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Commercial use - Connection time out

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  • Complications
    Complications Posts: 0 Newbie

    Hello

    I am using the free version of team viewer, my account recently got limited due to suspicion of commercial use, so i went in and filled out a form to regain access to my account. I failed to realize that i had to put in my phone as part of the devices, and cant edit the application.

    what to do?

  • Hello,

    wondering if there is any way to stop the team view from timing out?

    Thanks

  • thenufoxx
    thenufoxx Posts: 0 Newbie

    Very close to finding another remote management solution, I have just been connecting with my tablet and phone and now barred from using any teamviewer connection, with no support, tried twitter, no support no solution...not happy with it, not paying when only light use between a cpuple of personal devices

  • TheBlakey
    TheBlakey Posts: 5 ✭✭

    I have been trying to get my free account reset for a couple of months now, I fill in the form with the details and it all seems to go through but I have no response. I get the message that it takes 5 days to process but nothings seems to happen after that time. How can I convince TV that I am not using as commercial ( Just my PC and several laptops ) ??

  • killachris
    killachris Posts: 1
    edited January 18

    hi i have a server that i have my files on and use it for personal use not for bussiness i stor photos videos and persnal stuff on it and now i can not access my server cause my account is blocked cause i conect to it to muchany help i cant find any help on there web site or [removed per Community Guidelines] please help me

  • TumainiTiger
    TumainiTiger Posts: 1
    edited January 19

    I connect to my father's pc sometimes (1/2 times a week) so I'm not using it for any commercial use. Today I got an error saying the app thinks I'm using it for commercial purposes but I'm not.

    Is there a way to unblock my account? I don't want to pay to help family out with their pc or share my screen with them...

  • joshss7
    joshss7 Posts: 1 Newbie

    What a joke. I'm getting the same commercial use error. It's really frustrating when you're at your work PC and try to connect to your work PC to let family members know your phone has no battery. I'm not signed into Telegram or WhatsApp Web on my work PC and usually remote to my home PC if I ever need to do so.

    Thanks TeamViewer for your planned sabotage into getting premium licenses from free users.

    Looking for an alternative, and I'm not buying a Man Untied kit till you stop sponsoring them.

  • EdwardUK
    EdwardUK Posts: 47 ✭✭

    Whilst some valid criticism can be directed towards TeamViewer in the way they have handled things I think it is perfectly legitimate that they clamp down on people using their software in a work environment using their free tier. TeamViewer makes it very clear in their literature that the free tier is not available in work environments.

  • Nicholls
    Nicholls Posts: 0
    edited January 24

    [removed per Community Guidelines]

    I can't use TeamViewer anymore as it's unreliable in flagging me as a business user when I need it the most, like going on holiday and then barred from accessing my own machine. This has happened to me so many times now over the last 7 years that I would be a fool to continue using an unreliable app that can fail at any given moment (by design). It's basically ransomware.

    [removed per Community Guidelines]

  • the app is telling me to buy a subscription because i have been blocked for "very high activity level"

    all i use teamviewer for is accessing my server pc so i can run my private mc server and my home plex server

    none of that is commercial so i dont think i should have to buy the subscription

    is there a way to fix this


  • In the past, I was flagged incorrectly for commercial use. I use Teamviewer to help my elderly parents with remote computer issues, and filed a ticket to fix this - which I believe was corrected... but I still get kicked off every 2 min when helping my folks remotely

    How do I get back to uninterrupted connections?


    Thanks

  • Toucan69
    Toucan69 Posts: 0 Newbie

    Hi,

    I'm an very old user of the free version of Teamviewer, ONLY USED for private usage for my Family, Parents aged now between 80 and 90 !!!

    I can give the proof, a list of ID for example (3 ID's)

    Please, explain me what i need to do, to declare, to post, wich version to use, not to be ejected like a sharper.

    Il like your solution. I use the last version today.

    Thank's in advance,

    Best regards

  • Fishmole1983
    Fishmole1983 Posts: 0 Newbie

    anyone know how to resolve this issue a while ago I was using this app when I was blocked for apparently using it for commercial purposes the only thing I use it for is to check messages and operate my phone I'm paralyzed from the neck down and that's the only way I can use my phone and the reason I'm on from morning to night is so that I don't have to constantly call someone to connect my phone every time I want to use it. it is a fantastic app and it would be really helpful if I could use this app again as I've been unable to get any other such app to work. Thank you

  • Jamie_P
    Jamie_P Posts: 1
    edited January 31

    I have the same issue. I have used private and free TeamViewer for years to help my (now 94 year old and partially sighted) mother access her PC and emails etc. Today it decided (perhaps because the system scanned an estimate she had been sent for a roof repair) that our use is commerical.

    It seems one can only get a ticket to resolve the issue by paying.

    This thread gives me little optimism about being able to sort it out.

    I moved my Mum to Team Viewer when **Third Party Product** went all commercial.


    [removed per Community Guidelines]


    My mother is a hundred and fifty miles away and I cannot leave her in isolation

  • EdwardUK
    EdwardUK Posts: 47 ✭✭

    Simply ask for a reset back to free use. Make sure you include the ID for your machine as well as the ID for your mother.

    Click the following link to start the reset process.

    https://www.teamviewer.com/en/reset-management/

  • Carmen_Lena
    Carmen_Lena Posts: 1 Newbie

    I have a fee account that I probably used a lot during Covid. Since then I don't use it anymore but when I try to connect to my office computer, it gives me this message and disconnects after a few minutes. Please help.

  • Carmen_Lena
    Carmen_Lena Posts: 1 Newbie

    I meant free account not fee.

  • philby1944
    philby1944 Posts: 1

    I seem to be getting a message saying I have been blocked for using my computer for professional purposes, I only use(Free) Team viewer on a weekend for the race meetings ratings I do on my main computer & since I got a new computer & tried to set up Teamviewer I have run into this problem, what can I do to sort it out?

  • DenisL
    DenisL Posts: 2 Newbie
    edited February 8

    Hello everyone,

    • I need a help with my non-commercial use license. I've created request 24 of January 2022 with explanation and full details BUT still haven't got an answer ... Could someone guide me what to do where to call, please. I tried to call several times to [Personal information removed] and all i been told to go tp the page and make request ...
    • Thanks


  • ajkumar1
    ajkumar1 Posts: 0

    Your conection has been blocked because one of your connection partners seems to be using the software in a way suggesting proffesional work.......


    What do I do to solve this? Thanks

  • GCN
    GCN Posts: 1
    edited February 8

    I am a former professional user and had a paid licence. I am retired since 2021 and would like to use the account for family help and my private connexions.

    I have keept my computers and in the meantime also the computers ID. When I tri to connect, it gives me " trial expired".

    It seems that the PC IDs are registered within Teamviewer-Servers. How to get them cleaned ?

    regards Georges

  • Heathsideboy
    Heathsideboy Posts: 3 ✭✭

    I recently updated Team Viewer on my PC. Ever since then, when opening Team Viewer and trying to pair it with my phone, a window comes up that says, 

    "We are sorry for the interruption. Your connection has been blocked because of very high activity level. If this activity is intentional, please subscribe to a licence plan to continue connecting."

    I am disabled (paralysed from the neck down) therefore I cannot use my hands or fingers. I only use Team Viewer on the odd occasion so I can project it from my phone to my PC. This is the only way I can use & choose things from my Android phone. I am definitely not a professional user. Is there anyway that this can be rectified to how it was originally so that I can use it as a free user again?

    Thank you

    HB

  • Heathsideboy
    Heathsideboy Posts: 3 ✭✭

    I recently updated Team Viewer on my PC. Ever since then, when opening Team Viewer and trying to pair it with my phone, a window comes up that says, 

    "We are sorry for the interruption. Your connection has been blocked because of very high activity level. If this activity is intentional, please subscribe to a licence plan to continue connecting."

    I am disabled (paralysed from the neck down) therefore I cannot use my hands or fingers. I only use Team Viewer on the odd occasion so I can project it from my phone to my PC. This is the only way I can use & choose things from my Android phone. I am definitely not a professional user. Is there anyway that this can be rectified to how it was originally so that I can use it as a free user again?

    Thank you

    HB

  • DenisL
    DenisL Posts: 2 Newbie

    Looks like my issue not going to be solved as no answers here no answers over the phone either

    Well... TeamViewer its very upsetting as I thought to buy a licence after trying a free version BUT changed my mind


    Please, delete my account !

  • Hamselv
    Hamselv Posts: 1
    edited February 15

    So I was messing around with some vpn setup in my router yesterday, and all of a sudden My TV free license was canceled! What the **bleep** is going on with TV?

    Furthermore, TV support is not available for their **bleep** free use leeches licenses so it seems there's is nothing to do but complain about it to other free users that doesn't have any way of helping..

  • Hi,

    I've always used TeamViewer on a personal, non-commercial license. A few years ago I connected my personal laptop to a corporate network. I was a consultant at the time, and I had to connect my device to that company's network. Something triggered on my TeamViewer account and changed it from personal to commercial.

    I don't use it for commercial purposes. How can I have this changed back to personal?

    Thanks

  • pcuser
    pcuser Posts: 0

    so what's the process for unblocking your blocked account? that i have been using for years?

  • Teabag
    Teabag Posts: 0 Newbie

    Hello!

    I have used Teamviewer for a long time, I use this to connect to my personal computer that controls a variety of game related servers.

    This issue occurred about an hour ago and I cannot seem too resolve the issue. After selecting the "I understand" option, Teamviewer will close after one minute of connection.

    I only use Teamviewer for personal use, so I am confused why I am getting this issue now.

    Any help would be appreciated

    .

  • user3d
    user3d Posts: 1 Newbie

    Hi All,


    I have the same issue. Whenever I try the link www.teamviewer.com/en/reset-management to start the process to reactivate the account, it's giving me "504 Gateway Timeout Error"

    Is legit personal access no longer free? Has anyone have any luck in reactivating their account?


    Thanks!