Commercial use - Connection time out

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Comments

  • phkoehl
    phkoehl Posts: 1
    edited June 2023

    hi all

    I'm an "old" user of Teamviewer, using it occasionally to help remote friends and relatives when they experience difficulties with their computers.

    Never had any problem.

    Today it seems that I'm now considered as a "professional" user, despite the fact the number of "my computers" is still the same.


    Do you kow what happened ? New policy from Teamviewer ? What are the criteria that make you considered as a professional user ?


    Thanks in advance for your help

  • Le_Chriesi
    Le_Chriesi Posts: 2

    I found an article that might help.

    https://community.teamviewer.com/English/kb/articles/5265-commercial-use-suspected

  • User274637
    User274637 Posts: 2

    Teamviwer is blocking access to my personal pc With the new update, can someone from support assist?

  • Dark_Lycos
    Dark_Lycos Posts: 2
    edited June 2023

    Same for me ... second time it happened, last time I contacted the support and they unlocked my account..

    I have to redo it ..

    That's just a bot cheking your usage of the app I think.

    I also help friends and family, but most of the time I access my computers and I use it very very often, but still a personal use ..

    Good luck 😁

  • Le_Chriesi
    Le_Chriesi Posts: 2
    edited June 2023

    How did you contact support. Am having the same issue but can't find a way to.

  • Henhead78
    Henhead78 Posts: 1
    edited June 2023

    Same just happened to me, it happened a good few years back and managed to get it fixed,


    Bur having issues contacting care some one this time. Will try above link. Fingers crossed.

  • kyungmohwang
    kyungmohwang Posts: 2
    edited June 2023

    [removed per Community Guidelines]

    I'm using the program for non-commercial purposes.

    Please release the restriction on my ID

  • CrazyCanuck75
    CrazyCanuck75 Posts: 1

    I have been using TV for a long time and I just got a notification this morning (attached)

    I have not changed my usage behaviour and all the computers I am accessing are all on the same subnet in my home. I have 5 computers in my list that I access and they all have Win 10 on them.

    The only thing that I can think of is I forgot to close a session on one of my computers overnight so maybe that triggered something.

    Of course, using the free license I can't contact TV support to find out why things all of a sudden changed.

    Any ideas on how I can get this resolved?

    Appreciate any insight into this issue.

    Thank you.

    Teamviewer message.JPG


  • bhalfhill
    bhalfhill Posts: 3

    I get suspected commercial use error. I never made a penny off of using TeamViewer. This is beyond annoying. I am disabled I use Teamviewer to access other computers in the house or to help out my brother with computer issues. Please fixed this.

  • WBurchnall
    WBurchnall Posts: 2
    edited January 17
    https://community.teamviewer.com/English/discussion/comment/145559#Comment_145559

    I'm in an identical boat. It is so frustrating. I literately, just login to help my parents recreate "short cuts to their banking" on their desktop. I don't use it commercially. I assist my aging parents FOR FREE. I connect to two PCs total. My parents and my own home media server. WHAT **bleep** is going on with Team Viewer that I can't connect for more than 60 seconds before being disconnected? My media server is in another city from me right now so I cannot connect long enough to do ANY MEANINGFUL TASK like start a download, get my media server to refresh my library and so on.

  • WBurchnall
    WBurchnall Posts: 2
    edited June 2023

    THIS IS SO FRUSTRATING that Team Viewer says we will get 5 minutes and we get disconnected after 60 seconds. [removed per Community Guidelines] I might never go back to Team Viewer, even if you do unblock my account in up to "5 business days". TEAM VIEWER, you are LOSING popularity and customers.

  • bhill126
    bhill126 Posts: 1
    edited June 2023

    Our research group in our school uses Teamviewer to monitor the processes on one of our lab machines, and it seems that recently the free license was restricted for some reason. The ID is [removed per Community Guidelines], would it be possible to get the time restriction removed from that ID?

  • KK_1
    KK_1 Posts: 2

    Need help, please. I can't work and TeamViewer refuses to speak with me since I have a free account. . :-( Since yesterday, they are trying to force me into a paid account. It's just me; same IP can be proven. No one else here/no other users. I log in to my personal PC in my office from my laptop. That's it. And no activity is different then all the prior months. It won't let me log in. It has me blocked. 'Usage suggest sharing' and 'usage suggests supporting others professionally.' How do I get this unblocked, before I end up unemployed? Thank you.

  • danilopez
    danilopez Posts: 2
    edited June 2023

    I just connect with my 92 years old father, to help him with his computer issues, but it keeps logging me off.

  • Robert_1979
    Robert_1979 Posts: 2

    Hi Team,

    I was connected to another PC to trouble shoot and was disconnected after 2 mins or so, I tried again and was blocked then, happened a few more times.

    I only use TeamViewer on occasion have not used it for weeks - what could be the reason?

    I could as well not log a ticket with the team viewer team as it kicked me out during the login process and asked for my password again.


    thanks,

    Robert

  • subzeroed
    subzeroed Posts: 1
    edited June 2023

    Hi everyone,


    yesterday my account was restricted as the pattern recognized my usage as proffesional to others. Well, this simply cannot be true.


    I have three PCs, two from my parents and all in all, in a whole last year, only maybe that I have accessed up to 5 other PCs from friends and family. How can this be considered as professional usage?


    Please advise.


    Thank you!

  • GeniusKim
    GeniusKim Posts: 1
    edited June 2023

    hello

    When I try to connect to the PC at home from outside with TeamViewer, it automatically shuts down after 5 minutes saying that commercial use is suspicious.

    It is very embarrassing to see this message even though I was using it for simple personal use, not for commercial use.

    Please keep the free use available.

  • ravindradg
    ravindradg Posts: 3
    edited June 2023

    Hello

    I am a personal home user.

    Due to my travel schedules, I cannot continue to use newer ips from different countries to access my bank and financial websites. I need to use a "not always changing" wifi/IP to access them daily.

    So I am using TV to connect from my nomadic laptop to my home laptop.

    But TV says that I am using this for professional usage.

    Please help and unblock me.

  • AntonioRubio
    AntonioRubio Posts: 1

    Hi all

    Same here ... since today I get the message "commercial use detected" and I am a personal user that only connect to my father's and a friend's computer to solve occasional problems.

    It seems is impossible to open a ticket, so please help me with this issue.

    Best regards

  • Popol
    Popol Posts: 4
    edited June 2023
    erreurteamviewer.jpg

    This morning while connecting to a friend to help him solve an issue, I got this message. This already happened 5 or 6 years ago. This should be a problem in the way TeamViewer is detected the commercial usage. I am using the remote control feature only 1 or 2 times a month, mainly to support friends with their computers.

    It should be easy to check my connections and get confirmation of my usage.


    Can someone check this and correct my blocked profile ?


    Thank you

  • Kaka119
    Kaka119 Posts: 2

    I got same today im use to check time to time my home nas and servers. Whey banned account for personal use of my own computers

  • Popol
    Popol Posts: 4
    edited June 2023

    Finally found a link where you can request to reset this ==>

    I apply with the French link ==>

    You should be able to find the same in English or any other language.

    So far the request is submitted but no answer yet.

    Hope this will help you.


    While posting, I was not authorised to post the links, so I tried to add them as text file attached.


    So txt file, does not work, I put it as pdf.

  • Sigfridoal
    Sigfridoal Posts: 2
    edited June 2023

    I have been using Teamviewer's free licensing agreement for a long time. Recently, I've been getting notifications about them suspecting that I am using the product professionally, which is not the case since the only computers I have under my TV account belong to my relatives, like my son, brother, grandson, mother-in-law and even my ex-wife, and believe I do NOT get paid at all. All of these people rely on me to keep their computers updated in as much as the Windows O/S is concerned are they are terrified of screwing up or having to do anything with their respective computers. Let me reiterate, I only do it because they are family, yet I do not even get an invitation for lunch or any kind of remuneration. How should I go about letting the Teamviewer folks that I am NOT using the product as they suspect?

  • Verschuren
    Verschuren Posts: 1

    I have the same problem

  • georgefc
    georgefc Posts: 3
    edited June 2023

    I have used the free version of Teamviewer since 2011. I am an amateur astronomer and use it mainly to control the PC in my observatory at the bottom of the garden.

    I also occasionally use it to help friends and family if they get computer problems.

    Today I was trying to help a friend clear out space on her laptop and was stopped, with a "We detected you may be using the free version professionally" message.

    I assure you, I have never received anything other than a verbal 'thank you' for my help!

    I have found the Reset Management page but am at a loss what to enter in the ID number placeholder other than my username, georgefc or the ID number [removed per Community Guidelines]. I have checked emails from you and have never been sent any other numbers.

    I attached a screengrab below.

    image.png


    Please can you advise?

    Thank you,

    George Carey

  • Popol
    Popol Posts: 4

    So I posted my reset request this morning, so far no answer.

    Any idea how long it can take to be processed ?

    Thank you.

  • jctech2025
    jctech2025 Posts: 3

    Hi All,

    I'm using the app to remote into my own computer to monitor and maintain it. I usually have it connected throughout my workday so I can test things from my home machine as well. Lately I been getting this message saying my session time is going to expire because its says it appears that I'm using it to support devices commercially? Then sometimes is says I have exceeded my limit of sessions? All I'm doing is monitoring my own personal device. Anyway to stop this from happening? I decided to use Team Viewer instead of opening port 3389 to my home network.


    Thanks

  • georgefc
    georgefc Posts: 3

    I filled in 2 ID numbers, but the pdf only shows 1. Going back to the entry page just repeats that I have successfully sent the form. There does not seem to be a way to add IDs.

  • Analogpanther
    Analogpanther Posts: 3
    edited June 2023

    Good afternoon,

    Recently (today) my Teamviewer Free license is saying that it thinks I'm a commercial user (I'm not, at least not with this account, my employer was a previous subscriber). I use my personal account to connect to my own machines as well as family to help support them when I can't go to their locations and they need help. I am not using Teamviewer for business purposes. How can my account be reset?

  • Landshark2007
    Landshark2007 Posts: 2

    I went to use TV for the first time in months only to be advised that I must buy a license as I am being treated as a business user. I help two people (brother and sister) who are family friends and who are totally dependent on their computers to keep in touch. I have never charged for this, and have only ever used TV to help these two people. What is going on?

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