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Commercial use - Connection time out

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  • Heathsideboy
    Heathsideboy Posts: 3 ✭✭

    I recently updated Team Viewer on my PC. Ever since then, when opening Team Viewer and trying to pair it with my phone, a window comes up that says, 

    "We are sorry for the interruption. Your connection has been blocked because of very high activity level. If this activity is intentional, please subscribe to a licence plan to continue connecting."

    I am disabled (paralysed from the neck down) therefore I cannot use my hands or fingers. I only use Team Viewer on the odd occasion so I can project it from my phone to my PC. This is the only way I can use & choose things from my Android phone. I am definitely not a professional user. Is there anyway that this can be rectified to how it was originally so that I can use it as a free user again?

    Thank you

    HB

  • Heathsideboy
    Heathsideboy Posts: 3 ✭✭

    I recently updated Team Viewer on my PC. Ever since then, when opening Team Viewer and trying to pair it with my phone, a window comes up that says, 

    "We are sorry for the interruption. Your connection has been blocked because of very high activity level. If this activity is intentional, please subscribe to a licence plan to continue connecting."

    I am disabled (paralysed from the neck down) therefore I cannot use my hands or fingers. I only use Team Viewer on the odd occasion so I can project it from my phone to my PC. This is the only way I can use & choose things from my Android phone. I am definitely not a professional user. Is there anyway that this can be rectified to how it was originally so that I can use it as a free user again?

    Thank you

    HB

  • Hamselv
    Hamselv Posts: 1
    edited February 15

    So I was messing around with some vpn setup in my router yesterday, and all of a sudden My TV free license was canceled! What the **bleep** is going on with TV?

    Furthermore, TV support is not available for their **bleep** free use leeches licenses so it seems there's is nothing to do but complain about it to other free users that doesn't have any way of helping..

  • Hi,

    I've always used TeamViewer on a personal, non-commercial license. A few years ago I connected my personal laptop to a corporate network. I was a consultant at the time, and I had to connect my device to that company's network. Something triggered on my TeamViewer account and changed it from personal to commercial.

    I don't use it for commercial purposes. How can I have this changed back to personal?

    Thanks

  • pcuser
    pcuser Posts: 0

    so what's the process for unblocking your blocked account? that i have been using for years?

  • Teabag
    Teabag Posts: 0 Newbie

    Hello!

    I have used Teamviewer for a long time, I use this to connect to my personal computer that controls a variety of game related servers.

    This issue occurred about an hour ago and I cannot seem too resolve the issue. After selecting the "I understand" option, Teamviewer will close after one minute of connection.

    I only use Teamviewer for personal use, so I am confused why I am getting this issue now.

    Any help would be appreciated

    .

  • user3d
    user3d Posts: 1 Newbie

    Hi All,


    I have the same issue. Whenever I try the link www.teamviewer.com/en/reset-management to start the process to reactivate the account, it's giving me "504 Gateway Timeout Error"

    Is legit personal access no longer free? Has anyone have any luck in reactivating their account?


    Thanks!

  • How long is a sponsored session? I use TV quite often tried today and got kicked off after 1 min

  • DiasTheWise
    DiasTheWise Posts: 0 Newbie
    edited March 2

    I traveled to London and I tried to use teamviewer to enter my Computer . And my account has been blocked . I sent 3 times a ticket at the form but I didn’t take any response .

    I use teamviewer only for personal use to enter my home computer from my phone .

    what else can I do ?

  • Quasar2314
    Quasar2314 Posts: 0 Newbie

    I am currently a student in high school and every day around the same time I need to log into one of my computers. Recently my account was flagged for professional use. I would like to know if there are exceptions for students who need to use Teamviewer. I was on the phone with a person at Teamviewer and they said that it was because my school has business internet and that the free license only allows for users to connect to systems to and from a residential network. I have no need for upgrading to a commercial license as I receive no compensation for what I do in any way and what is provided in the free license is all that I need.


  • Iw2fCtKihpam
    Iw2fCtKihpam Posts: 0 Newbie

    I am a private individual - I used to be able to use Teamviewer but it now tells my my Free Trial has run out and i need to buy a license. But I thought for Private Customers I did not need one. Can you assist?

  • aussipeter
    aussipeter Posts: 2 ✭✭

    I use the FREE version and all of a sudden I got the message 'blocked because of high level of activity'

    I asked for a reset and have the PDF submission form on file.

    But I still cannot connect to any of my friends/family and getting the same message - see attachment

    What can I do? Thanks for any help!


  • Spinmagiic
    Spinmagiic Posts: 0

    I have been using this service for many years, and not long ago, you folks decided that I was using it for my business, and told me I had to upgrade to a pro account. I have on occasion, gone from my laptop at work to my home system to pull off information I have stored there, and it’s not for work. I run an internet radio station, and I sometimes have to restart the server. I don’t get paid for the radio, I don’t make anything for anything i do on the net. It’s a private radio, run without sponsorship or income.

    none of my actions on team viewer are for commercial work! Please restore my service.

  • wpatters1229
    wpatters1229 Posts: 2

    I stopped using team viewer because it was always telling me I had violated the free version and was using it for commercial use. I have only used it to communicate with my wife's laptop while she has been bedridden with a lung problem. It used to not do this but then it started telling me I was using it for commercial use and that was not true. I did everything support told me to and it would work for a while and then back to knocking me off.

    Has anything changed? These are two laptops in the same house!!

  • redstamp
    redstamp Posts: 1 ✭✭

    I had submitted a request to remove the commercial account restriction, as I only use for personal use. I forgot to add the device ID for my mobile as I couldn't find it at the time (for anyone else it's hidden at the bottom of the settings menu unlike the desktop version).

    Now I have submitted a form under my login, I cannot submit another as the page just says I can download the submitted form.

    How can I add another device ID to my request? The request has been lifted for the desktop and laptop, so thank you for that.

    Similar feedback - I wouldn't actually mind paying a small license fee for heavy personal use, say £10 a month, as it use it daily between desktop, laptop and mobile device, so would pay for convenience.

  • xbytes
    xbytes Posts: 0

    hi, im using teamviewer for my personal computers but when i try to log in it says something about this being used for commercial reasons while i only use it to connect to my personal computers

  • Christie129
    Christie129 Posts: 0

    Hello,

    I use TeamViewer free to control my dads tablet for him. He is paralysed from the neck down and in hospital at the moment so I use TeamViewer to put music on for him and put him into his religious zoom meetings.

    I keep getting a message up today warning me that TeamViewer is only free for personal use. Now I have already had it once that my account has been locked due to suspected business use and it took me a week to get it back again, in which time I was obviously unable to get my dad into his religious meetings. Please can you make sure this doesn’t happen again as it is imperative I can control his tablet for him.

  • bigvalbowski
    bigvalbowski Posts: 3 ✭✭

    As per title. Seems to have just happened today and teamviewer thinks one of the computers in my room at home is now a commercial computer and shuts down the connection. Wondered if anyone has experienced similar today or could help?

  • Zalmay
    Zalmay Posts: 1
    edited March 27

    Hello,

    Teamviewer thinks I'm using my free account commercially, who can i speak with to clarify this situation as I have only been using it for my personal computers.

  • Makarevi
    Makarevi Posts: 2 ✭✭

    Not connect home

    Help

  • Researcher
    Researcher Posts: 3 ✭✭
    edited March 29

    Dear Respected Support Team.

    Good morning. I hope you are fine and happy as well as healthy.

    I would like to request you as you might have noticed that my ID has been blocked for the connection. This might be probably because of the reason that I accessed with my two operating systems within short period of time.

    I request you please grant me the access and allow me the access to the machine with non-commercial user license. I am a research scientist and using it as complete private use.

    I have submitted the online renewal application last week. I don't know how much time normally it takes for renewal request. If it takes time, just let me know and I will wait for your helping kind support.

    I shall be thankful to you for kindness. I will wait for your kind approval and acceptance of my request. This will ease my work.


    Best greetings and stay healthy.

  • HUGHFARN
    HUGHFARN Posts: 1

    Iuse team viewer on my laptop to access programs on my home computer which do not allow me to access on my laptop whilst I am outside the uk but it has been locked alleging commercial use, but I do not use it commercially (I am almost 80 yrs old!

    I cannot contact team viewer by phone as they do not accept calls from non commercial users.

  • AJ112
    AJ112 Posts: 0
    edited March 29

    Hello/ I have a free account I use for a few family members. Today I was helping my sister clean her machine and I was thrown offline with a notice that I am locked out.

    account is under [removed per Community Guidelines]

  • lawlesi
    lawlesi Posts: 0 Newbie

    I down loaded the free version and now it want me to buy a licence

  • Hendos4
    Hendos4 Posts: 2
    edited March 30

    Does anyone other than me, think that the TeamViewer suppliers, are cutting of those on private use, causing them stress, especially when they are trying to voluntarily help family and elderly friends, via remote access (UNPAID-NOT FOR PROFIT OR WAGES, SOLELY PRIVATE USE!!!!) which they state is free. I think that they are doing it deliberately, trying to force people to pay for it, instead of getting it free.

  • Hendos4
    Hendos4 Posts: 2
    edited March 30

    You must of remote accessed someone's computer and they decided that you must be a business.

  • Researcher
    Researcher Posts: 3 ✭✭
    Answer ✓

    Thank you so much. The problem has been resolved. I thank to the support team and community. and I am really thankful to the management. They are very helpful and supportive.

  • bigvalbowski
    bigvalbowski Posts: 3 ✭✭

    How long does the reset take to go through? I requested mine on the 23rd but no change as of yet.

  • wyerichard
    wyerichard Posts: 0 Newbie

    I have been using teamviewer free license for a couple of years. I link my laptop in Singapore to my 97 year old mum's laptop in Bedford England and keep her windows system running skype to allow people to call her and talk to her. Recently she had (still has) a problem with windows update which meant I was online more than usual trying to fault find and sort the issue. I suddenly hit a limit and my sessions became time limited making fault finding impossible. I wrote a one star review on Trustpilot and within an hour was contacted by a Teamviewer person who told me about reset function on the website. I carried this out and rewrote my 1 star to 5 star because this software really is good for what I need and prior to this has worked faultlessly.

    However I am still stuck on time limited sessions and there are now two issues with her machine that require more input. This just isn't going to happen in the present scenario. How does a person on a free license get to talk to Teamviwer people to try to sort this out?