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Commercial use - Connection time out



  • Natascha
    Natascha Posts: 1,553 Senior Moderator

    Hi @Maximiliann 

    Thank you for your post. 

    Can you please check which versions you use on both sides? Please make sure to use TeamViewer version 14 on both devices. 

    If you are already on version 14, it might be helpful to uninstall TV14 on both sides and reinstall it. If this does not help, the only way is to fill in the "Commercial Use Suspected" form. 

    Thank you very much in advance and have a great start into the new week. 

    All the best, 

    German Community moderator 💙 Moderatorin der deutschsprachigen Community

  • My message was not complete. I use Teamviewer for controlling my Computer, which in turn controls my transceiver. I do get the message that I'am a professional user, that is not the case. I use Teamviewer a lot and do love the software. My Teamviewer I'd **Please do not post TeamViewer IDs**. I hope you can help me out and that I still can use my transceiver remotely via Teamviewer. 

    Many thanks in advance,



  • Quinebeesje
    Quinebeesje Posts: 1

    I have been using team viewer for several years.
    I use this system to transfer data from one private computer to another
    suddenly the report appeared a few days ago.
    Commercial Use suspected/detected:
    I only use Teamviewer privately and I can't use it commercially because I don't have a business of my own
    Since then, team viewer no longer works.
    what is going on.
    How can I solve this

  • xet5225
    xet5225 Posts: 1

    I purchased a new computer (computer A) and a TeamViewer commercial license together back then, approximately 4-5 years ago.  I left the company I was working for but still had the computer and license, as they were mine.  Throughout TeamViewer updates (I think starting with 11, 12, 13 and now 14), I've left TeamViewer as is in computer A, meaning I didn't uninstall and switch to personal; I kept it as is which is commercial.  Now with 14, I only have five minutes of usage per session or something like that, from computer A to any other computer.

    I recently put in my third request to change computer Ato personal but I'm having no luck.  I've been putting my requests in more than seven days apart.  I've de-linked computer A to the business TeamViewer account.  I have two TeamViewer accounts, one for business and one for personal.  I don't use the business account anymore.

    Since I'm having no luck, what are my options?  Should I downgrade all my computers to 11 so that I can use computer A to others, without any problems?  Will that even work?

  • stevep
    stevep Posts: 18 ✭✭

    So what dces it rhyme with, or maybe a riddle?

  • pv7721
    pv7721 Posts: 150 ✭✭

    @stevep : unfortunately he has closed his account so he won't be able to answer us anymore.

  • stevep
    stevep Posts: 18 ✭✭

    Nothing draconian there, then...

  • jonaz
    jonaz Posts: 1

    Hi everbody,

    I urgently need help in solving my problem with teamviewer.

    I have another pc install accidentally on commercial use then the trial period expired. I uninstall and install back with personal use (  5 times installation been done) but after install, its say trial period expired and gives me the same commercial ID. Along with that i can't connect to my pc. Kindly please help me to solve this problem.

  • AlenaC
    AlenaC Posts: 833 Moderator

    Hi @jonaz ,

    thanks for reaching out. Welcome to the Community!

    Please find here more information Why do I see TeamViewer trial - 'Your trial period has expired' ? 

    Let us know if you need more information. Have a nice weekend :)


    Spanish Community Moderator :)

  • steves145
    steves145 Posts: 1

    I have this exact same problem when I set up a new personal laptop and misclicked the wrong box for version 14 and am needing the same fix or soluation for my laptop.

  • Capion
    Capion Posts: 1

    You keep popping a warning when starting teamviewer, about using the program in business relation environment.  ..duh!.. i am sometimes using my company computer to connect to my private, at home.

    please stop cutting the connection after 5 minutes. It is ridiculous. I have already accepted and agreed that it is used as a private person. If my company would invest and use teamviewer it would be great, but they have other deals, and security policies, which teamviewer apparently couldn’t live up to. I don’t see why it should keep me from using this great product, as a private person.

    If it works, don't fix it.
  • airplane-4b7416
    airplane-4b7416 Posts: 12 ✭✭

    TW says it seems i'm useing a commercial version but is not true-I use tw from my home to take control of pc i have at my mother house to control radio,I'm a radio operator

  • Hello,

    Lately I've received the dreaded "commercial use detected" from my account. Didn't think much of it, more than that it's wrong. My computer runs Windows 7 Pro. Accessing my HTPC, running Windows 10 to control the music this happens every time. Same thing happens when I access my Windows 7 computer from my Windows Mobile (yea I'm one of the few still using them...) or the HTPC

    However, from my Android phone or tablet, accessing my Windows 7 computer this does not occur, which makes be believe it is something with Windows 7 connection to and from certain units. Any thoughts?

  • gailp123
    gailp123 Posts: 2 ✭✭

    I've used my personal use TeamViewer without trouble until today. Now I'm booted out after 5 or 10 minutes. What's happening?

  • WegrzynAB
    WegrzynAB Posts: 1

    Hi all,

    I am using Team Viewer to help me with my PhD research (when I need to access my workstation at university on weekends or on holidays to run scripts). Is that a commercial use? I didn't see any clear statement from the TeamViewer team on it. If yes I am happy to pay for an academic license; however, the current licensing scheme doesn't discriminate between students and business, while the amount of money in the pocket is clearly different for these groups :/ 


  • I currently have issues with all remote Raspbian clients as they are stuck on V11
    Host PC running Linux Mint 17.3 Rosa and thats on V12

    Unable to 'upgrade' the application which has worked perfectly for ages - I'm a long-term user of TeamViewer. I suspect that this upgrade path is directly connected to Teamviewer's 'protect/increase our income stream' ethos because when June arrives, I get the feeling I won't be able to connect at all. I'm currently getting blocked on reconnects due to this infuriating timeout and forced upgrade - is there a V14 armhf .deb ?

    The armhf architecture support was very good but has since deteriorated. I don't hold out much hope for the future unless the situation changes.

  • Custodes
    Custodes Posts: 1

    I have some thoughts about this. This is not about them having 'detected' commercial usage on your system. This is all about new avenues of monetizing for them and pressuring users into buying into a commercial license.

    This nonsense started for me a few weeks ago as well, after which I submitted a request online to unblock the account -- which is not being used for commercial puposes whatsoever.

    Today I received an email stating that they were unable to discern private usage.  If they actually capture any of these sessions for commercial usage detection (using some machine learning algorithm) they have some work to do, because some of that usage with my girlfriend has been anything but commercial. 

    The only thing that did change is that I started using OpenVPN to dial into my home network to ensure an encrypted connection from wherever I use my laptop. The changing IP networks is probably what triggering this nonsense. I have no intention on changing that as there are more than enough alternatives to TeamViewer. 

    ps. The mail I received today also had a link to a printed form that is laden with spelling mistakes and duplicate fields. You might want to look into that dear people at TeamViewer GmbH, it comes across amateurish.

  • Kinz
    Kinz Posts: 1

    I have changed my pc and now i am not allowed to perform any changes on using any platform.

    Please reset my moves again.


  • Swarf
    Swarf Posts: 1
    Exactly the same here, and I just use it to my own pc from my phone, had the mail saying they’re unable to confirm private use. I mean, I’m not using it to get any sort of payment and just play Webb games when not able to move to pc, their algorithms for commercial use detection is just broken and pushes me away tbh, after years of using it this way it’s suddenly commercial? And if they accept the form which I have little to none hope for, will they do this again later on for the same week wait then what ever the wait is to accept the form? :/
  • Teamviewer derived that I'm doing a professional user of their software, and thus restricted the session to few minutes. I dont know what sort of algorithm are they using, but it is wrong in my case. I'm retired and I have no business activity. As it is a free use, I cant get any support. Any idea to restore my normal use ?

  • Kebab
    Kebab Posts: 1

    My account has also been flagged as business use, I am connecting to my home PC from an android tablet purely for personal use.

  • I started getting a warning that it looked as thought I was using TV for commercial use; I'm not, and to avoid future problems I wrote to explain why this was a false positive. Now, they do say it can take up to a week to deal with such things (!) but a few days later I try to connect as usual and am told there is a maximum session duration and to try again in ~10 minutes. When I do the connection lasts ~30s then times out again.

    It is now impossible to use TV in accordance with the free license terms!

    This is infurating given that I tried to address this issue in advance - the very least they could do is put a "hold" on any blocks given that I provided my IDs and other a/c information.

    What does TV plan to do to resolve these issues for me and other legitimate users of the fre license - which TV actually offers!? W|e don't get support but they do get useful data from our usage and recommendations... which I am now seriously thinking about broadcasting retractions of.

    Sadly, since this is the "community" all I actually expect is a lot of "me too's" but just in case TV is listening...

  • Narey
    Narey Posts: 1
    I know there’s like a billion posts here regarding false positives, but I thought I’d make my independent post to that TeamViewer can look into my usage and determine the real use of my account.

    I simply only ever remote into my home computers (Windows and Mac) from my iPhone, and now I’ve been flagged for commercial use.

    Could you please look into it and remove the false positive?

  • eurotrash
    eurotrash Posts: 1

    Nothing new now, as per the other recent threads.

    Got a "COMMERCIAL USE DETECTED", I assume because I use TV all the time - although it's always between just from one of my machines to another, entirely personal. So ok, it said the session will be terminated after 5 minutes, I thought ok that's enough time to do what I need to do. But no, it terminated after 27 seconds, and of course the subsequent connection attempt was blocked and I have to wait 10 minutes... for what, another 27 seconds connection time?

    Granted I'm using the free version, but way to drive people away from your product! Today I'll be looking into alternative products since obviously TV no longer wants anyone using its free version... would be better if they just annonuced they'll be retiring the free version on some date rather than attempting to force people away by making their usage expeience as unpleasant as possible. I'm expecting the next update to install a virus on the client machine, "HA THAT'S WHAT YOU GET FOR DARING TO USE THE FREE VERSION!"

  • Nirgal76
    Nirgal76 Posts: 1

    i use teamviwer from my office computer to connect to my home computer (only in that way) for personal stuff, not any commercial stuff. is it considered like commercial use ?

  • vasileioslogas
    vasileioslogas Posts: 3 ✭✭

    Im using TW 10 years in last 3 years what happents i dont know all the time lock and im use it in my home network not commercial and all the time this is get locked 
    Please fix this it looks like you do it just to annoyng the free users until to change programm or to buy lol!
    How can be commercial in the same lan ? omg .......

  • WillDx
    WillDx Posts: 2

    Just fill form here
    I had same issuse with teamviewer for about 3-4 times on 4 years peroid. 

  • WillDx
    WillDx Posts: 2

    Just fill form here
    I had same issuse with teamviewer for about 3-4 times on 4 years peroid. 

  • najim
    najim Posts: 1

    hi i need help


  • FormerUser
    FormerUser Posts: 1

    They're not offering any solutions to blocking you and I