to look for a different solution sadly.

terrchan1231

how to ask them change it for us ?
I really need to help my uncle with the computer stuff

KenHorse

Good luck with that.

MANY of us have fillled out that form (some of us REPEATEDLY) with no results. Teamviewer is a joke

migleyba

https://www.teamviewer.com/en/support/commercial-use-suspected/

migleyba

Thank you for this link. I hope my voice will add to this protest. I have brought many clients to this company. I hate to see when a good company goes down the tubes by alienating the promoters of their product.

Bigomma1962

OH THEY HAVE STOPPED PERSONAL USE ALL TOGETHER ??? I DID NOT KNOW THAT I GUESS I AM WAISTING MY TIME WAITING ON CHAT FOR THEM

squidw0rd

I submitted my request for reconsideration when my TeamViewer was flagged for commercial use. It has been nearly 2 weeks and no reply. Is that normal? I didn't receive a copy of my submission by email. Should I re-submit?

I only use TeamViewer to login to my personal, home desktop PC while traveling or at work. I have no business or anything. Zero commercial activity.

Bigomma1962

I hate doing updates seems like almost everytime I update I have to go through this if I could find something else I would quit using teamviewer

Bigomma1962

Hey I do the same things help elderly family and friends and they have reset mine in the past and it seems almost everytime they update the program I have to go through this to have the reset it

Bigomma1962

I totally agree with you seems like almost everytime I update to a new version I get flagged commercial use expected If you find an alternative please post it here getting tired of it

Bigomma1962

I totally understand seems like almost every time they do an update I get the samething so I try to leave it until I absolutely have to update so hopefully you get it fixed

Leslieanne1234

trying to send a message to support

directed to this site ?

Alex221

Hi there, I'm having the same issue where my account is being restricted. Here's the problem, I'm only using my personal laptop to connect to my home PC, no work computer involved (using corporate account for that). But in order to connect I have to connect to my companies free wifi network (the same as we use for customers in the shop (no encryption even)). I work in the basement, so no cell reception, can't hotspot. There must be a way for me to connect my personal laptop to home on our customer wifi cause I've got no other option.

Thanks

spartakips

I've spent nearly 40 minutes running around in circles to find the proper channel to get support. The ticket button seems to endlessly loop back to the forums, and calling in for technical support tells you to go to the forums and hangs up on you. I use Teamviewer to help support my non-technical mother with my free account, and I have been extremely disappointed with this disrespectful run-around.

I was actually about to recommend that my company purchase a set of about 10 seats for remote diagnostic with our customers right before this happened, but this experience ensures that I'll be looking elsewhere.

SupraGuy

I've been having trouble with my home machines, too, and I wonder if connection speed is part of how TeamViewer detects "commercial use"

This is a terrible idea, as home connections are routinely getting faster and faster. My home connection is leaps and bounds faster than the commercial connection that I have at work. I also do use my personal laptop from work to connect to home. My home machines get flagged, but my laptop at work seems not to.

I'm starting to feel that it's time to start looking for an alternate solution.

gabet

https://www.teamviewer.com/en/support/commercial-use-suspected/

Fingers crossed. If only the people who bleep and remove pricing and links to 3rd party products were as dedicated to fixing this issue. I've also used it for years to help out friends and family. I *just* got this *bleeping* message when connecting to my wife's computer on the same lan. Because that is clearly commercial usage...

KenHorse

Many of us have faced the same problem, filled out their form MULTIPLE times but there doesn't appear to be any incentive for TeamViewer to resolve the problem that so many are having with this.

It seems TeamViewer doesn't care so the **bleep** with 'em.. I'm going to find another product for my NON COMMERCIAL, hobby use, even if I have to pay THEM to use it.

Great job TeamViewer. Your product support **bleep**! Do you ignore users after they've paid too?

zeeeeeeeeeeeeec

So I am using teamviewer to support my non-technical wife and play games remotely that I can't on my laptop (like when I am in a hotel and can't carry my desktop across the US). You can't play a game like BDO on a non-gaming laptop.

I have put in 3 requests now to get it removed. I have waited over 14 days to get a response and its only getting worse. In less than a minute my teamviewer cuts out saying I can't connect for another 26 minutes or something similar its never consistent.

If teamviewer doesn't support non-commercial use anymore, that's fine, I will find another program that does the job properly instead of a software that constantly tries to nickel and dime people supporting their SO's or playing games remotely. I just want to know why I can't get a response from teamviewer and their software is turning into a hot piece of garbage while I wait.

I have been using teamviewer personally and professionally (not using my personal account) for over 5 years now. I worked to buy the commercial version for remotely supporting individuals overseas. I have read the usage agreements and I am well within my right with personal use to NOT need any commercial license. My goal is to just get this resolved by posting about it, so hopefully I can at least get a response.

robgrim

TV says that i am not a private user!?

Why?

Only use to help friends and family.

SeoGera

Hello.
The implementation of the program strictly for its purposes, helped me with the establishment of communication and restriction, after connecting it disconnects after a few minutes.

How to be How to remove the restriction?
thank

terrchan1231

I have been receiving message that my mac can only remote support to other Window environment Teamviewer for 5 Minutes only, is it possible disable such message for commerical user and enable free license to work with?
Screenshot 2019-08-22 at 4.48.12 PM.png

As I am helping out with my elderly relatives and friends only.

Anyone can share what to do in order bypass this ???? Can Teamviewer arrange to change my account setting for the mac to non commercial ?

@Natascha @eejeel

tinkerstoys

I to was an Air Force member in radio communication and have been willing to help any Veteran asking for help free of any charge. Have been tagged as commercial user 4 times and did the dance to prove TV I was not. Now I have been tagged again and am getting tired of this, when working with 2 of my own laptops together at the same desk at the same time connected. It will take TV some time to reset your user ID after filling the paper work. It can happen.

bazbsg

@JoshP I don't understand why this message was censored. There was no mention of any particular third party product, only the mention of an alternative. Many posts before mentioned that without being pecific an were not censored, Have the guidelines changes? Which particular guideline was violated in this case? Thanks...