Commercial use - Connection time out



  • Susanmac
    Susanmac Posts: 1
    edited August 2021

    I'm annoyed I'm pc team viewers been blocked any way around it I can't afford 40quid a month I only use it to connect to my computer when I'm doing exsize bike at gym and looking up things I was warned I emailed team viewer told them I only use it on my home personal computer I don't have a job so can't afford ,there costs its ridiculous how us my personal computer commercial I don't have a business [removed per Community Guidelines] since they don't do free computer viewing anymore and just want money you don't have and filled in form 4 -5 days ago I know covid has hit company's hard but picking on free users with zero income is mean

  • The_Scotts
    The_Scotts Posts: 0
    edited August 2021


    My brother and I manage our 90 year old mother's laptop using TeamViewer remote desktop. She lives alone and is very hard of hearing so the laptop is the only way myself, my brother and a few of her friends can keep in touch with her.

    In the last month or so when we try to connect to her laptop after around a minute or so the session terminates.

    We are desperate to find a fix to this problem. I managed to update my mother and our version of TeamViewer to the latest version. (That involved some fast interaction on my mother's laptop to update before the session terminated.)

    Have tried to contact TV support using an old support email address but that failed. And when I click on the Submit a ticket option I get sent to this community support space.

    How do we get in touch with TeamViewer support to help resolve this issue?

    We use have a non-commercial license which Christian at TeamViewer approved back in 2018. Both my brother and I do not live near our mother to be able to visit and fix problems - in my case I am 11,000 miles away!


    May be someone from TeamViewer monitors this forum and can help us out.

  • TFZ
    TFZ Posts: 0

    I'm using Teamviewer for years but in particular since I moved from Germany to Australia in 2017. Since then I'm on the computer every day to order food and medicals for my mother (82) in Germany online through a computer I installed there for her. This is essential for her to get supplies in particular during these days with COVID19! Suddenly my application has been locked and I can't access my computer in Germany any longer. My mother cannot run the machine but trusts and fully depend on me to log in as I used to do for recent years. Since you disabled my access, I can't reach her anymore and urgently ask to unlock my application of Teamviewer.

    Again, it's a totally private use and not for business but it is urgent and essential for the safety, wellbeing and supplies for my mother at the age of 82 years back in Germany!

  • BazzaMiff
    BazzaMiff Posts: 1

    I am using the free version and it is timing out after about 30 seconds and will not let me log back in. I am only using it to log into my 92y Dad's computer to help with emails and such so do not need a commercial licence. It has always work fine for this and this problem started about a month ago so have not been able to help him. Can anyone shed so light on why it is now timing out.


  • rangerpaul
    rangerpaul Posts: 1

    I've updated to version 15 as it asked but still shutting off after 5 minutes

  • ZedP
    ZedP Posts: 1

    I'm in the exact same situation!

    I used TVFree for several years to help my technology challenged mom and sisters with their PC snags and updates. Between them and my kids with multiple devices I had about 10 PC's in my registered devices list. I only used TVFree once or twice a month at most, but never had time limits imposed.

    It's been a while since I needed to help anybody, but I just logged in to TVFree to help my inlaws and it displayed the message:

    "Your current TeamViewer plan does not include connections to customized TeamViewer modules. Your session will therefore be terminated after a short time. Please upgrade to a higher plan to use this functionality." 

    And it kept timing out in just a few minutes, RIGH IN THE MIDDLE of a critical transaction ; /

    Whats changed Team Viewer! PLEASE explain and hopefully HELP RESOLVE this lame restriction.

  • sfrjoe
    sfrjoe Posts: 3 ✭✭

    I am another who receives the message "Cannot connect timeout". I use the free version to assist an old friend. Very frustrating. It appears Teamviewer is unavailable unless you are a subscriber.

    I shall try to find another more generous provider as I am frustrated with the lack of support from Teamviewer. Version 15.

  • Butersch
    Butersch Posts: 1
    edited August 2021

    when does it happen?

    it happened with me by installing a cleaning software on my phone because my phone was quite slow and after that Teamviewer started behaving like this

  • sophiaer4433
    sophiaer4433 Posts: 1
    edited August 2021

     Hi we have house moving companies in harrogate and we provide solution to our costumer online and offline. i want to add teamviewer in my website so we can communicate with our costumer easily. is this option available ?

  • Jeff_Friend
    Jeff_Friend Posts: 4 ✭✭

    I only use Teamviewer to connect to family and friends to assist them with issues. Lately, I have noticed I get disconnected after about 10 seconds with "Your Teamviewer session has timed out and will be closed". When I try to reconnect, I get "Connection blocked after timeout" Your license limits the maximum session duration to a partner....."

    I get no errors about commercial use, only the above.

    All devices have the latest version of Teamviewer as well.

    Any ideas?


  • sfrjoe
    sfrjoe Posts: 3 ✭✭
    edited August 2021

    As Teamviewer cannot be reached, I did a search in Google and found this:

    [removed per Community Guidelines]

    Good luck.

  • stevena
    stevena Posts: 1

    I've been categorize by teamviewer as a corporate or business user although I am and individual user with multiple computers. Can some one tell me how to make the necessary notifications to let Teamviever know this and not withdraw my free status.

  • N3UBI
    N3UBI Posts: 0

    I am an amateur radio operator. I am not a business and do not use TeamViewer in or as commercial use. It is illegal for amateur radio operators to use the hobby for making money. I use TeamViewer as a method to help senior limited sighted radio operators maneuver amateur radio software from my personal home radio room. I or my account for some reason has been flagged as commercial use and this is incorrect. Please let me know what I need to do to prove this is true so I can get back to provide the free service several of my elder club members have come to rely on.

  • redavenger
    redavenger Posts: 5 ✭✭

    anyone else now getting these popping up? what is wrong with this teamviewer company?

  • Imy112
    Imy112 Posts: 3 ✭✭
    edited August 2021

    Hi I have been have issues with my plex so I have been logging in multiple times to my PC to fix it and now I'm being informed I have been blocked due to possible professional usage.

    I only use team viewer for personal usage I am currently having issues with my computer so I have been logging in multiple times.

    Please help.

  • Imy112
    Imy112 Posts: 3 ✭✭
    edited August 2021

    Username [removed per Community Guidelines]

  • linuxlore
    linuxlore Posts: 4 ✭✭

    Nope, I've tried that several times, and I've confirmed my account is accepted as a non commercial account. I only use it to support 2 relatives and a family friend, and all my ID have been provided. Not entirely sure why I popped back here really, other than I found the tab still sitting there when I was having a clear up and thought I'd see if things had improved. I was forced to give up some time ago as I just couldn't spare the time and needed a reliable product. End result, I use a competitor's product now and if / when I need a commercial offering (I work in IT) TeamViewer is no longer on the list for consideration or recommendation. The free version is no longer a lost leader, just lost!

  • sfrjoe
    sfrjoe Posts: 3 ✭✭

    Hello Esther

    It appears you are the only person who may be an actual employee of Teamviewer?

    Would you please explain to all of us why we can't use the free version?

    Has something changed with regards free use?

  • hlmaldon
    hlmaldon Posts: 2 ✭✭

    TeamViewer disconnects too frequently while assisting our mobile user. 10 disconnections in 5 minutes.

    Internet service is ok in both ends already tested.

    Both the iPhone and the PC is in the latest version. 15.20.6

  • stychy
    stychy Posts: 3 ✭✭





  • I have downloaded the free version for what I believe to be personal use, although it is work related and connected to a work computer. At work, the administrator does not see the use of remote access to be beneficial to the company, but I believe that having remote access gives me better range of performing my job. While at home, it would allow me to catch up on some tasks that might not have gotten done while on the clock. Since I would be doing this on personal time and only accessing one computer, would this still be considered private use? I would understand if it does not fall within private use, but surely hope that it might.

  • GeorgyTomsky
    GeorgyTomsky Posts: 1

    What are the limitations of the free version?

  • JeanK
    JeanK Posts: 6,963 Community Manager 🌍
    edited August 2021

    Hello @GeorgyTomsky,

    there are many features that are only included in a paid plan. For example the

    However, when it comes to purely remote control, it is the exact same software.

    More about the free version here:

    or here:

    I hope this could help. 😊

    If not, do not hesitate to ask your questions here. 👇

    Community Manager

  • k1n23
    k1n23 Posts: 1

    bump - I have the exact same issue

  • Rengoku
    Rengoku Posts: 1

    Hi I was using TeamView free with my girlfriend who is in Australia (I am in Canada)

    And we got hit with using it for commercial use which we WERE NOT. We use it for when I need help with something on my end of the computer shes techy I'm not and now we dont know how to fix this we tried reaching out to teamviewer but no luck no response : ( Thank you in advnace

  • Rattan
    Rattan Posts: 2 ✭✭

    I have just upgraded my free Teamviewer in my second desktop inhouse, but now cannot connect. Every attempt comes back with timeout with message the free version does not allow multiple logins. Gives a stand down time, but wont allow even after stand down is expired?

  • Leckyau
    Leckyau Posts: 1

    I have the same thing happening I cannot connect for more than 1min and it trips out forcing me to wait for 1 min but that just keeps happening. :(

    wants me to pay to keep using when it is a free personal account.

    Leckyau Australia

  • pepyachka
    pepyachka Posts: 0

    I use teamviewer to connect from one personal computer to another in another city. recently there was a warning about the period of use of a personal account - 5 minutes. after which all sessions are terminated. tell me what to do, please

    a friend had the same problem, he wrote to the support service and everything was fixed for him.

  • Rattan
    Rattan Posts: 2 ✭✭

    Same as my problem, Anyone fix?