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Commercial use - Connection time out



  • I also received it as well, I use to access my private computer at home from work, which I basically use to do homework whenever I can. I got his warning I was using as a commercial/professional... made me wonder if they were watching me use it lol
  • I use TeamViewer for personal use.  I am unemployed.   It worked fine until a few days ago.  It times out my sessions and seems to think I use it for business.   Can someone help with that please ?

  • Looks like now I can't do more than 4 connections even with my corporate licence on my install before I get the bloody popup about the commercial use suspected. Yea if this continues I am going to swap to the other one I am starting to use fully and just completly lock down my account from any use in the future.

  • Yea, TV really has some issues as of late.  Certainly have turned off a lot of people lately.

    I'd suggest you look at any kind of desktop software that does basically the same thing as they do.  Unless there's some unique thing you need that only TV gives you, there are a lot of options.

  • The main benifit it had for me over the others out there was that it was letting me remote into my pi3 without any need to **bleep** bout with SSH and router settings and was letting me do remote wake on lan for my desktop when I am not home.

    Guess in the mean time I am going to have to have the machine always on until I can get a linux based solution for the pi3 going and or wait till I can get a dedicated windows VM on an upgraded NAS setup for my WOL needs at home since the only downside to the one I chose now is that it does not have linux support at this point in time.

    In regrads to the hinted one due to the way this one has cut me off at the legs now I have little trust in the trial or free version they have since its not telling me anything direct on the site what limitations they have with it.

  • im having a similar issue but i have 9 pc's in my house and its telling me the same message ..and i use teamviewer a lot in my house

  • Glassdub
    Glassdub Posts: 79 ✭✭

    There is no help here just endless #'s of users reporting the same thing.

  • Hi

    Actually, my account has been suspected for commercial uses. I have submitted a ticket and consent form for using the TeamViewer for personal uses only.  They sent me an email that they have reset my account for free(personal use), but when I tried to use the software the problem of commercial use is still exists. How long it will take to reset my account??? 


  • I have received the same email, but still I have the problem. How long it will take from you to return your account for free???

  • Glassdub
    Glassdub Posts: 79 ✭✭

    Months minimum.

  • Thanks for your reply, they will inform me that now you can use your account or I have to check from time to time to see if they switch my account to free??
  • Still having problems with connection timing out, even though I got the email saying my account was no fixed and marked as private use. I reinstalling the program, but the warning still appears and I'm now timer blocked. How can I fix this?

  • GYW
    GYW Posts: 15

    There are so many people who have been affected by the "commercial use" issue that it's impossible to respond to everyone. But once again, I will reiterate, the best thing you can do is find another program to use. I have installed a program that begins with **Third Party Product** which works very well, and unattended access is a part of that program. I was "granted" access to team viewer, once again, but have simply gone into the computers I assist and install the new program. In this world, change is inevitable and if you just go with it, it becomes less stressful. I also like the built in version in Chrome, and I intend to have at least 2 of these apps on each computer I help. The most difficult issue I have had is talking my 87 year old sister in Florida thru the installation of "**Third Party Product**", which wasn't bad at all. I would give it a try if I were all of you as there is no telling when TV will pull this stunt again.

  • Team Viewer locked me out because I'm supposed to be using it for business. What could be the reason? I may use it 1-2x a month to support my family. That can't be it? Is it because it starts automatically with Windows?
    Thank you very much for your help!

  • I have been using Teamviewer for almost a year to log into my home (personal) computer from my work computer to do non-work-related stuff. But today I got a message saying there was commercial use detected.

    To be clear, while I log in daily through Teamviewer to my home computer I do NOT engage in commercial use with Teamviewer. I use it to check my email and Facebook and news websites I cannot access from my work environment. 

    Is there any way to get this restriction lifted? Is there a cheaper subscription for personal users like me who log in frequently? Otherwise I'll have to find an alternative.

  • Glassdub
    Glassdub Posts: 79 ✭✭
    There is not another program that does the same job for free I looked at them all.
  • Dear TeamViewer Team,

    I use TeamViewer privately to connect to my second PC (which has no monitor and no mouse / keyboard) in my own network.

    Since I often connect with the internal PC for a few minutes now a professional use is suspected and prevented the connection to my own second PC in my apartment (see picture in the appendix).

    Is the private use of TeamViewer not useful for a private connection within my home between two PCs? Or how can I fix this wrong decision of the software?

    Best regards,


  • The same is happening to me, I think is a scam to start charging personal users, I know they lie when they say I use commercial.

  • I wil give it a try.

  • I do not live with my parents and they do not know how to use the pc well sometimes I help them, this use is for private use only, I do not profit because they are used team viewer only in the family
  • I suddenly have same issue with a suspect commecrial use issue. I'm using teamviewer only on my PCs and family members PCs if they need help or sometime if I need something to do remotely on my PCs. I'm using teamviewer for years without problems. Do they change something? So should I have to find some alternative because they are going to shut down my account?

  • Lolo4217-1
    Lolo4217-1 Posts: 2 ✭✭
    I'have the same problem, i'm particular but TW say and block me to be a professional.... Thanks
  • I use TV from Canada to help my old parents in Italy and this is a NON COMMERCIAL usage that has been running since years. From today, after a few seconds, the connection always drops with a message like "this was a free session sponsored by TV. TV sessions are free only for a non commercial use" and then another message like the one in the object.

    I noticed there has been an updated that I did. Is there any bug?

    !!! PLEASE HELP !!!

  • I have had the very same issue for the past month. Finally got a release to FREE for my 'master' computer, but still the 'COMMERCIAL USE DETECTED' message kept coming up and the connection would shut down after some 30 seconds.

    Then I read somewhere here that I have to apply for both master and slave to be released – they have different IDs.

    Now that that has finally been approved I'm back to normal and working (non-commercial!) across the two without an problem.

    My next move is to update to today's new version. Fingers crossed!

    EDIT : Yes, after updating to 13.2.5321 my free connection still holds. Phew!

  • Hi,

    How can apply for master and slave to release my account?

  • GYW
    GYW Posts: 15

    I'm not sure what y'all are talking about with master and slave.  As far as I know, there's no such thing with TV.  I have been able to connect to computers I normally connect to, with no issues, but as I said before, I will be using a different program which is very much like TV and does most of the same things, as my primary remote program.  And they specify you can use it for both personal and business if you want.  The only drawback for some, depending on how much you connect to other computers is a time limit of 17hrs per month on the host computer.  For most people who help others, that should be more than enough time to do what has to be done.  Anyway, that's my two cents.

  • I think it is a bug and I hope they can fix it sooner! btw there are other free alternative applications that operate very similar to TV with no time limits. But of course after yars and year with TV,... :smileysad:


  • Same here. I've only ever used it between my desktop and observatory (never leaves my home network) and today it started declaring that I'm using it commercially and only gives 30 second sessions. This is a major problem and if not fixed very soon I'll have to move to a different platform (shame... I've been using TV for many years and really like it).

  • xbee2
    xbee2 Posts: 17


    From those of us that spoke to someone from TV, it really sounds like it's meant to work this way. It doesn't seem like they care, since it seems they don't consider us "paying" customers anyway.

    But I did notice something!
    Team Viewer ads are appearing on my websites' Google Ads! I encourage all Web Masters to BLOCK teamviewer from their Google Ads. Why support Teamviewer when we're clearly not being given any support?

  • When I mentioned master and slave, I was referring to my MacBookPro (master) and iMac (slave). Master and slave are not technical terms, but merely indicate how I'm using my setup. I use my MBP to access my iMac.

    Each machine has a unique 9-digit ID (which shows when you open TeamViewer on that machine) and I had to request both unique IDs to be released for free use – a separate request for each.

    Hope that helps.