Commercial use - Connection time out

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Comments

  • Any update?

  • I have only used my account for personal use.

    I now keep getting kicked off. saying it appears I am supporting a business.

    How can i fix this?

  • g0ofe
    g0ofe Posts: 4

    Been using TV to access my PCs across my home.

    I want to access my main PC in another room while looking after my young daughter in the living room. I also run a personal weather station whose PC sits in a cupboard upstairs.

    I've now got TV limiting me and mithering me about helping others or professional use.

    This is not the case - I am only using it at home and this should be demonstrable as all PCs involve are at the same external IP address.

    I am retired, there is no professional use of any description involved.

    Do I need a licence for such personal use? TV is useless now thanks to these restrictions.

  • I have a personal account, which I have had for nearly 9 years, that I use in my house to connect between my laptop and desktop. Suddenly this morning, TV is throwing me out after 30 seconds of connection, locking me out, and stating that I am using it for commercial use. I don't even work. I just had surgery and can't sit at my desk. I've tried logging out and restarting both computers. Nothing has helped.

  • SvenvdW
    SvenvdW Posts: 2
    edited November 2023

    Hello,


    I have a question. Yesterday I sent a reset request for one of my teamviewer id's who is flagged as commercial use. Unfortunately, I discovered that I entered the wrong ID.


    Today I tried to send in another reset form, but I won't get to the form page. The only thing I see when going to:

    teamviewer.com/reset is the option to download my previous submitted form.


    What to do?


    Thank you for your help.


    Sven

  • Valeria2
    Valeria2 Posts: 597 Moderator

    Hi @SvenvdW

    Thank you for your message 

    Please try this link and let us know if you succeeded.

    Best,

    Valeria

    Spanish Community Moderator

    Moderadora de la Comunidad en Español

  • Hello @Valeria2


    Thank you for the link. Unfortunately, this was exactly what I already tried. This is what happens.


    1. I click the link you provided.
    2. 2. I click on the link: "click here to start".
    3. 3. I log in with my account.

    Then, I get the following:


    "Thank you, your request was submitted successfully.

    Please download the generated PDF for your records."


    It seems I am not able to fill in another reset form with the correct id number.


    Any more ideas?

  • I am forgot to add the correct computer ID that I need to reset and now I am not allowed to reset it again. how can I resolve this issue?

  • I have few computers at home, Windows PC's and Linux server which runs VPN and Owncloud among others. I also help my brothers if they have problems with computers.

    I am retired and now in Thailand to play golf.

    Yesterday I had problem to connect my VPN server (host not found), and I tried to connect to it using Teamviewer, that failed. Then I tried to connect to my other Windows PC, it succeeded, but connection was timed out and I was noticed about commercial use.

    I followed instructions on this page :

    "https://community.teamviewer.com/English/kb/articles/5265-commercial-use-suspected"

    Gave TeamViewer ID of this computer and a brief description of my usage of TV. I would like to give more detailed description of my usage, but it only allows me to print the original report as pdf.

    Now I am waiting response and granting me the rights for personal use again, as I am not a commercial user of TV.

    How long does it take to process this by TV team ?

  • I got the same issue. Awaiting reply.

  • When this happened to all of us back on October 2020, it took over 3 1/2 months for TV to reset all the personal accounts.

  • Ytrrezq
    Ytrrezq Posts: 2
    edited December 2023

    Hello,

    I m a student In Grenoble but left my furniture and my large computer in Nantes. This can explain I use temviewer everday during long hours and that commercial usage got detected.


    However the teamviewer.com/form doesn t works. I can log in but submitting the completed from doesn t generate the pdf but always reload the page. This happens whatever the device and whatever the web browser.


    As a result, I can t fill a claim against the detected commercial usage.

  • yhw77
    yhw77 Posts: 2

    Hi, im an individual using Teamviewer for home use. Non commerical purpose. Suddenly i couldn't use it anymore. There is a msg pop saying i hv been supporting others professionally which is not true. Please provide a solution. tks


  • Could you please tell me how to submit reset request again, with all my TV computer IDs included, as I listed only two IDs, and you advise to submit again with all IDs.

    Now your system does not allow me to do what you advise me to do: "Resubmit the request". Now your system only lets me download pdf of my first request.

    Would you please fix your system (and also reset my personal use IDs !!

  • Hello! I have the exact same issue. It was working fine for me and i now i get this error all the time.

  • dvmoo
    dvmoo Posts: 1
    edited December 2023

    Me too, I had some (less 10) IDs saved, just as bookmarks for family, from other mobiles phone, mine, family (kids) phones, friend phone or laptops, supporting sometime. I used Teamviewer this year maybe 2 or 3 times, last year maybe none (I even don't remember when I had use it). Now just when my family needs to block installation on our kids phone then I can't access, Teamviewer says that my account is detected as a business account! Really disappointing, I then have to switch to **Third Party Product**.

  • I have a free personal usage account. I have had no problems using it to remotely connect to my offsite computer until yesterday. Now, I am able to easily connect, but I immediately get a message saying that my session has timed out. Shortly thereafter the connection is terminated. How can I remedy this? Thanks.

    John

  • I now see that I am getting a message saying, "We are sorry for the interruption" that goes on to say that my "usage pattern suggests that I am supporting others professionally". This is odd. I only connect to one remote computer on an infrequent basis for purely personal usage. How do I resolve this?


  • I get the same thing, even though I use it to connect to the system to the right of my main machine (literally, not even an inch apart)

    And clearly, there is no support email to straighten this out

  • Same, Iv been using TeamViewer for years now to connect to my game server so i can manage my privet server for Ark and so on in steam.

    Now i get the time out

    message which is really inconvenient, all on the same network, surely they can

    see computers on the same network or network traffic if it being used for professional

    use.

    Not even the ability to submit some sort of ticket is one way to drive off people that might even upgrade 

  • Hi everyone

    For those that have been useing TeamViewer and now your getting a timeout message due to commercial use.

    If you are generally using this for home use and helping family then the below link will help you reset your account. Follow the instruction and have your ID’s ready from each machine and explain your usage .

    13lackDrake

  • Thank you for this although I submitted my home devices a few days back I still can't use my remote access at home?

  • Same here, I have used the reset link and added all my 8 home ID to the form a few days ago but still I can't use the remote access?

  • binwen
    binwen Posts: 1
    edited December 2023

    what i use is just for my phone and my computer ,

  • up to now I have had two accounts: a professional one with a subscription to a company email address.
    
    I also have an old account at my personal email.
    
    I have used my home computer for both professional and non-professional use.
    
    Now I no longer work as I am retired.
    
    

    But if I use my personal account, the message appears that prevents me from using it.

  • Hi, I'm using TeamViewer for my PhD. We only have one computer with a specific software that I need and can't access except for remotely. Now I got this message saying that it seems like I'm using teamViewer to help a third party?! Is there any way to make my account work again?

  • In my case, it turns out that the TeamViewer ID I copied from the TeamViewer app has a space between each group of 3 digits ("XXX YYY ZZZ"). The reactivation form does not recognize space. After removing the space and clicking the Add ID button, the Generate PDF works.

    This is not the first time where some TeamViewer forms do not recognize the space-delimited format presented by the TeamView app. This should be a trivial fix.

  • haddad287
    haddad287 Posts: 2
    edited December 2023

    I only use Teamviewer for residential/personal use for the past 15+ years.


    Today all of a sudden I get an error saying:


    It seems there might be a problem with your connection partner. Connecting to this device requires a valid TeamViewer license for you or tour connection partner?


    I was connectingh from my personal phone to my personal pc.