Commercial use - Connection time out
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hello, i've just filled out the blanket some days ago, and the id has been reset, but i still get the pop-up saying you are using TeamViewer commercially,
the issues is that i can't find where to fill out the blanket, only to download the previous one at https://www.teamviewer.com/en/reset-management/
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Hello,
I have created reset for Non Comertional use, but request was wrongly processed and wrong number set as new ones.
I have replied on email but no response.
I have requested new reset but no response and old PDF still downloaded.
Any help or suggestion?
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I think I solved the problem. Just give TV some time to analize and process the request.
15 days more or less.
Thanks a lot for the support!
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Hello!
I've tried everything I could thing of to resolve this, but when I goto the Reset id page and sign in, it immediately brings me to the reset management page asking me to download my previously submitted signed pdf request at:
"https://www.teamviewer.com/en/reset-management"
"Thank you, your request was submitted successfully.
Please download the generated PDF for your records."
I've cleared the cache etc and even changed browsers and I can't find a way to now submit a NEW request with all the ID's I need to reset since the previous attempt didn't clear the flagged use.
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JenW
You sent email that all 4 ID's reset. However, they still time out!
Also looking in management there are more ID's that i do not know and are not mine. How can we delete? that could be reason of false positive.
Javck
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During a remote session with Teamviewer, the connection is disconnected due to timeout. I need to reconnect after one minute, but the reconnection still failed for the same reason during many attempts.
Is there any reason for this symptom for a personal use and how to resolve it?
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This not really helpful as I am trying to use an ipad to connect to some pc I have at home. I am travelling and every time I connect I get the time-out message. I requested a reset for the ipad which I got but now I am still getting the time-out. THe response from Team Viewer is that I need to make the request and included all the id's I am connecting too. But I cannot make a new request . I try to make a new request but I am taken to the pdf of the request I have already made and get seem to to create a new on
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I have this very same issue. Received a positive reply from the team but one of my ID's is still flagged. Went back to /reset-management page but only thing I can do is download the previous pdf.
Tried on different machine as well so no cached data, but after logging in I get the same page.
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Hi :) This message keeps me from sending a new reset form including my new computer.
I reset my computers last year because of suspected commercial use, now after buying a new computer i get hit with the suspected use message again, and when i try to reset to free user i get the message attached. I am uanable to fill out the form because of the previous form still active in the system, i am disabled and i use this software to control my computers around the house, trying to contact support and getting no help, im out of options and it has been negativly impacting my life for the last month
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Same issue here.
I sent a form half a month ago with 3 of the 4 IDs that needed a reset, forgetting the ID of my mobile phone. I received the "Your TeamViewer ID(s) has/have been reset successfully" email roughly a day later, but when I go to the website to re-submit a request for the ID that is still flagged as commercial, the form is simply not there and instead there's still "Thank you, your request was submitted successfully."
No matter the browser, or clearing cache, or anything else.
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I filled out the reset management form but I forgot to add all of my flagged Teamviewer ids. I received notification that my account was reset for the ID provided, however, if I did not provide all of the ID's I may still receive the flag notification and would have to resubmit the form with all of my ID's. The problem is that when I log in to fill out the form again, all I can do is download my original PDF. How do I submit a new form?
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Same here, I have just reset it days ago, and now the alert is back again. The link for asking the reset does not work anymore, instead it downloads the previous document that was filled. I only connect to my own PC's and there is no business and no commercial stuff. Zero.
Any support here?
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Hi @JenW
I'm having the same issue.
I submitted a reset request and received an e-mail back [removed per Community Guidelines] (teamviewer.com) saying "We have successfully reset the TeamViewer ID(s) you submitted via the form provided earlier. We acknowledge that you are using TeamViewer for private use only on these devices."
However, when I connect to my laptop from my Android phone, I still get "COMMERCIAL USE SUSPECTED".
I'm not able to re-submit the unblock request as the reset page only allows me to download the previous PDF.
I have tried accessing the reset page in other browsers, and on other computers, but it makes no difference.
Anything more I can try?
I'm not using the app in any commercial way, so this is rather annoying.
Thanks
Stuart
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Just-recently I started getting "COMMERCIAL USE SUSPECTED" in the TeamViewer app on my Android phone whenever I connect to my Windows 10 Home laptop.
I submitted the reset request, and got an e-mail back [removed per Community Guidelines] saying "We have successfully reset the TeamViewer ID(s) you submitted via the form provided earlier. We acknowledge that you are using TeamViewer for private use only on these devices."
However, I am still getting the "COMMERCIAL USE SUSPECTED" message. :(
The two IDs I submitted are definitely correct.
Anything I can do now (seeing as I cannot submit another reset request, as when you go to that webpage now, it only offers me to download a copy of the PDF, but there's no option to submit a reset request again)?
Thanks
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I sent a licence free user reset-form in 2021, i have since then bought a new computer and i am now (again) suspected of commericial use, i use my computers privately and i am disabled so this is a false detection. Since i sent in a form in 2021 i cannot send in a new one now, please remove the previous form so i can fill in a new one, when i try to do so now im only met with a "thank you for submitting the form" just like it did when i sent one in 2021.
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Hi all,
I'm having the same issue. I had the commercial use suspected for a while so I did a reset in the beginning of September.
Received an email at the 12th that the reset was successfull.
However I still get the message and can only use teamviewer for up to 5 minutes.
When I try to reset again I only get this link to download the PDF of the last reset. Even after clearing cookies and cache, on a different browser and on a different machine.
Please fix the commercial use message and the reset form as the software is not usable for me right now.
Thanks in advance,
Max
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Posting this just in case this helps anyone else here.
The main knowledgebase article around resetting TeamViewer for personal use (I cannot link to it as URLs are against the rules, but it's the one titled "⚠Commercial use suspected" written by "JoshP" and was last-updated on "May 15, 2023") is rather-poor at explaining all of the various TeamViewer IDs you need to submit.
Please be aware that on Android and iOS there are two separate TeamViewer apps: "TeamViewer Remote Control" which lets you connect to other devices AND "TeamViewer QuickSupport" which allows people to connect to your Android or iPhone. EACH APP USES ITS OWN, UNIQUE ID (unlike say on Windows where the "Full Client" supports both incoming and outgoing connections in the same app).
In the main "TeamViewer" Android or iOS app, it's rather-hidden. You need to go into the Settings screen of that app (via the ⚙ in the top-right on Android, or "⚙ Settings" in the bottom-right on iOS) and then scroll to the very-bottom of that screen to find a rather-hidden "TeamViewer ID" there.
When you submit your IDs in the reset-process, be sure to include that one! If you tap "Open QuickSupport", the ID you then see is only valid for that separate app, not the one you were just in! You'd think TeamViewer could write their article to make it clearer both app uses a separate ID, and where to find them! 🙃
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Just in case this helps anyone else.
Be aware that on Android and iOS, there are two separate TeamViewer apps: "TeamViewer Remote Control", which lets you remotely-control other devices, and "TeamViewer QuickSupport", which allows other people to connect to your phone (or tablet).
EACH APP HAS ITS OWN, UNIQUE ID and you need to submit both when requesting a reset. (It's not like the "Full Client" for Windows, macOS or Linux where it's just one app, with one ID!)
In the "QuickSupport" app, the ID is the one displayed next to "Your ID", above the "Send My ID..." button.
In the "TeamViewer" app, you need to go into the Settings screen (the ⚙ in the top-right on Android, or bottom-right on an iPhone or iPad) and then scroll to the very-bottom and you'll find a hidden "TeamViewer ID" there.
Be sure to include both IDs if you use both of those apps on an Android or iPhone/iPad device! I missed the one in the main "TeamViewer" app myself as I didn't know it was there!
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Hello everyone, a couple of days ago my account got marked for using Teamviewer for commercial use. I only use my account privately so luckily my id's got reverted to personal.
When I got the message, I was connected to the wifi of my college.
Could this network be the reason that I got this detection?
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Hi, I use the free version of Teamviewer and I keep getting the Commercial use suspected message, I submitted the form to get it reset last week with some Teamviewer ID (friends and family ID) but I still get the error, and I want to submit the form again with different ID's but I cannot seem to submit another form, as it just goes to the page saying...
Thank you, your request was submitted successfully.
Please download the generated PDF for your records.
I did receive a message saying the ID's I listed on the form have been reset but I am still getting the error on my home PC.
How can I submit the form again with different ID's (my home PC)?
Thanks
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Looks like I am one more person having the issue :-(
Any idea if the TeamViewer team is looking into this and maybe have an estimate time for the resolution?
I too was able to submit a form once, received the confirmation that my usage was indeed for "private use only" (8 days ago) but soon after got the "false positive" again. I cleaned my managed machines thinking that, maybe, there is a limit of 10 (I had 15) . So I was able to remove 5 of these machines since they are old ones and not really needing remote access anymore but it did not change anything. I would like to re-submit all the IDs for my active 10 machines but, as everyone else, I can't re-submit the form again and instead go directly to the "please download the PDF..." page instead
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Apologies, I forgot to terminate my previous post with a : Thank you!
Thank you :-)
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If I use the Teamviewer 15 app, and connect to my Mom's computer...after about 10 seconds it disconnects. I have it validated and verified that this is my only connection that I use this for under the Free License.
If I use the web interface, this connects flawlessly and without troubles. It's just the version 15 app on Windows 10 Home that's the problem right now. Had no trouble a week ago.
If I try to reconnect it says that I need to upgrade and all future connections would be blocked.
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first i just started getting a warning about they suspect im using the free version commercially. Well its not that. Im trying to connect to devices and computers that are on my list and its just not letting me connect. I can remote between my mobile and my home computer. I used to be able to connect to my mothers remotely when she needs help. My tablet i cant remote in to control. I followed the instructions on how to connect to android tablet but all i can do is chat with the support app addon. Anyone know what im talking about. This app used to be so easy to use.
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Does anyone get a solution from TeamViewer's support related to this issue?
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BTY, I have this issue in the Free License (personal use only)!!!
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Hi,
I am using teamviewer to help my grandparents my parents and i am using it to manage a few servers that i own.
Now i am again suspected of commercial use.
can this be reversed?
greetings from henri
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I have a similar problem. My account was flagged as being used for commercial purposes, so I filled out a form to reclaim my free account. However, I didn't properly understand how to list all the IDs I use, so I only provided my main ID (the one I use to connect to other computers, such as my old PCs, laptops, my family's computers, and my Raspberry Pi).
Later, I wanted to edit my reclaim request to include all the other IDs, but the webpage only allows me to download the already filled PDF. There doesn't seem to be any way to edit or add additional IDs. Is there any solution to this? It has been three weeks.
Thank you
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Hello All,
I got tagged as Commercial Suspected and did the Reset and that's all fine, however I forgot to add one of my machines to the list so it still gives a warning when I try and use it. I went back to the Reset page and it won't let me submit another request for that ID. It says "PDF Submitted" instead of showing the button to start the Reset.
Is there any way to add this ID to my approved list ? It's a computer I use a lot so it's frustrating and I don't want to abuse my free license by keeping using a license that's tagged commercial.
Thanks in advance for any advice!
Jim
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