Commercial use - Connection time out

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Comments

  • petermøllerbirk
    petermøllerbirk Posts: 1

    This is a google translation.

     Hello

    I have been using teamviewer for many years, helping some of my friends. I haven't had problems before, but now I get a message that I use teamviewer as a business, this is not true, I am an 80-year-old private person who helps, among other things. my grandchildren with their computers.

    Can you do something so I can use teamviewer again?

    Regards, Peter Birk

  • homeuser00
    homeuser00 Posts: 1

    What happened to my free account? I use it only for private purpuses.

  • mrdjman
    mrdjman Posts: 6
    image.png

    I have used Teamviewer for YEARS...and I don't use it commercially - just between my own computers, 1 computer that my in-laws have, and 1 computer that I help a friend with...for FREE...so I'm confused why all of the sudden it won't allow me to connect to anything.

  • mrdjman
    mrdjman Posts: 6

    Lovely that I was 'warned' for this...and now I'm in a 367 page thread that may or may not provide a solution.... If I'd have found a solution I wouldn't have 'reposted' the question... My account wasn't flagged for commercial use. Ugh...the runaround...

  • mrdjman
    mrdjman Posts: 6

    I finally got the reactivation page to work...only it didn't add the 2nd ID that I put in - which seems to be the one having the major issue.... If I go back to that page, it just says that my form has been submitted...that's all fine and good, but it doesn't include the ONE ID that seems to be the problem. Now what?

  • mrdjman
    mrdjman Posts: 6
    https://community.teamviewer.com/English/discussion/comment/144831#Comment_144831

    Evidently, TV has labeled a bunch of us as 'commercial'....must be FB Fact-checkers getting new jobs... You have to submit a request to have your 'personal' status reinstated, but they say that if they deem you commercial again at any time...they'll limit your access...again...and again...and... I made the mistake yesterday of only submitting ONE of my IDs and it evidently only allows ONE submission per 24 hrs. I was able to add the others this morning.

  • bautdiaz
    bautdiaz Posts: 2
    edited May 2023

    Every time someone try to connect to my computer it says: " Your TeamViewer session has timed out and will be closed.

    Why is this happening? I have the updated version.

  • john2001plus
    john2001plus Posts: 1
    edited May 2023

    My 83-year-old mother occasionally needs help with her computer. Both she and her 86-year-old husband have trouble using a computer. It is necessary for me to provide them with some assistance.​​

    When I connect, Teamviewer informs me that there is a problem with her license. It throws me out within a few seconds.

    Her Team Viewer ID is [removed per Community Guidelines]. 

    My ID is [removed per Community Guidelines].

    I have contacted you before about this problem and you have fixed it before but the problem comes back.

    When I first got Teamviewer, your service claimed that it was free for non-commercial use. Both my mother and I are non-commercial use. 

    I have 3 computers, a couple of tablets, and an iPhone, so occasionally it has tried to flag me as commercial use.

    --

    Best wishes,


    John Coffey

  • mrdjman
    mrdjman Posts: 6

    Well...the form works...and TV is pretty quick about resolving... What I don't like is the dire warning of pending doom if they so decide you're going commercial again. I would think that they can see what connects to what and how often... Just make sure you put in EVERY ID you have for any computer that you connect to or from...

  • bazbsg
    bazbsg Posts: 112

    I've had the commercial use problem with TV twice. Both times it was resolved but it took over a month the first time.

    Now I have a problem because they removed the VPN capability from the free version. They say it was because of "user feedback" and "to serve our free users better" and "to make it easier and more accessible for you to connect with your friends and family remotely". I don't get that. For the people that don't need VPN, they just don't push the button. The button is still there but disabled. So not sure how this change made it any "easier and more accessible". For me it is now less accessible. I used to use it to backup some of my mother's important files to my PC in case her PC crashed. Now I can no longer do that. So less accessible and I don't feel better served.

    But it's not just TV doing this. I tried another program. I won't bother saying which one because the name will be censored. The very first time I used it, I was flagged as commercial. It said my pattern of usage showed commercial usage or something like that. How can I even have a pattern on my first use??? I did write to them and got it set back to free usage.

  • sukpmp
    sukpmp Posts: 3

    Hi, is a free licence for Private users still available. I have tried connecting to a couple of PCs and get messages about the licence limiting the maximum session duration but I've not connected. I wait for new time but I get the same issue again and a later time and on it goes!

  • tsparks
    tsparks Posts: 6
    edited May 2023


    I need a new ID# since my current one keeps telling me I am using TV commercially...

    I AM NOT. You have reset my ID several times and I still have the same problem.

    Can you send me a new ID#?

  • tsparks
    tsparks Posts: 6

    I need a new ID# because my current one keeps telling me I'm using TV commercially...and I AM NOT.

    You have reset my ID several times and I have the same problem.


    -tom

  • kabannister
    kabannister Posts: 1

    I was erroneously flagged as using team-viewer commercially on my Linux machines I submitted a request to have this flag removed and return functionality to my account, this was done on the 26th April 2023. This is the second time that the account has been falsely flagged. Last time it took less than 7 days to get a response and rectification. It's been a month and I've had no communication whatsoever. There are several elderly family members that rely on my help and this has seriously impacted them, in one case leading them to falling victim to a fraud scam as I was unable to help them when requested.

  • JeffreyMGeorge
    JeffreyMGeorge Posts: 8

    I have a free TeamViewer license. I thought that this would allow me to connect remotely from one computer to another. My goal was to connect to my home PC while out of town, but I keep getting disconnected with some message about needing a license upgrade. Am I missing something? I tried to find online chat support, but I couldn't find anything about that.

  • JeffreyMGeorge
    JeffreyMGeorge Posts: 8
    edited January 17

    Who **bleep** runs this community site? Issuing warnings for asking a question about a product that doesn't work the way it should while, at the same time, not providing a resolution? What **bleep**.

  • DruidTech
    DruidTech Posts: 2

    I have a friend I help that is Elderly partially blind and infirm. Somehow when the question of personal or corp came up she selected corp and now I can't log on for more than a min or so. How do I get her account back to personal?

  • JeffreyMGeorge
    JeffreyMGeorge Posts: 8

    Does the generate and upload PDF for the reset link even work? It doesn't do anything for me. I would never give this company any money when they can't even support what they already offer.

  • TomaszT
    TomaszT Posts: 1

    For some reason my private one has been marked for commercial use when it has not been used for this. I use the program to connect with my family members to help them use the computer. Please help me solve this problem.

  • JeffreyMGeorge
    JeffreyMGeorge Posts: 8
    https://community.teamviewer.com/English/discussion/comment/145269#Comment_145269

    You won't get any help or support here. There's nothing anyone in the community can do about it, and TeamViewer doesn't offer support to their free accounts.

  • Vago
    Vago Posts: 1

    I use TeamViewer a couple of times a year so I do not have a Licence.

    After say thirty seconds of use it says I have over used the system and locks me out.


    I have TeamViewer on the start up on my PC would this be the cause, even though I am not connected to any other PC

  • Furhat
    Furhat Posts: 1

    I have used TeamViewer for years for private use and now for some reason I am notified that you suspect me of professional use. This is an error, I only use it to support my friends and family as well as manage my own servers. I do not get paid for any support I provide and should not be regarded as a commercial user. How do I get this overturned?

  • jmcmahon97
    jmcmahon97 Posts: 1

    commercial use suspected. not true! i'm only using teamviewer for family and friend. how can i get my personal free account re-activated?

  • Radix257
    Radix257 Posts: 1

    Hello,

    I have been a licensed user for the last 4 years and starting from April 2023 I retired from work and therefore canceled the TW subscription.

    Now TW keeps considering me a commercial user and denies me to run it in "private non commercial" mode. After 5 minutes any connection I open is been closed.

    Since I often need to connect to my son's or my wife's PCs to assist them with complex computer tasks (but simple to me :) this is quite annoying.

    How can I restore the "standard" behaviour of TW on my PC ?

    Best regards,

    Radix257

  • Jen_Godin
    Jen_Godin Posts: 1

    I am currently in the same situation and would really like being able to keep using the service. For us it doesn't even give us the 5min, it blocks after not even 2min at times.

  • JoeF4369
    JoeF4369 Posts: 2

    I'm using my personal account, not the company account. How is this fair that a company I left 2 years ago is affecting my personal account?

  • melardev
    melardev Posts: 1

    Hi, I am using TeamViewer for personal use, I spend most of my life in two countries, and I have computers in both, at the start I used to connect fine between computers, but now, I get an error saying that I am not using it for personal use and so the connection closes immediately, how is that? it is easy to check, if i was using it for business, then each time would be a different user, however, i always use Teamviewer with the same pcs, can anyone Teamviewer staff check and get it fixed, please?

  • fornarij
    fornarij Posts: 1

    Hi,

    I'm using teamviewer for private reasons (cot commercial) to fontrol my pc at home when i'm not there or to help my father on his laptop. Most of the time i use the software i have installed on my enterprise pc. Do the use is private, the computer in ehich the program is installed is not. I suppose this makes Teamviewer believe i'm using the program for commercial and the program limits my session to 5 mins. What must i need to do to unblock the account? Or i have misread the terms and i cannot really use the program for private purpose from a commercial pc?

    Thanks and sorry for my bad english

  • phkoehl
    phkoehl Posts: 1
    edited June 2023

    hi all

    I'm an "old" user of Teamviewer, using it occasionally to help remote friends and relatives when they experience difficulties with their computers.

    Never had any problem.

    Today it seems that I'm now considered as a "professional" user, despite the fact the number of "my computers" is still the same.


    Do you kow what happened ? New policy from Teamviewer ? What are the criteria that make you considered as a professional user ?


    Thanks in advance for your help

  • Le_Chriesi
    Le_Chriesi Posts: 2

    I found an article that might help.

    https://community.teamviewer.com/English/kb/articles/5265-commercial-use-suspected

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