Commercial use - Connection time out
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try too connect my second Mac, but I got a licenses error, but I use a free version?
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I want to add my voice to the "commercial reset" form is broken. How are we supposed to reset the obviously flawed AI detection of commercial use when the form feeding us the reset PDF is broken and we can't put in a support ticket because we are free users?
I only keep using TV because they are reliable and keep the versions updated. If there was another option as fully featured I'd jump ship in a heartbeat.
TV SUPPORT: PLEASE HELP US NON COMMERCIAL USERS!!!
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Hi all... still the same problem: done a reset for 1 PC, then another for family computers.
Still don't have any answers from TW but honestly I don't know the procedure. I use it to help relatives... few PC...
Thanks!
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My TV personal use account has recently begun to tell me that commercial use is suspected. This was OK for a few weeks, as I could continue to use it. In the past few days, it has gone to a state of allowing a 5 minute connect window that times out in around 2-3 minutes, followed by failure to connect as I've timed out.
I've completed the form to reset personal usage.
How long does it typically take for a response to this form from the folks in TV?
TIA
Tom
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I don't know... in my case 5 days the first time
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I sent on September 18, 2023, a form to reset my account which is only used privately.
Anyone know how long it takes before you hear anything from their support, or your account is reset
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Thank you both for posting in our Community!
The first question I would like to ask you is: have you received any confirmation email about the successful reset of your ID(s)?
- If not, we kindly ask you to be a bit more patient. Indeed, all requests are processed in the order they are received, and some may take a little longer.
- If yes, you should normally be able to fill out the form again.
@JackA Feel free to come back to us if you received the email but are still not able to submit a new form.
We apologize for the inconvenience caused and thank you for your patience in that matter.
Best,
Jen
Modératrice Communauté Francophone / French Community Moderator
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Hi @JamesLightfoot,
Thank you for your post in our Community! 🌍
Could you please tell us if you have already received the confirmation email about the reset of your ID(s)?
If you have received it, you should be able to fill out the form again.
If this is still not the case, then I would suggest clearing your cache and cookies, and then trying to access the form again.
Let us know how it goes!
Best,
Jen
Modératrice Communauté Francophone / French Community Moderator
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Hello TeamViewer team
I'm using TeamViewer for long time ago with a free license with personal use
But in last days always the session get closed after a while like I'm using illegal license
I hope you give the opportunity to solve this problem
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Given the hundreds of really frustrated people here, with no solutions and little help from TV, I thought I'd share what I think I've figured out, and hope it helps some of you.
- So far I've had my laptop restricted three times
- And I've filled out the unrestrict request form three times
- I never get any confirmation that my form was received. (The website says it was sent, but there's no email, no updates)
- I never get any notice that my request has been processed and my account unrestricted.
- They say it can take up to 7 days, but I've waited much longer than that. I don't think it has ever taken less than 10 days.
- But you just have to keep trying to connect, to find out if the restriction has been lifted. There won't be any notification.
Meanwhile, like everyone else here, I'm not using TV for commercial, so why do I keep getting restricted?
I did some testing, and I'm 90% sure I know why: Comcast Business.
When I use my laptop at any number of other places, it's fine. But as soon as I use it in a location that is on Comcast Business, BAM, I get restricted instantly.
AND,
That includes if you connect to many of the thousands of Xfinity Wifi nodes all over the country. Many of those are on a Comcast customer's home modem (so, no problem), but many of them are on a Comcast Business modem, and that makes TV think you're a Comcast Business customer, and BAM, you get restricted.
I've written to Teamviewer about this (strong) suspicion, and asked if they will confirm my theory, but they haven't given any authoritative answer.
BTW, here's a link to the form:
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Hi Jen,
Thanks for helping.
Yes I have received a confirmation email that the original reset was successful.
But when trying to repeat the process for other Ids the form is NOT presented again.
The sequence of events is -
Go to reset management
Please log in with your TeamViewer credentials to start the reactivation process. Click Here to Start
Login to Your Account
[Instead of getting the fillable form the following is displayed -]
Thank you, your request was submitted successfully. Please download the generated PDF for your records. Download PDF.
[And if the downloaded for is from the original request]
Hoping you can help.
Jack
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Hi everyone.
I have been using Teamviewer for some time and recently a pop-up appears warning me of a suspicious use of Teamviewer for commercial use, but I only use Teamviewer for private purposes. How can I solve the problem.
Thank you for your time.
Matteo.
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I've been using the free personal account for many years. I had a PC fail hard, so when I installed it on that PC, I couldn't get it to work, something about already used three devices? Is this something new?
I have not been warned about commercial usage.
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Thank you for your answer!
You were very kind!
In the form I indicated 8 of my contacts; Does this mean I can add 2 more contacts at my discretion or will there always only be 8 contacts left?
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Hi,
I have received a pop-up that says "Commercial use detected". I have already filled out the reset request, but I haven't heard anything for a couple of weeks.
How long will it take for it to be reset?
-Mia
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I'm having the same issue. I submitted a form and I can't submit another form. Ying Q in support asked for details which I gave her but she's ignoring my community posts and DM's. Lots of people are having this issue. You have a website problem. You are severely letting down people who depend on the TeamViewer to support their families.
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Jen W.... Now the website won't let us send DM's. How are we supposed to get help if we can't contact you?
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[Removed as per Community Guidelines]
I'm having same problem. All of my ID's have not been reset to free.
What can I do to accomplish the problem?
[Removed as per Community Guidelines]
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I am getting message about suspicious use even though i am using it for personal use. I just came to out of country and getting this message. What is it that you are seeing as suspicious activity? Please provide a solution to this. Its flagging false positive and I would like to know why. Thanks
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Hi all,
Thank you for commenting on our Community! 🙌
We're sorry to hear that you're having difficulties with our reset form.
@eipp: Could you please tell us if you have any error messages when trying to send us a private message?
@jjwillis39: With the info you provided, we could see that the reset of your IDs has been processed. Please note that we have removed your confidential data for privacy and security measures.
Best,
Jen
Modératrice Communauté Francophone / French Community Moderator
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I'm not going to upgrade and pay a fortune for the free program, only because your detection system is flawed and suspected commercial use.
I have not used TV in weeks, and today I logged in welcomed by that message.
Review the case and remove the alert.
It's clear that it's not working as advertised.
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Hi,
I'm having the same issue. I submitted a form and I can't submit another form.
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This week, I had my Teamviewer reset for a second time due to the system deciding I am a business, this for assisting my Mom in another part of the country.
Now, I am still limited to 5 minute sessions and I get this message every time I connect. Both my Mom's and my PC are on my account. So I have no idea what this is about
I also look after my Dad's, wifes, step kids, brother's and sister's computers. And I have the same thing on all of them now.
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Thank you, your request was submitted successfully.
Please download the generated PDF for your records.
This is the only text that gets bounced back to me. I don't see the form at all. Have even cleared my cache still no change. Tried a different browser still no change.
Please assist.
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Hey all! Like the title says, I am on the free license, only using TeamViewer for personal use to access my studio computer when I'm not at home. I started getting messages about license mismatch etc, and did some research and concluded that TV flagged my account as suspected commercial use. No worries, I went through and submitted the reset management form that I'd found elsewhere in this community (cheers for that!). However, I misunderstood a part of the form and only submitted the TeamViewer ID for one of my devices (I use a number of different devices to connect to my home studio computer). So even though I got a nice response from TV saying "ok, you're good!", I'm not actually good. Still getting that error message.
I went to the reset management page once again to resubmit the form with the rest of the IDs, but it looks like the only thing I can do is download the original PDF with just one of the IDs which has been cleared already. Any way I can submit another form with additional TV IDs somehow?
I tried looking for a way to contact TV support but was told that support beyond this community is limited to paid TV customers only. That's an unfortunate state of affairs.
Anyone have any thoughts? Thank you in advance for responses!
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