Commercial use - Connection time out
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Hi, a similar thing happened to me just now. I use TeamViewer on an iPad to support my family with their tech issues. After a failed connection attempt I dismissed a pop up without fully reading it — total user error — only to find that it was a prompt to upgrade to a commercial license. Luckily the App Store requires confirmation before an in-app purchase is processed, and from what I can tell I was not charged the commercial use fee, but my account says it is pending an upgrade (see attached screenshot). Can you please confirm that no upgrade is being processed for my account and also look into making this UI less confusing for users?
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What has changed and how can I continue to use this program?
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I too have just been disconnected after 1 minute.
With a message saying wait 1 minute .
Then when i retry, it says top wait 1 more minute.
I remote my mums pc in New Zealand (12000 miles away).
First time i used the App in over 12 months.
From my account you can see there is only 3 pcs, my daughters (upstairs) , my mums laptop, and my mums desktop.
I am in disbelief that a free service, is like this, as to who would want to pay for a service if the free service keeps disconnecting everyone after 1 minute.
If this does not happen on a paid account , then why does it happen on the free account ? because it is NOT giving me faith into purchasing a license.
I would imagine this is a simple question to answer.
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i made a reset request from Reset Management - TeamViewer now i have to wait for 2 business days.
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Why am I suddenly getting Session Timeout messages after less than 1 minute connecting? TV was working fine up until this morning. It is extremely frustrating!
The disconnection happens with ALL accounts I try to connect to.
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Why is this happening. This has never happened before
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Happening to me as well. I wish someone would post the solution to this.
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If you don't have the paid licence there is no help with this. I searched YOUTUBE have to unistall everything
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Has anyone uninstalled and reinstalled (presumably on both partner machines) and had the issue be resolved?
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This has started today for me as well uninstall the 32bit version and download the 64bit version. very frustrating as it claims free version has unlimited use. With the way everyone is working now this should not be happening. Maybe they have done this so you have to buy a subscription
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Sounds like it may be a TeamViewer issue there are many posts about this today and it has happened to me also today. With majority of people working remotely now wonder if they are doing this so you have to buy a license
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Thanks, Regbrook. Have used TeamViewer for years. Ditched the product today as it had become unusable.
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I'm having the same issue... I haven't used TV for maybe a week, but it's been fine for years, now it's disconnecting after 54 seconds,
I've also sent a reset request, because, why not?
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Me too
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me too but only if I try it from the PC, with the smartphone I can use it as long as I want
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me too but only if I try it from the PC, with the smartphone I can use it as long as I want
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me too but only if I try it from the PC, with the smartphone I can use it as long as I want
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A while back I was suspected of commercial use. I contacted TV and they fixed my account. Shortly after that I began getting disconnected after a short time of using it and get a "Connection blocked after timeout" message. I don't know what's happened, but I can't seem to get it fixed. It's virtually unusable now.
Can someone please help me with this. I use this to help my family or connect to other computers in my house, and I'm unable to do so at the moment. Thanks in advance
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Reset management is not working anymore. You can't download the pdf file to be signed.
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Reset management is not working anymore. You can't download the pdf file to be signed.
Probably, after a change, Teamview team is overloaded because of too many requests created to solve wrongly categorized commercial use.
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The reset form is not working in step 2, when you try to download pdf file. Can you check if is an issue?
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I want to mention that I get an message that I can connect at a specified time, but when I tried it, I got another time and so on. Even I tried after 10 or 15 minutes it's the same.
Are these bugs created with Teamviewer team will?
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Hello everyone,
Does anyone know how to use TeamViewer for free? They have removed the free version
I am using 15.19.3
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Hi there,
TeamViewer free is still available - however, as usual for private use only.
Please see this blog post for more information: https://community.teamviewer.com/English/discussion/94784/thank-you-for-playing-fair#latest
Thanks, Esther
Former Community Manager
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Hi, this ID: **Do Not Post TeamViewer IDs** is considered as a commercial use and they blocked it and need a license but in fact this is ID is for personal use so please can you unblock this ID
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For the past 2 days TV times out after 5 minutes! I am using the same computers that I have always used.
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I am user of Teamviewer for a long time, of free version, and only for my personal computers or to fast help a friend for a couple times. Now I can't use the service, it don't open any remote computers connection or shows me the message of 5 minutes and "Commercial Use Detected". What Can I do? I don't have budget neither necessity to sign a payed licence!!
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TeamViewer says I need commercial licenses. I only use it for personal use. It’s kicking me out. I’m not computer sappy. What do I do?
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Reset page takes me back to the info page... How kind of a link is this?
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what can I do?
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