Commercial use - Connection time out
Comments
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Just lately (within the last couple of days), I have been getting a message on my iMac desktop screen as soon as I started a Remote Control session: headlined with “Commercial use”, saying: “It seems there might be a licensing problem with your connection partner. Connecting to this device requires a valid TeamViewer license for you or your connection partner.” These are the TeamViewer IDs that I was using when I received the message: [removed per Community Guidelines] (the requesting partner) and [removed per Community Guidelines] (the receiving partner). I have been using these 2 licenses (and others) for more months than I care to remember. What gives? If memory serves, there was a time (a few years ago) when TeamViewer decided to make a definite distinction between TeamViewer for business use and TeamViewer for non-business-use (me) as I suspect that too many end-users were using TeamViewer for free AND using TeamViewer the same IDs for their business. I responded to TeamViewer’s questionaire and was granted “FREE” status. Now this. Please tell me how to get rid of this message or tell me how I can get rid of it or tell me that I can just ignore it. I am retired and am not in a business of any kind (that is unless Retired is considered a business). I have NEVER used TeamViewer for anything business-related since I first downloaded version 10 for the Macintosh platform (many moons ago).
If this message was sent to the incorrect spot, then either re-direct it to the correct spot or tell me how and where to send it. Thanks, Alan
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Greetings -
I saw the sticky announcement, but am not sure how to ask for this reset. I run TV on multiple systems, but only one of them causes theses timeouts. Not sure why. How should I proceed? TIA.
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Trying to reactivate myself for free license. When I click to enter data at end, IT DOES NOTHING!! I entered all the data, clicked enter at end, and NOTHING.
Something is BROKE!
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I need some help here.
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I use TeamViewer for personal use.
But today, the connection was disconnected while asking me to upgrade my license.
How can I solve this?
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Same issue here and no way to contact support unless I purchase a license! This is sooooo AGGRAVATING!
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I am locked out after 20 years on free
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They are trying to get rid of all free users.
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I’ve done some considerable experimenting and research and I have discovered that the specific “license” is with my newest iMac and was given the “FREE” status by TeamViewer. So I don’t understand their logic. I’ll keep using the product because I have played by TeamViewer’s rules every step of the way. This is not customer service.
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The same issue here. Awaiting reply.
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Hi, i have been working with the free version for a little bit to connect to my study computer, for the past two days i have been booted out, what is the issue?
Thanks
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I'm having the same problem as you, submitted the form but left 1 machine ID out and now can't submit a new form as it instantly says "Thank you, your request was submitted successfully" without allowing me to recreate a new request or update the current form (which has now been completed by T.V.).
Have you had any assistance as yet?
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Hi,
I'm having trouble trying to reset commercial use flag.
I had it a couple of PCs with the commercial use issue and submitted the form all OK on the 27/11/2023 (and issue was fixed) BUT I left one machine ID off the request. I've tried many many times to reset the one machine but when I try to resubmit the reset form all it does it submit the form I created in November and doesn't allow me to create a new form.
Any Idea how I can fix the issue?
Thanks
Brad
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I'd suggest you have been flagged as commercial use; I'll probably need to submit a reset form (https://www.teamviewer.com/reset)... maybe that's your issue?
if it doesn't solve your problem, I'd suggest the original message doesn't give ANY tech anything to work with... it's like asking "why is the sky blue?"... just a thought
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Fat chance, I have heard nothing back on this and now more machines are acting up. I think they only care about paid users
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I use my work laptop to remote into my home laptop. The main reason for this is to play runescape from home while I work. Now I cant connect for longer than 5 mins due to it being flagged as corporate. Is there anything I can do or am I stuck?
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Hi,
I have never had a problem with Teamviewer over the number of years i have been using the service. Today i got notice to suggest that i was a business customer. I am not, i use the service to connect to personal PC at home. It is the same PC name on the Same IP.
Please fix this and stop the frustrating problem.
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*Bump - Same issue, infuriating.
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I was trying to connect to my Linux desktop which is on the same network as the computer I am using and my account was somehow flagged as commercial use detected. This is not true at all, I have NEVER USED THIS ACCOUNT FOR COMMERCIAL USE! The only way I have used it is to remotely control my own computers and in the past to help family members without any payment being exchanged.
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Same problem here. Tried clearing cache, cookies and even install Ubuntu to check if it is a browser problem.
Does not work also. Very frustrating and I don't see any progress in solving this big issue.
Anyone from Teamviewer tech support is looking here at all?
Thanks for your help......
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Exactly same issue here, as of yesterday I've been incorrectly flagged as commercial use. I can't submit a ticket because it's behind a paywall. I don't think there's a way to contact TeamViewer about this, so I guess we are going to have to use a TeamViewer alternative.... which **bleep** but it is what it is I guess.
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Dear TeamViewer Support,
I hope this email finds you well. I am writing to kindly request a review of my usage of TeamViewer's free license, as I have recently received a message stating, "Unfortunately, we will have to limit your usage of TeamViewer because the usage pattern suggests that you have been supporting others professionally." However, I have always used TeamViewer for personal use and have not violated the terms of the free license.
I use two PCs, and I log in with two different accounts because when I log in with the same account, I am kicked out of the client for allegedly using too many devices. This is not the case, and I have had to use two separate accounts to avoid this issue.
I am more than willing to provide any necessary information to prove that both accounts are for my personal use. I sincerely hope that you can reconsider the limitations placed on my usage, as I have not used TeamViewer for commercial purposes nor have I supported others professionally.
Thank you for your attention to this matter. I look forward to your prompt response and resolution.
Best regards,
Aaron
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I was going to post the same thing on someone else post I just found, then the post when missing.
This morning (Dec 7) I found I can not connect into one of my home systems without being told that there is a licensing problem with my connection, then it does connect me for a minute and kicks me off. Gives me a timer of several minutes to try again.
So far only seems to be happening to two of my systems (did not try my mother's as she has it off).
My programs show I am logged in as a free user. But one computer seems my main one as having an issue. :/
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hey,
Why am I not allowed to be online longer than 5 minutes?
I use a free license
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I'm also having the same issue. I'm a TW user for years between my pc at my work places and pc at home to arrange Downloads of games/series etc. or use it for things like that which has no relationship to commercial use. and after all these years suddenly system kicked me out cause i'm using the software on commercial use.
now it only allows me briefly to do nothing. I'm also using otjher remote desktop softwares from time to time but TW was at the comfort zone up until now.
Ans seeing also other people having the same issue in this recent days raise this question up: "is it gonna be fixed?"
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I am also getting this error.
https://community.teamviewer.com/English/kb/articles/5265-commercial-use-suspected
I have tried following the above instructions and generated a PDF document. However there are no instructions on what to do with the PDF file next - has it been submitted automatically or do I need to submit it? If I need to submit it, where to? A URL or email address on the above link would be useful!
I have also tried emailing support@teamviewer.com but I just receive an email saying they "have discontinued the usage of the support email address". How helpful!
I'd appreciate any help please.
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Same with me
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