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Commercial use - Connection time out



  • Denza
    Denza Posts: 1
    edited September 2021

    Dears, hello, I have been suspected for commercial usage to my home computer **Do Not Post TeamViewer IDs** from my smartphone. I don't do any business, there is no commercial usage. Please unblock. Thanks!

  • Rookie
    Rookie Posts: 1

    Complaint: I'm increasingly frustrated by this product, I keep getting the commercial use warnings, every time I use this product, I might get 3-4 connections before I start get the notices, then to rub salt in the wound, instead of 5 minutes, its only 1 minute before it boots you out.

    The last time this happened in April 2021, it took 3 months before the Messages stopped appearing after I submitted the form.

    I do not get any confirmations or explanations as to why this keeps happening, its driving me mad.

    Its impossible to talk to anyone about this, the community forum, nice as it is, does not help in this matter, it doesn't allow to reach anyone that can fix whatever the problem is.

    This is getting annoying now, when it works this product is great, its just way too expensive for the use I make of it, I might use it once a week, but since April I haven't been able to reliably use it.

  • wiggs
    wiggs Posts: 1 Newbie

    I need help resetting my account. I should have a free account and it shows I need a business license.

  • Noofconcern
    Noofconcern Posts: 3 ✭✭

    Sorry folks as they just warned me about a post that I have no clue why I was warned other than they cannot give an educated resolution other than you are warned.

  • team viewer times me out fast

  • clh42
    clh42 Posts: 1 Newbie
    edited September 2021

    I don't meet any of these conditions but somehow I'm still getting flagged. I've never connected to or from work. The only PCs I use it between are my own personal home PCs, and my mother who lives in another state. I even submitted the personal use form a year or so ago which I did receive a confirmation that it was accepted, but somehow I'm getting flagged again.

  • shazinoz
    shazinoz Posts: 1
    edited September 2021

    Hi there

    I've been using free TV to enable access to my home PC from work & a few weeks ago, it started timing out after a minute connection. I submitted the Reset Request PDF a week ago but it hasn't been reset. Instead, I am now getting an additional popup when connecting apologising for the interruption & stating that "Unfortunately, we will have to limit your usage of TeamViewer because the usage pattern suggests that you have been supporting others professionally" !?!?!? even though I've only been connecting to my "Home" connection (Actually named "Home" too!)

    I'm in Australia & have tried calling the Aus phone number but it states support is only available to paid license holders. How do I get this issue rectified ????

    PS I would be happy to upgrade to a "Paid" version, but for 2 reasons:

    1. The most basic plan is very expensive (& can't even be paid monthly, only annually) :( &
    2. I have been told you can no longer access existing connections after upgrading ????
  • Hi, Can someone please point me to the upload tool so I can send the commercial.suspected PDF to Teamviewer?



  • session ending within one minute

    im using the free version for personal use

  • artvan
    artvan Posts: 2 ✭✭

    So it looks like teamviewer is scanning for VPN connections.

    exactly how, I have not established, but could be hosts file or actual process scanning.

    After having installed checkpoint vpn on my personal laptop this message popped up. I have not used TV for over a month and then use it only once a week or less. all remote connections are on the same lan.

    If this is the case then teamviewer is spyware, I did not give consent for it to scan my device.

    Anyone else find this nasty and insulting message after installing a vpn?

  • artvan
    artvan Posts: 2 ✭✭

    All EU/UK users of teamviewer should send a GDPR SAR request to find out what data is being kept about your connection patterns, they probably have a lot of personal data that could not be waived or agreed to in the T&C's

  • Klipdrif
    Klipdrif Posts: 1 Newbie

    This seems to be the only way to contact Teamviewer by email - so I have to do it this way, apologies to all other users. A bit disappointed in Teamviewer. I signed up for teamviewer about a week ago, for 2 PC's (my private PC at home & my work PC at work obviously). I used it about 2-3 times (teamviewer I challenge you to prove me wrong on this one), today I get a message that I have to upgrade as Teamviewer sees that I use their product for commercial use. You are wrong Teamviewer. Anybody else with the same experience???

  • EdwardUK
    EdwardUK Posts: 47 ✭✭

    As per TeamViewer's terms and conditions any connection from a work computer is classified as commercial usage.

  • Hi,

    I have Temviewer installed on my laptop, my surface go tablet and my android phone. Plus I installed it on a Raspberry Pi that I was playing around with. All four units are my personal units and I use Teamviewer to login and check my own personal documents, or details I don't have in dropbox, or to check the webcam or other silly but personal things.

    Yet for the last year every session is interrupted really fast and I get a popup telling me that the usage pattern suggests that I have been helping someone professionally. I have never ever done this. I never connected to anyone elses computer vie Teamviewer, only my own, and not very often at all, maybe a couple of times a month max.

    This makes the program completely unusable and worthless. I have juyst about time to open a folder and when Im about to open a document the program closes. Honestly it feels like an insult and a slap in the face each time. I am starting to get really irritated and feel incorrectly accused of doing something I never ever have done.

    I have been trying to contact Teamviewer about this but there are no support channels to do so and I just get redirected back here.

    I tried sending in feedback about the issue several times but never ever got a reply or any change at all.

    So before I uninstall and look for an alternative I would like to ask the community what I can do to resolve this?

  • I've given my mum an iMac and taught her to use FaceTime and browsing. Sometimes she gets lost (Nearly 80) and I have to remote in.

    Now it says I'm suspected of commercial use and cuts me off and I need to subscribe.

    I don't understand why.

    Any help would be great.

  • Team viewer has automatically and mistakenly identified my account as "commercial use", so now I cannot ge access to benefits of non commercial use. How can I change the status "commercial use" to "non commercial use"?

  • Mikkpatto
    Mikkpatto Posts: 1 Newbie

    I have been using teamviewer in a non business manner with members of my family who have a couple of devices each and live at differing locations. I am no longer able to use teamviwer as i receive an error message that "it appears my use of teamviewer is in a business manner" This is likely to be that there are several pc's listed that i connect to, some more frequently than others as in assisting my elderly father who is 84.

    Is there anyway to reset my status to a non business user as the assumption that i am using this in a business sense is incorrect.

  • finesthops
    finesthops Posts: 5 ✭✭

    Your getting a whole minute? Its gives me about 2 seconds. I wish I was exaggerating.

  • finesthops
    finesthops Posts: 5 ✭✭
    edited September 2021

    I see my post has been moved into the 312 pages of complaints just like mine where we are not using teamviewer for work purposes, but have been flagged as such. Apparently, because I use it AT work to remote into my home computer to do things I cant do at work, like logging into world of warcraft to check the weekly vault for example... thats considered business use and they want me to pay an absurd $50 for the 5 minutes a week I use teamviewer.

    Well, after using teamviewer for 15 years its finally time to say goodbye. By how they make it basically impossible to contact support unless you make a license, they clearly do not care at all about us. They just ignore any calls for help. They create automated systems that automatically kill your ability to connect and give you no recourse at all. Its configured in such a way that if it even thinks you MIGHT use it for work stuff, block. So, after 15 years its time to move onto something else like **Third Party Product**. I don't WANT to do this but I am basically being forced to.

    I remember when teamviewer was the goto.... now its just the go away from.

  • kimrian
    kimrian Posts: 2
    edited September 2021

    I'm so mad I'm using it for personal use, so why do I keep getting a message saying I'm doing it commercially? This is the TeamViewer ID that I personally use at school, so I hope the commercial restrictions will be lifted soon.

    ID **Do Not Post TeamViewer IDs**

    ID **Do Not Post TeamViewer IDs**

    No, and why does ID **Do Not Post TeamViewer IDs** keep saying the password is wrong?

    Why can't I set a personal password?

    It worked fine before, but why is TeamViewer suddenly disabled like this?

    It's really very inconvenient.

  • Teamviewer thinks i use it for business when I basically just use it to start downloads or wait in queues for games on my home pc while i am away. It is now limited my access because "it appears i use teamviewer for professional business". Is there anyway i can get this resolved and be able to use the free personal edition?

  • Альмир
    Альмир Posts: 1
    edited September 2021

    Hi everyone, my account was wrongly accused of commercial use. I use the program for personal purposes only. What should I do?

  • Recently TeamViewer has been blocking my connections to a pc. It gives me this error:

    Before this error, it gave me another error which I forgot.

    I have a free license and I'm not willing to buy a paid license because I ONLY use TeamViewer to help my grandma out who lives far away. She has often problems with her computer so I have to connect to her often and for long periods of time (this is still considered personal use since no money is involved).

    Could someone please help me find a fix?

  • HaraldK72
    HaraldK72 Posts: 1 Newbie

    Dear All,

    I have the same problem 😪.

    "You have used your account for commercial purpose"

    Best regards


  • rlr_tv
    rlr_tv Posts: 1
    edited September 2021
  • SlyTod
    SlyTod Posts: 2 ✭✭

    I am CLEARLY *not* a commercial concern. Why am I getting this utter gibberish pretending that I seem to be one ? There is not the slightest indication of being a commercial concern, far from it. Rare uses to check something on a remote PC at my or my partner's home is blatantly obvious private use. If you don't want to offer a free service why not just admit it and ask folk to stop using your product instead of putting folk through the mill, getting them looping around trying to get something to work, or even to login to report your problem, when it was set to be logged on permanently anyway. Clearly it has to running always if access to the remote PC can be required at any time. That's the point of it. Why log people off for fun ? And the FOUR times it forced me to confirm my tablet via e-mail is beyond belief. You already know it's valid, it's been used in the past. Is this some kind of sick joke ? And how difficult is it to provide a chat window when one has to report a failure by the Team Viewer company's product ? Don't you want to know when you have something wrong ? What does that say about the company and it's attitude ? Trying to contact you and then only finding this thread, was bad enough. I've no confidence posting here will result in positive action based on my experiences so far today. Who's going to find it on the end of a 312 page thread ? You need to get your lack of service sorted and stop annoying folk by preventing them using the application, suggesting they are commercial concerns, logging them out, and pretending that all already known computing devices need revalidating. Since you don't seem to have a chat window option I'm unsure what more I can add. I'll try again later to see if you've fixed your bug.

  • Darktwain
    Darktwain Posts: 6 ✭✭
    edited September 2021

  • Darktwain
    Darktwain Posts: 6 ✭✭

    I have been trying to get my account unblocked or reset. I'm old. I don't have a printer and I'm not really mobile. I cannot print and sign the form to reset. Please advise.

  • Darktwain
    Darktwain Posts: 6 ✭✭

    Is there someway for me to speak with someone?

  • PaoloF
    PaoloF Posts: 1 Newbie

    Hi, mi license free used with 2 pc and a Mac is now seen as commercial but only in one pc. on the other two device, PC and MAC, no advise. In all of them the device is registered to my account. i use often to connect between the three devices.

    Can you help me?