Commercial use - Connection time out
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I connect to my PC via my smartphone to control it. A couple of times I connected via web version on my work PC, now I have “suspicion of commercial use” and session time is limited to 5 minutes. How to remove the “suspicion” ? I don't need a license for my home PC.
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I never used to get this problem. Now I can log in to the remote machine for less than 1 minute and only 1 session every 2 hours.
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My account has been restored to private use after appeal. Thank you.
However, this has been a horrible experience.
1 / no advance warning that my account was to be disabled. A better CX would be to provide a warning and allow an advance appeal prior to cutoff. This lack of warning meant my octogenarian parent was left without assistance for nearly a week. During this time, they inadvertently reset several passwords causing significant pain. With a working TV, this was avoidable.
2 / no notification that the appeal was approved. I only discovered the service restored via logging in and no longer getting the pop-up banner.
End result - loss of any confidence in TV service. I've really appreciated the years service after moving over from *bleep* but you folks are no longer reliable. I have migrated to an open source product that is not subject to the whims of some automated algorithm. Cya.
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Hello,
I use Temaviewer 15.60.3 on PC in Free version.
During the last few days, I see popup windows saying that he has detected a commercial use of Teamviewer, and that the session will be interpted after 5 minutes.
I am disapointed,because I don't use Teamviewer for any commercial use, so I am looking forward to contact the good interlocutor able to solve this situation.
Thanking in advance for your help,
Best regards,
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same here, but it stops right after the ID/password is entered
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Hi Teamviewer team,
I use team viewer only on my personal device to connect to either my father or uncles computers to help them with any issues they have.
Today after I tried to connect to them I got a pop-up stating that I'm using it in a commercial setting and I need to upgrade my license. After 2-5 minutes of use it kicks me off.
Why is this happening and why is team viewer incorrectly stating that Im using it commercially?
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I have used teamviewer for years to manage my family's computers. Sometimes I use it to help friends set up new PCs. (not a business, just a friend helping).
I upgraded a PC to a new model, put TV on there and suddenly my profile shows I am a commercial activity. I am not.
I am a 65 year old retired military officer who does not make any income on anything connected to teamviewer.
I have tried several times to use the form to restore my account, but it seems to go ignored.
I am not sure how to prove the negative… e.g. prove something that I am not.
Can anyone give me good advice how to unscrew this? Love Teamviewer but hate this situation.
Got "Warned" for making this post — where I am asking for advice about a remediation system that doesnt work — as proven by 450+ pages about the same issue. Sheesh.
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I keep getting this notification that I'm using teamviewer in a commercial setting and its stopping me from using my remote access. I'm not i just use it connect to my home network while im away. I did have my VPN on at one point but even with the VPN off, it still throws up the same message and restricts my access.
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3 days of trying but still not working
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Hello, I wanted to know whether I could keep on helping my family and friends with endless time sessions with the personal license. I tried to connect today to a friend's computer and got locked after a few minutes. any one can advise? Thanks
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Hello, i was originally using TeamViewer well for free.
However, today's session ends suddenly and the connection is limited. The message Commercial Use appears when connecting, and the maximum session period has been reached. I only use it personally, but I don't know why I suddenly get such a message.
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