Commercial use - Connection time out
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Yesterday I was trying to connect to my aunt and uncles computers to help them with some updates.. I was able to connect to my aunts computer with no problem, when I tried to connect to my uncles computer I would get a message about there being a licensing issue with this computer and then get kicked off after 1 minute. It makes no sense as I have been able to connect to these computers in the past and this is not for commercial use.
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What do I need to do?
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It's been a couple weeks since I submitted a form for an ID reset and no one has gotten back to me and reset it. I know you're not supposed to post here about it, but I don't know any other way to get the message across that I think my reset request was maybe forgotten. I am unable to submit a new request either, because when I go to the form, it automatically skips to a screen that thanks me for submitting the request and then it provides me with the PDF of the form that I submitted a couple weeks ago.
So again, I cannot fill out the form, because it's already filled out and not letting me fill in a new one like I said.
I know mistakes happen and my reset request probably just got missed, so I'm asking for someone to please reach out to the support team for me about this. I really need the ID reset. Thank you!
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why am i getting commercial use block outs
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I have used TV for many years. i only use it to control my own machines to download and store files remotely on my data server in my basement. i do no commercial work or anything else. Is this no longer supported in the free license?
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Hello, As a free user I keep receiving the following message. I've filled out the form to reclaim the free license using the link below but its been over a week and still nothing has been fixed. Of course as a free user I'm not entitled to contact Team Viewer support.
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how long have people had to wait for reset? It's been a week for me.
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Thank you for the help RoninBonita. The reset worked.
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I help my old patents with their phones and computer. This is the second time it suspects commercial use. It has been nearly a week now and it has not reset. I can only assume Teamviewer was hacked and is unsafe to use because this is the second time in 2 years this happens and thus someone else must be using it commercially. I will post this information out there so other can watch for the same issue. I willbe buying **Third Party Product** as Teamviewer acts like adaware or it is hacked. Anyone else having the issue?
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It's been 10 days and I'm still getting the Commercial Use Suspected message. I've done the reset and if you try again, it just says submitted already. I've used TV for over 10 years and every few years I have this happen but it has never taken this long to resolve. I'm retired so I'm not using it for business purposes, more for keeping track of computers and home automation stuff around the house that run headless. I realize this is free useage of a product, but there should be a simpler way to do this.
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the error message is this:
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We use Teamviewer only when we are away from home. We have 2 desktop computers at home and 1 laptop we carry with us. Teamviewer is now saying I appear to be using it for commercial activity but actually I haven't used it in months. How do I get this fixed? Thanks.
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I use a free teamviewer account to help friends and family as I am the most tech savvy person in my circle. Since I'm semi-retired, I have plenty of time to do this, and will have some long sessions on occasion.
I submitted a reset form on April 5th, and the message upon submitting was that I would get a response in five days. It's almost double that now and I haven't heard anything and I'm still blocked.
Since this is a free account, I can't contact anyone at TeamViewer to check on the status of my reset request. I'm hoping someone at TeamViewer monitors these posts and will respond.
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Hello,
I use Teamviewer as free user cause I'm not a professional to connect from home to home and I have a timeout session everytime I try to connect now.
Is there changes for free users ?
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Hello everyone,
I only use teamviewer to access computer of my father in order to do what he is not able to do, via remote control. I tried also to remote access another of my computers in my house.
But when I try to access through ID and password a pop up window tells me that it seems I use Teamviewer for commercial purpose. This is not true and I only want to help my father or making tests by myself on my pc.
There is no suggestion on the pop up window a part waiting some minutes. But when I try access again after this time, the time remaining, goes further and I can't access.
And, of course, I don't need to buy a license for personal purposes.
Thanks for any help.
Federica
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I have tried REPEATEDLY to get thru this same problem!!! I've used the program for a number of years and now all of a sudden all this B.S.! I've removed the program, reinstalled the program, changed my password and done everything I think is being asked several times now, and am getting nowhere!!
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I also have been waiting multiple weeks for a response. [removed per Community Guidelines] but i am holding out hope for TV to do the right thing since I really do love the app, but not enough to pay $80 a month when other free options exist.
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Hi everyone, two weeks ago my account was incorrectly flagged as "for Business use" and now I can't connect to my computer to do work from school! (even for security reasons!)
I already submitted the form stating everything above, but they haven't responded yet and I am losing a lot of productivity... What can I do? Also, the TeamViewer ID that they ask for is the one over the password or am I missing something?
Thanks in advance to everyone!
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I also use TeamViewer on one personal computer, and they say it treats me as if I work in an office. Ticker #[Removed as per Community Guidelines] has been the subject of many support requests from me over the last two weeks.
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Hello. I have been using a free license with a blind friend for over a year now and all of a sudden we have been shut down and timed out. It says his license is no longer valid. He is Blind and therefore I help him often to navigate the internet as some sites are not visually impaired friendly using other Apps such as Jaws. We only use TeamViewer personally and are not commercial. The commercial fee of $400 for the year is a bit steep.
Can you help us resolve this as he has had no response from an email he sent TeamViewer.
Yours Gratefully
Eric
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They cut me off, and all I want to do is help my elderly mother. My transgression? I used a different computer in my home running a different OS to launch my Teamviewer client. I'm done with Teamviewer as I'll not beg. If they cannot figure out a better algorithm to determine legitimate private use, then it makes you wonder about other things they have screwed up with their product such as systems security. There are plenty of options. [removed per Community Guidelines]. After years of Teamviewer use in a non-commercial mode, I am done, not by my choice but theirs. Teamviewer is dead to me. Good luck to you.
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I also have been waiting multiple weeks for a response... but i am holding out hope for TV to do the right thing since I really do love the app, but not enough to pay $80 a month when other free options exist.
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I using my computer at work it runs windows 11 but it cuts off after about two minutes it not happenig on my phone or Ipad?
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i have submitted my request for a reset for my iPad over a week go me no response. How long does it take to get a reset. I am travelling and the iPad is my only device for travelling. Why does a rest request take so long?
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I have a personal Office 365 account and have all of my computers domain joined to my Azure AD. This has started creating a problem with TeamViewer. Historically I have used my work login to access my home system however I am not going to be employed where I work for too much longer so I am moving back to my personal account. That being said, I am getting blocked by TeamViewer when I try to connect to my personal machines because TeamViewer assumes work usage because they are Azure AD joined. What's the best way to get TeamViewer to work properly for my personal use without it thinking I need a license just because I have an Azure AD domain?
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