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Commercial use - Connection time out



  • I checked the [deleted by moderator] software out and it is only Windows software. I have been a very happy and appreciative Team Viewer user for about 6-8 years. It is excellent software and I have had no issues until now. Things happen in the computer world that are sometimes not human driven or caused by human error. I really think this isssue is a system glitch on Team Viewer's side. They have fixed me for now and hopefully it will not be an issue in the future.  The technician was very resonsive to several emails between us. I also understand paying customers come first and Team Viewer's manning of customer service must based on paying customers - totally makes good business sense. If I used it more and for non-personal reasons, I would be very happy to pay for the commercial version. I refuse to be too critical of a service that has functioned well and is offered free. When I am using my Mac to access another Mac, I use Apple's connection - it is great!!

  • GYW
    GYW Posts: 15

    I too am having the same problem and I am steaming.  Like you, I help out friends and family and actually, many of the computers listed are no longer in use.  I am retired, but knowledgeable about computers and programs well enough to help those who don't have a clue.  Some of my family or friends are actually on the elderly side and cannot remember many things, so I connect nearly every day to help out...please keep me apprised of this problem...if you aren't going to offer this free service I will have to figure something else out...but it has been very helpful.  I cannot afford your $49 per month.

  • Same here I might switch to another company though because its been since monday last week this has been happening to me an still they do not email me back that they are even looking into the issue.

  • [deleted by moderator] is available on all platforms. There may be forks of the project that are Windows only.

    I can take over my Mac from my Linux box,

  • So a few weeks ago TeamViewer declared me a commercial user.  I am retired and help my 83yr old friend with his computer who gets into a lot of issues.  I fill out the form and explain I am not a commercial user.  Eventually I get an email that my account has been reset to free use.  I use TeamViewer exactly 4 times and it declares me a commercial user again!!!

    Come on now, get your act together or just admit you want money and the product is no longer free!  I don't mind paying something but your current rates don't fit a home user trying to help a friend out.  


  • I'm trying to change my trail version to non-commerial

  • CR99
    CR99 Posts: 7

    I agree. Before my 7 day free trial was even up I was canceling it. They have YET to REFUND my money.

  • How about sending a message to users that you detect that usage may be for commercial use and giving  them 30 days to reply on a form that you send them so that they have the opportunity to defend their usage as personal and not commercial????  That would show a commitment to customer service.  Just take a moment to imagine what it is like to be invited to depend on a program for free, then have it removed without notice?  My friend is disabled and needs the program to communicate with friends and family and to operate various devices in her home.  She earns no money from its use and the effect of loss of use of the software has interrupted many aspects of her daily life.  Your policy comes across as thinly veiled averace.  

  • GYW
    GYW Posts: 15
    Welcome to the club...I'm in the same boat.
  • GYW
    GYW Posts: 15

    I haven't gotten a reply yet, but I have researched other software products that actually do the same thing.  I've downloaded one myself and just used it...not bad at all.  I'm sure if I posted the name of it, this post would be deleted..[deleted by moderator].  Anyway...this is what happens when big companies get very greedy... I have friends and family all over the states and the only thing it may cause by switching programs is some very direct contact with the people or have someone who is computer savvy to help my very old family members download the programs...

  • GYW
    GYW Posts: 15

    I just tried **Third Party Product**...pretty good and free

  • GYW
    GYW Posts: 15
    Agree totally and I have also noticed that their status in the "free" remote control ratings has gone away completely.
  • GYW
    GYW Posts: 15

    The best thing you can do is find another free application to control your other computer.  I am currently trying one, which I can't name , but begins with A, and so far, it's quite simple to set up and easy to use.  Has all the bells and whistles of TV without the far.  TV's ratings in the "free" catagory has disappeared and word has gotten out of this fiasco and the way they are treating people...their loss.  Just do some searching...I found this one right away.

  • TeamViewer is no more.  I installed **Third Party Product** today and it works great.  To get my free license restored and then taken away afer 4 uses is ridiculous.  I just wish they would come clean and admit they don't want any free users anymore.  



  • TV is not an US company so it doesn't have to follow any laws or rules of business. So let's all quit complaining and do what we can to help others. Give them what they want no customer.
  • Man let's name the alternatives:

    • **Third Party Products**
  • **Third Party Product** - mainly a windows solution. Looking at others but so far**Third Party Product** is good.

  • Glassdub
    Glassdub Posts: 79 ✭✭

    **Third Party Product**  is no good, no clipboard or cloud logon if you don't pay, worthless.

  • With **Third Party Product** keep in mind that you can only connect for up to 17 hours a month.

  • For honest discussion this is not the place. They don't like us talking about better products.

  • It's been nearly two weeks since I submitted the form and no response. Twitter support people have intermitantly responded to messages but no solution as of yet.

    I log into my home computer while I am at work to check my personal email, stream music from my home PC and pay my personal bills. This is not commercial use as far as I can tell. But nearly two weeks later, I still have no response to the ticket I created and you guys say creating more tickets can make it take even longer...

    If you are so busy that you can't even respond to people in a reasonable amount of time, then perhaps whatever steps you are taking to deter business users from using your product for free has actually caused a lot of false positives and should be revisited. Or you just don't want people using your product for free, in which case why don't you just say so?

  • Hello.I use it for personal use only but teamviewer say that is detecting business software and not let me use it for free.what is happening?
  • Hi,

        TeamViewer have a real problem at this moment. They offer two type of accounts private use and commercial use. Private use is free, commercial use based on license which should be payed.

         The problem is that the account under private mode, free teamviewer is locked with the message trial expired, even if the application is free for private use. To unlock you have to contact the teamviewer but teamviewer team does not accept any ticket from customers who use free version, I mean private account. So they are at a point of no way for people who chose to test teamviewer or to use in private mode.

          Beside this, even if at installing the teamviewer ask you to chose the mode of using, commercial or both, and if you chose both, you can be found as suspicious if you use two accounts commercial and private on the same device. This difference between commercial and private accounts using should be very well defined and limited.

          At this moment the support for free version is not available even if the account is locked.

  • JayM
    JayM Posts: 3

    Had to unsubscribe from this thread since I was getting so many emails (and conveniently not a single one from a TeamViewer rep).

    Unbelievably pathetic customer relations, especially with the vast amount of alternative programs for remote connections.  They can "fix" my account now; I don't even care.  I'll never use TeamViewer again.

  • Same here.  I actually sent me an email (after 3.5 months) to tell me my account was confirmed to be a private use, but that's the SECOND TIME and I don't care anymore.  I'm using **Third Party Product**, and 17 hours a month for this truly private user is just fine with me.

    I've seen some seriously flawed thinking in my time, but this one is over the top.  I hope the guy in charge is happy with his decision to wreck PR.



  • @gquiring wrote:

    TeamViewer is no more.  I installed **Third Party Product** today and it works great.  To get my free license restored and then taken away afer 4 uses is ridiculous.  I just wish they would come clean and admit they don't want any free users anymore.  




  • Screenshot_3.png



  • If they responded to those of us who filled out the form as fast as they deleted posts here that referenced their competition, there wouldn't be a problem.

  • The commerical use software detection has bugs - it detects commerical use incorrectly, and response time to reset the license after filling in the correct form is really long.

    When is teamviewer team going to fix this problem and reduce the number of false positive detections, and in the meantime reduce time for response for support calls?

    This is the 2nd time I have filled in the right form, and have been waiting for a week with no response.

    1st time I filled the right form, and i waited for nearly 15-20 days for the license to get reset.