Commercial use - Connection time out

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Comments

  • Hiest
    Hiest Posts: 2

    I use Team viewer Only for personal use i have several Computers at home. were i help my Kids or Parents fix things they brake.

    Now i get only 5 minutes ever time i try to help one of them. how can i resolve this. i have been using teamviewer for 10+ Years

  • fostaa
    fostaa Posts: 1
    edited July 19

    Hello,

    I have used Team Viewer for years and I always use Free license since I am only connecting to my parents' PC to fix stuff from time to time and help them with other things on their PC. In the recent versions of Team Viewer, it has become a nightmare using it since it will disconnect every 10-15 minutes and it's not due to inactivity but whatever the reason. Sometimes it would say "license expired", sometimes it would say "end of trial". Neither of these messages are incorrect since I am using the free version. I have to reinstall it every time to get a 10-15 min time to do what I wanna do. This is ridiculous. Please assist.

  • billwynne
    billwynne Posts: 1
    edited July 21

    I have tried to submit the form to reclaim your free version, but there is an internal error on the form. Is anyone else getting this, and was there a fix? Is it a browser issue or a TeamViewer webpage issue?

    I have tested Chrome and Firefox, and they have the same error code.

    Screenshot 2024-07-21 at 4.43.16 PM.png

  • Lynxian
    Lynxian Posts: 1

    I am also getting the AEM-AF-901-004 error. Is there any workaround for this?

    Thanks.

  • Nytrium
    Nytrium Posts: 3
    edited July 24

  • Nytrium
    Nytrium Posts: 3

    I use my account every 3-4 months to support my elderly grandmother. I only ever connect to her computer, never any others with TV.

    This morning I got disconnected after 1 minute from her machine and have issues getting reconnected after.

    Please help.

  • jack08520
    jack08520 Posts: 3
    edited July 25

    I was a commercial user with a license provided through work and used TV Remote for years. I was recently let go from my position and I thought all I'd have to do is make a new account with my personal email address and then carry on as usual - but when trying to help a friend with a browser hijacker my session was timed out after about 20sec and then I was unable to reconnect. Am I stuck having to purchase a $50 USD/mo license to continue using TV?!?!

  • Jacobmdennis
    Jacobmdennis Posts: 2

    hello. I can no longer use teamviwer. I get logged out after 1 minute

  • Apercival
    Apercival Posts: 1
    edited August 2

    Every time I connect it kicks me out at 30 seconds. Both devices and using the same account.

  • steveru102
    steveru102 Posts: 4
    edited August 2

    I've been using my account for a couple of years, and now all of a sudden it says I have a bussiness account. How would this happen ?

  • voltag00
    voltag00 Posts: 4
    edited September 24

    I was suspected of commercial use. I submitted my reset and have been approved TWICE that account is indeed a personal use account. Before I did the reset, I did the business trial for my account so that I could continue to use teamviewer while they took the time to look into resetting my account. Now I get this error connection, (see photo). I need help figuring out how to get this stupid business trial license scrubbed from my account. I've called teamviewer on the phone and been told that they took it off for me. They obviously didn't. I guess they lied. Please give me a solution so I can get back on teamviewer.

    image_123650291.JPG

  • Electron29
    Electron29 Posts: 2

    Under my phone in teamviewer, it says migration required. I've emailed teamviewer about this multiple times and then they tell me it's been changed to a free account but obviously something isn't going right. I barely use teamviewer to begin with but when I do, I'd like to be able to use it without having to pay for a license when I'm not even using it professionally. Please advise.

  • oefo
    oefo Posts: 2

    Hi

    How do I get rid of this annoying message and disconnection after few seconds.
    I just connect to my own servers and help my family.

    Please se the the atached picture.

    Skærmbillede 2024-06-06 164952.png

  • glaive
    glaive Posts: 4

    hello i recently try to open my second personal pc and it connects just fine but then a minute later it just closes pictures attached with the messages i get

    first picture is when i connect

    second picture is when it closes

    picture.png
    crash.png

    and ive already did the thing to show that it aint commercial but still it says that for some reason. works perfectly fine on the web browser though

  • Eric_Kaplan
    Eric_Kaplan Posts: 1

    I am an unpaid volunteer who provides tech support to members of my local senior citizen center. Previously, I have successfully used TeamViewer to support a local senior citizen. Today, I installed TeamViewer on a second senior citizens Chromebook. Both my computer and the Chromebook were connected to my home Wi-Fi network. When I attempted to connect to the Chromebook, a message on the Chromebook warned that free versions of TeamViewer were sometimes used by scammers. My name was displayed and so was part of my email address. Two buttons were visible. One button said something like "Deny Access" and the other button said something like "Allow Access". However, the Allow Access button was grayed out and I didn't see anyway to enable the Allow Access button.

    Please advise on what I need to do to enable TeamViewer on the Chromebook.

    Thanks.

  • AlHogneFr_81
    AlHogneFr_81 Posts: 2
    edited August 22

    Hallo, I am using your free product for years. I signed a convetion on the 22/02/2018. See attched JPG.

    [Removed as per Community Guidelines]

    But since i am connecting Via a Fiber Internet box and the replacement of my computer running Windows 11 Pro, I am restricted to 5 minutes of connexion.

    I still do free help for family and friens without being paid for it.

    Could it be possible to again have a non resticted connexion as I had a few months ago.

    Thanks and regards.

    [Removed as per Community Guidelines]

    France

  • DK24
    DK24 Posts: 2

    Hi, I use the free version for only one "client", my father, apparently the system recognized me as a commercial client for some reason and it disconnects me and I have to log in again every few minutes and it drives me crazy. How do I solve this?

  • Nimm0
    Nimm0 Posts: 2

    I'm trying to support family but it kicks me off every 5 mins recently. It used to be every 30 mins that it would kick me out of the remote connection, whilst connected to my family PC.

    30 mins was fine but every 5 mins is really inconvenient. Able to solve or change please? I need to help my parents operate technology.

  • Nimm0
    Nimm0 Posts: 2
    edited August 30

    it would be much appreciated the solution or change back to how it was

  • DavidZembo
    DavidZembo Posts: 1

    Is this the free, non business , version I have used before, and can I access a remote desktop also using team viewer?

  • GrammaZA
    GrammaZA Posts: 3
    edited September 5

    Hi,

    A few years ago, I took my personal notebook to a customer I was consulting at, and I had to connect to their network to do my job.

    As a result, TeamViewer automatically changed my license from personal use to corporate, and now you guys want me to pay for a license even though I only used the app for personal use. I think it's a little ridiculous to think I'm a corporate user when all I did was connected to a corporate network with a personal device, to carry out tasks that were not remotely related to breaching my TeamViewer 'personal use' agreement.

    Please change this flag back to personal. I can't use TeamViewer anymore because of this stupid change, not even on my PC, which has never set foot on a customer's premises that is linked to a corporate network

  • jnathan
    jnathan Posts: 2

    For some reason, when I attempt to connect to one of my computers or one of my kids' (in this case, to help troubleshoot a tech problem), I am told upon connection that I am using the product for commercial purposes, and I am therefore kicked off the service within a couple of minutes.

    How do I get this fixed? There is nothing commercial—and everything "personal"—about my usage.

    Thanks.

  • 2XTheTal
    2XTheTal Posts: 1

    I have an issue that I have no idea what caused it. A while ago and till now I keep getting disconnected from any user I try connected to for no reason. I'm my account for myself and to assist friends on the go when needed but because of the message I keep on getting I can't deal with that anymore.

    Before that, I used to be able to connect simultaneously without any issues, but now I have to open the web-console in order to connect to anyone or even my home pc. Keeps telling me it's an issue regarding the license where I don't have one since I'm using this as my personal account.

    Screenshot 2024-09-16 010838.jpg

  • ag87
    ag87 Posts: 2

    I use teamviewer to connect my laptop to my personal PC at home while I'm at school. Recently, I've received a message that tells me that my license is detected as "commercial" and that i need to upgrade. Since then, it disconnects me every 5 minutes and asks me to upgrade. Is there anything I can do to avoid this? Ive tried changing my MAC address but my school doesn't allow me to.

  • PhaseGuardian
    PhaseGuardian Posts: 2

    I only use TeamViewer for my laptop to connect to my home PC, and sometimes I help my mom remotely because her windows computer sometimes has an issue. I got the commercial license pop up, I put in the request to fix it back to the free license and never got an answer.

    Because it has become unusable for me to use my home gaming PC remote, is there a free alternative like TeamViewer that can remote control in a similar way?

    I'm on Linux OS.

  • Mdior
    Mdior Posts: 2

    How to access teamviewr after it got blocked for a timeout reason without subscribing to the paid version.

  • PhaseGuardian
    PhaseGuardian Posts: 2
    edited September 16

    Teamviewer support is non-existent. The free license reset doesn't work. I have my laptop and my desktop, and the 1-2 times a year I help my mom. And today after using it for maybe the 4th time this year, it says "commercial use detected." What a lie.

    849 dollars per year cannot be justified for the (maybe 6-8 times per year) I need to use teamviewer for my home stuff.

    [removed per Community Guidelines]

  • hitiox
    hitiox Posts: 1

    love how the alternative was removed

  • daniel_mayo
    daniel_mayo Posts: 4
    edited September 17

    every 2-3 month I have my account blocked due to suspected commercial usage.

    How do I definitively solve it ? i just want to support my old parents computer and access my personal computer at home. No commercial usage,

  • daniel_mayo
    daniel_mayo Posts: 4

    i have already emailed to personaluse@teamviewer.com but nobody answer or solve it.

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