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Commercial use - Connection time out



  • hlmaldon
    hlmaldon Posts: 2 ✭✭

    TeamViewer disconnects too frequently while assisting our mobile user. 10 disconnections in 5 minutes.

    Internet service is ok in both ends already tested.

    Both the iPhone and the PC is in the latest version. 15.20.6

  • stychy
    stychy Posts: 2





  • gricje01
    gricje01 Posts: 0

    I have downloaded the free version for what I believe to be personal use, although it is work related and connected to a work computer. At work, the administrator does not see the use of remote access to be beneficial to the company, but I believe that having remote access gives me better range of performing my job. While at home, it would allow me to catch up on some tasks that might not have gotten done while on the clock. Since I would be doing this on personal time and only accessing one computer, would this still be considered private use? I would understand if it does not fall within private use, but surely hope that it might.

  • k1n23
    k1n23 Posts: 1 Newbie

    bump - I have the exact same issue

  • Rengoku
    Rengoku Posts: 1

    Hi I was using TeamView free with my girlfriend who is in Australia (I am in Canada)

    And we got hit with using it for commercial use which we WERE NOT. We use it for when I need help with something on my end of the computer shes techy I'm not and now we dont know how to fix this we tried reaching out to teamviewer but no luck no response : ( Thank you in advnace

  • Rattan
    Rattan Posts: 2 Newbie

    I have just upgraded my free Teamviewer in my second desktop inhouse, but now cannot connect. Every attempt comes back with timeout with message the free version does not allow multiple logins. Gives a stand down time, but wont allow even after stand down is expired?

  • Leckyau
    Leckyau Posts: 1 Newbie

    I have the same thing happening I cannot connect for more than 1min and it trips out forcing me to wait for 1 min but that just keeps happening. :(

    wants me to pay to keep using when it is a free personal account.

    Leckyau Australia

  • pepyachka
    pepyachka Posts: 0 Newbie

    I use teamviewer to connect from one personal computer to another in another city. recently there was a warning about the period of use of a personal account - 5 minutes. after which all sessions are terminated. tell me what to do, please

    a friend had the same problem, he wrote to the support service and everything was fixed for him.

  • Rattan
    Rattan Posts: 2 Newbie

    Same as my problem, Anyone fix?

  • AAlzaabi
    AAlzaabi Posts: 0

    if I connect to team viewer with to another device, there is time limit then it will disconnect? For how many minutes or hours I could stay connected?

  • Ttraynor28
    Ttraynor28 Posts: 1 Newbie


    Ive been using TV to help elderly family members with things especially over the pandemic as they are not good with computers. I was flagged as commercial use. I have filled in a non commercial use form 11 days ago and haven’t yet had a reply or any info back.

    does anyone know how long this takes for them to review


  • Ttraynor28
    Ttraynor28 Posts: 1 Newbie

    Hi, I’ve been using tv for non commercial use. I have been blocked saying commercial use detected which isn’t the case.

    I have completed the form and submitted it 2 weeks ago and there has been no feedback or any correspondence back.

    does anyone know how long this takes for the team to review and sort this issue


  • Ttraynor28
    Ttraynor28 Posts: 1 Newbie

    How long does to for teamviewer to review and rest for non commercial use. I’ve been waiting weeks and my ticket and request has still been unanswered


  • DKS
    DKS Posts: 6 ✭✭

    Hi, does anyone know if it is possible to remotely assist someone with an Oppo phone ? I've done this in the past and it seemed to work. For the last week or so, I've been trying to assist my mother with her Oppo phone. Incredibly frustrating after a few hours of attempting. Is it something she might be doing wrong ?? I've also been in touch with your Twitter support team and also Feedback.

    It keeps thinking i am trying to connect to more than one person (ie., commercial account ), which I am definitely not. I cannot to connect to even 1 person !

  • wetandmuddy
    wetandmuddy Posts: 1 Newbie

    Hello everyone,

    Six days ago I submitted a challenge to 'commercial use detected' on my TeamViewer account.

    I downloaded the paperwork, completed the explanation, signed and dated it, and then PDF'd it and uploaded / submitted it. I was told that I would get a response within 2 working days, but I am still waiting.

    Will I actually get a response and, if so, how long can I expect to wait?



  • Ttraynor28
    Ttraynor28 Posts: 1 Newbie

    Hi, I have been using TV for non commercial use to help family members with stuff as they are old.

    I have now been blocked, I have filled in the non commercial use form and all info and set it back and it is under review. Does anyone no how this takes as I’ve been waiting 4 weeks with now reply or news back. Any help is appreciated


  • Hi all.

    My account shows Free but not allow me to remain in the session more than 30 seconds or so.

    Please help.

  • DKS
    DKS Posts: 6 ✭✭

    Any ideas anyone ?????

  • Bazza
    Bazza Posts: 1

    Hi everyone.... I urgently need help on this timing out issue. I have the free licence version (non-commecial use). I have been desperately trying to gain access to my brother's PC to sort out a bug issue. After 20 second it shuts me out stating that I am using it for commercial use!! Has anyone else had this problem?? Is there a way to fix this problem? I eagerly await your responses. Thank you. BAZ

  • jon_platt_jpca
    jon_platt_jpca Posts: 2 Newbie
    edited September 13
  • jon_platt_jpca
    jon_platt_jpca Posts: 2 Newbie

    As above - has eventually allowed me in

  • I hardly use this and can't seem to get it working.

    I am using it to log into my home computer from work and work computer from home.

    That is all I use it for.

  • Blackmamba21
    Blackmamba21 Posts: 1 Newbie

    hello, there is a problem with non-commercial use of the program, TeamViewer claims that I use the program for commercial purposes, although this is not the case, please help to restore access to non-commercial use of TeamViewer

  • TimZ
    TimZ Posts: 0

    Why do I get disconnected when I have a free account and are not a business user? I have used the automated reset feature, but it doesn't fix the problem.

  • DKS
    DKS Posts: 6 ✭✭

    No, definitely not answered !!!

  • Shortbus
    Shortbus Posts: 0 Newbie

    Hi, love teamviewer, its allowed my wife and myself to keep granddad online by having access to his desktop in a different city to ours.

    He is in his 80's and in a retirement village.

    He is frail and easily confused and I have stripped his win 10 machine down to bare bones with you tube and a couple of tv channels linked in the start folder so he doesnt get lost. which he does all the time.

    My question is is there a way to remove the playfair banner just from his side so it doesnt stay on his desktop after I have ended the remote assistance session?

    Absolutely no problem with it on my end.

    My fear is it will just confuse him.

  • lhshenker
    lhshenker Posts: 1

    if posted in the wrong place and you can please move

    Why on My Laptop do I get the following message, yet on other devices on the same network I do not. Also to be clear I use the account to access steam and check on downloads that is it there is no commercial use, and none that differ from the other devices

    thanks in adavnce

  • alberthashweh
    alberthashweh Posts: 1 Newbie

    I'm using team viewer for personal use, and as per the official website, this service is permitted free of charge. Why are you you trying to sell me a license ?

  • Sbair
    Sbair Posts: 1 Newbie

    This morning when trying to connect to a friend's machine to help them with their email, after about 30 seconds I was disconnected. I received an error saying:

    Connection blocked after timeout.

    Your license limits the maximum session duration to a partner, immediate reconnects are blocked. Please try later or upgrade your license.

    Connections to this partner will be blocked until 10:24.

    I have never experienced this issue before. It is a new computer. This is the first time attempting to use TeamViewer on it.

    I am not a professional IT vendor or anything related to help desk support. I only have 6 computers in my account that I connect to every once in a while. I'm not sure why this started happening, but any help would be greatly appreciated.

  • betheciment
    betheciment Posts: 1 Newbie

    Hello guys!

    I work with three computers at the same time at home on a project. I completely agree and fulfill the private usage ToS but I got this time out message.

    What can I do? I mean on the TeamViewer website its clearly called in bold font:

    (german) Es gibt keine Gebühren, keine Zeitbeschränkung und keine Abonnements.

    --- English : There is no fee, no time limits and no subscriptions.

    And I fulfill also this guidelines:

    TeamViewer is free for personal use, which means any tasks within your personal life for which you are not being paid. Connections between personal devices at home or helping friends and family remotely qualify as personal use.

    Please help, how can I prove my private usage?

    Best regards